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Help! Dropped SATA and USB issues

post #1 of 9
Thread Starter 
Ok, i'm tearing my hair out with this one.
First - my current rig:

C2D E7400 @ 3.8Ghz
Biostar TP45-HP
4GB DDR2-800mhz
Thermaltake Toughpower 700w PSU

The overclock is stable in prime95 for 8+ hours, not sure if that's relevant but thought I'd mention it.

The problem i'm having is that periodically, the computer hangs and the hard drive light is permenantly on. When it eventually lets me into my computer, one of the hard drives is missing and to recover I have to crack the case and unplug / reconnect the cable.

Event Log shows atapi error - the driver deteted a problem with device/ide/disk0 etc etc

I have my primary boot drive in SATA port 1, a secondary in port 2 (both SATAII) and an old maxtor SATA I drive which i'm currently moving around the other 4 SATA ports to see if it makes a difference with the issue.

I'm also getting drop-outs with USB. I have a belkin 6 port USB hub connected and sometimes it will drop, then reconnect, drop, reconnect until eventually it goes completely and I have to reboot to get the mouse back. Selective USB suspend is disabled.

I've done a fresh install of Windows 7 x86 just for the hell of it (feels like it's def hardware related) but same problem.

I have the PC plugged into an intelipanel multi socket and have noticed that sometimes the drives have dropped when I've been using another appliance connected on the socket (namely a treadmill, and a laptop charger). I may be imagining that, but I tested the PSU with a multimeter just in case it was struggling for juice and the voltages at least look bang on.

I've sent a note to Biostar to find out if any of the SATA ports are unlocked (because of the OC) but no reply from them. I'm pretty sure the fail has occured on multiple ports - maybe all of them but not 100%

Phew - that's a lot of information - I apologise. Please, any ideas? Controller knackered? PSU? Overclocked SATA? What about the USB issue, related?

Meant to say - this doesn't happen often, once every couple of weeks, then maybe twice in a week, then nothing for another 2. Odd

Thanks in advance
Rigglybob
Edited by Rigglybob - 3/6/11 at 6:19am
post #2 of 9
Does it do this at stock clocks?
    
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CPUMotherboardGraphicsRAM
Xeon w3680 Gigabyte X58A-UD3R GTX 295 Engineering Samples 2X Corsair XMS3 
Hard DriveHard DriveCoolingOS
Sandisk SSD Seagate Corsair H50 W7 Ult 
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Viewsonic VA1912wb Viewsonic VA912b K350 CM HAF 
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Logitech M570 
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post #3 of 9
Thread Starter 
Hard to say. It happens so irregularly.

I dropped it down to stock for a couple of weeks and it didn't happen. Reinstalled windows and OC'd it and for 2 weeks it was fine then today - gone.
post #4 of 9
Sounds like a mobo problem. If it is still under warranty you might want to try RMAing.

The first thing to do is reset everything to default stock clocks. Run the standard diagnostics tests to isolate the problem through process of elimination.. memtest, checkdsk, etc.

The power issue you mentioned might be a problem. To test that just run it on a different outlet in another room or somewhere else entirely and see if the problem persists.
post #5 of 9
Thread Starter 
Thanks FDS.
To be honest, what i'm worried about is a power supply problem. I'm upgrading in a fortnight to an i5 2500K which means new RAM and Mobo anyway (if they ever get the B3 revision back in stock!!), but I don't want to change the PSU particularly as it pushes my build beyond my budget.

I've just been scouring Event Log and all the atapi errors (and there are lots) refer to ide port 3 - The driver detected a controller error on \\Device\\Ide\\IdePort3.

It feels like a mobo problem to me, maybe related to the OC or just my trusty Biostar finally giving up the ghost.

How would I go about identifying which sata port that error is referring to?

In terms of the USB problem, I'm thinking that it might be a cascade once the controller start to wig out....

.... just wish there was a way to eliminate the PSU as a cause.
post #6 of 9
Quote:
Originally Posted by Rigglybob View Post
To be honest, what i'm worried about is a power supply problem.
.... just wish there was a way to eliminate the PSU as a cause.
I was actually referring to the power lines in your home, since you mentioned:
Quote:
I have the PC plugged into an intelipanel multi socket and have noticed that sometimes the drives have dropped when I've been using another appliance connected on the socket (namely a treadmill, and a laptop charger). I may be imagining that, but I tested the PSU with a multimeter just in case it was struggling for juice and the voltages at least look bang on.
Touchy mains power can be the cause of all kinds of weird problems, and it is usually the last thing we think to check.

For a hdd check utility you can try the manufacturer's website. Maxtor, samsung, seagate, wd, all make their own hdd checking tools that will identify drive problems. Check disk built into windows will look for bad sectors:
http://www.howtogeek.com/howto/windo...windows-vista/

It doesn't sound like it is a hdd problem though, because different drives are randomly dropping out? If it was the same drive every time then it would make sense to suspect a bad hdd. Maybe someone else can suggest a better drive check utility that works with all manufacturers.
post #7 of 9
Since both the SATA and USB are having issues, I would think it's a southbridge issue. You haven't overclocked your PCI-E lanes, have you? You could maybe try increasing southbridge voltage a bit, or manually setting your pci frequency to 100 mhz depending what your motherboard supports.
    
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x5670 ASUS P6T Evga GTX970 Corsair Vengeance 12GB 
Hard DriveOSMonitorKeyboard
SG 500gb 7200.12 OS, WD 640 GB, SG 3 TB Windows 7 Professional x64 Acer G257HU 1440p Logitech G15 
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post #8 of 9
Thread Starter 
Thanks both.

I've scanned my drives with smartdisc and nothing showing up. I have had one fail recently but it was quite old and had some bad sectors so I was kind of expecting that anyway.

As for the power issue, yes understand you meant power from the socket. Definately something i'm going to try, but would have thought the PSU should keep things fairly steady in the event of any droop / surge?

Angry - There are no options in the BIOS to adjust the PCI frequency (there is skew control but I'm not clear on what that is) which leads me to think it's fixed at 100mhz.

I'll try adjusting the southbridge voltage however, have tried different combinations in the past with no joy.

There are 2 controllers on this chipset (ICH10) a 4 port and a 2 port, presumably that means 2 of my SATA ports are on 1 controller and the remaining 4 on the other. I'm wondering if the 4 port one is unlocked and being overclocked? Problem seems to be with that controller only, at least it has been since I've been paying attention.
post #9 of 9
Thread Starter 
Just to add, on this biostar board the NB / SB voltages are tied together so cannot be adjust seperately. I currently have it set at 1.240 but not sure of the acceptable range here? SB I think is a 1.1v line at stock which worries me somewhat, though I think 1.240 should be fine for the NB?
Edited by Rigglybob - 3/6/11 at 9:31am
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