Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Sudden massive packet loss - What can I do?
New Posts  All Forums:Forum Nav:

Sudden massive packet loss - What can I do?

post #1 of 12
Thread Starter 
For the last week and a half I've been having crazy bad packet loss in games despite my ping being fine. I'm fairly certain that it is an isolated case as my friends who use the same ISP and live in the same area as me report no problems when playing the same games (SC2 and BC2 mainly). I have no problems with downloads, but streaming content is extremely choppy (user streams on justintv/gomtv for GSL/etc).

I'm currently using an NEC NTA-3110 which was made back in 2003 and has served me fine for the most part since. I remember experiencing something similar approximately a year or so ago and it was due to maintenance work being done on some of the lines according to my ISP. I have called them and they insist that there is nothing done and that they do not guarantee performance outside of HK.


I've done the usual things:
- Reset router
- Repair connection
- Turn off for 10 minutes and trying again after
- Change wire
- Change ports
- Malware/Virus scan. MBam and Avira both report no issues. I also just did a fresh format.
- Latest realtek drivers.

Is there anything I can do to remedy this situation from my end?
Edited by Velathawen - 3/7/11 at 8:24pm
post #2 of 12
Can you do an extended pin to 127.0.0.1 without loss packages?
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
post #3 of 12
Thread Starter 
Yeah I can. 1ms TTL 128, 0 dropped packets.
post #4 of 12
Router problem, should have something bad inside.
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
post #5 of 12
Thread Starter 
That test is supposed to test whether the connection from my computer to the router is stable or not right? The customer service here is pretty shoddy at best, so would you recommend just getting a new router rather than going through my ISP?
post #6 of 12
The 127.0.0.1 test the LAN port of your mobo, if you r LAN port is ok the problem is the router. I had the same problem few months ago and after some test, my ISP replace my router without problems.

Now if your ISP isn't good and you have the knowledge to configure the new router, get it on your own budget and preference but be sure that you won't have problems with the ISP if your replace the router for your own one.
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
The New One
(19 items)
 
Ocing rig z97
(9 items)
 
 
CPUMotherboardGraphicsRAM
6700k Gigabyte Z170X Ulta Gaming GTX 1080 HoF Mushking 4*4GB 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 Crucial M500 Itachi Desktar Itachi Desktar 
Hard DriveCoolingOSMonitor
Toshiba Raystorm Pro CPU Windows 10 Professional BenQ XL2420Z 
KeyboardPowerCaseMouse
Thermaltake Corsair AX1200i HAF X Thermaltake Saphira 
Mouse PadAudioOther
QCK Gamecome 780 APC 1500VA 
CPUMotherboardGraphicsRAM
Intel Core G3258 Gigabyte Z97X SOC Force ASUS GTX 760 Striker Platinum G.Skill TridentX 
Hard DriveCoolingOSOS
Crucial MX100 Extreme cooling Windows 7 Pro x64 Windows XP Pro SP3 x86 
Power
EVGA SuperNOVA 1300V G2 
CPUMotherboardGraphicsRAM
Phenom II X6 1090T Gigabyte 890FXA-UD5 ASUS GTX 760 Striker Platinum Crucial Ballistix Tracer 
RAMHard DriveHard DriveHard Drive
G.Skill Trident Crucial M4 Itachi Desktar Itachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 Toshiba LG EK Supreme HF Full Nickel 
CoolingCoolingCoolingOS
Swiftech MCR-320QP Swiftech MCP655-D XSPC Reservoir Windows 7 Professional 
MonitorKeyboardPowerCase
BenQ XL2420z TT eSports Meka G1 Corsair AX1200i Cooler Master HAF X 
MouseMouse PadAudioOther
TT eSports Saphira QCK+ Creative Sound Blaster Recon3D Fatal1ty Profess... Plantronics GameCom 780 
  hide details  
Reply
post #7 of 12
Thread Starter 
Sounds good, I think I'll give them a call tomorrow morning and see what they say. Thanks!

Edit -

Just called them and the experience went as I thought it would. The entire process took about 30 minutes of which I spent a good 25 on hold. In the 5 minutes I talked to them, I told them my situation, and what sort of testing I had done on my end, and the equipment I was using. They bounced me around to several different departments, and I was suggested by them to upgrade my connection since 8M is slower than 30M.

Moral of Story - Don't use PCCW.
Edited by Velathawen - 3/7/11 at 7:49pm
post #8 of 12
Do a looping ping to your first three hops or so.

Erratic in hop 1 = your router.
Erratic in hop 2 = deifnitely ISP
Erratic in hop 3 = most likely ISP
Waiting on X399
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
Hard DriveCoolingOSKeyboard
250 GB 840 EVO Noctua NH-D14 Windows 10 Logitech K350 
PowerCaseMouseMouse Pad
Seasonic x750 Corsair 600T Logitech G100s Razer Goliathus Speed 
Audio
Plantronics Gamecom 788 
  hide details  
Reply
Waiting on X399
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
Hard DriveCoolingOSKeyboard
250 GB 840 EVO Noctua NH-D14 Windows 10 Logitech K350 
PowerCaseMouseMouse Pad
Seasonic x750 Corsair 600T Logitech G100s Razer Goliathus Speed 
Audio
Plantronics Gamecom 788 
  hide details  
Reply
post #9 of 12
Thread Starter 
Quote:
Originally Posted by beers View Post
Do a looping ping to your first three hops or so.

Erratic in hop 1 = your router.
Erratic in hop 2 = deifnitely ISP
Erratic in hop 3 = most likely ISP
Thanks for the suggestion.

I did 30 for each,

hop 1 - 0 loss
hop 2 - 3% loss
hop 3 - 0 loss

I wonder if this means my connection is stable again, haven't tried to do anything gaming related since I made this post.
post #10 of 12
Quote:
Originally Posted by Velathawen View Post
hop 1 - 0 loss
hop 2 - 3% loss
hop 3 - 0 loss

I wonder if this means my connection is stable again, haven't tried to do anything gaming related since I made this post.
Shouldn't be losing any at all, at least over the course of 30 packets..

Leave one open for like an hour or two and give your ISP the results.
Waiting on X399
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
Hard DriveCoolingOSKeyboard
250 GB 840 EVO Noctua NH-D14 Windows 10 Logitech K350 
PowerCaseMouseMouse Pad
Seasonic x750 Corsair 600T Logitech G100s Razer Goliathus Speed 
Audio
Plantronics Gamecom 788 
  hide details  
Reply
Waiting on X399
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
Hard DriveCoolingOSKeyboard
250 GB 840 EVO Noctua NH-D14 Windows 10 Logitech K350 
PowerCaseMouseMouse Pad
Seasonic x750 Corsair 600T Logitech G100s Razer Goliathus Speed 
Audio
Plantronics Gamecom 788 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Networking & Security
Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Sudden massive packet loss - What can I do?