New Posts  All Forums:Forum Nav:

Help with broadband

post #1 of 24
Thread Starter 
I've got a few questions about broadband
Currently, i'm on a Sky broadband Package Tv+Phone+Broadband for £46/Month
The package I got said upto 20mb/s (I knew it was unrealistic but I thought surely I would get at least 5Mb/s)
BUT after over a year of bad internet (Ping pretty much never goes under 100, and is usually around 250) and abysmal Download and upload speeds (was downloading something last night and I was on 100kb/s) I want to know why it's so bad
When I first phoned up the person said they were upgrading the exchange
Waited over a month still having terrible speeds, phoned back up to ask when it would be done and the person said that they weren't upgrading the exchange and even if they were they wouldn't be able to access any information about it form where the support was, he then said that he would increase the speed of my internet (why the hell was it not at the maximum it's cabable of anyway?)
Still had terrible speeds though
After that it's been phone call after phone call of people who seem ot have about as much of a clue about it as I do
I've mad multiple routers die on me the ones they send to replace them are either broken or are so bad they die after a month or two (the current one randomly disconnects or starts telling me I need a name and password to carry on what i'm doing)
Now, I just looked on there site and they have a bit where you can check your "line speed" and apparently mine can only handle 3mb/s (what does that even mean?)
Is the maximum speed any provider can give me is 3mb/s?
Why did they happily give me 20mb/s if that's true?
And with 4 people currently using the internet in the house (me, an avid online gamer, 1 casual gamer and 2 casual internet browsers) the frustration of trying to play any online game is unbelievable, I can't even watch a youtube video without having to leave it for a bit to let it load

Please ANY help would be appreciated, i'm currently looking for a new broadband provider but I haven't got a clue how I go about looking for one
Thanks
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
post #2 of 24
.... ok first thing i need to ask you is.

#1 is it fiber you are running or copper?? copper can only run 10meg max and depending on how far you are from the junction box will depend on your line speed and quality.

#2 unplug ALL pc's laptops from the router dissable all wireless items as well. then boot up your main ps in safe mode with networking. then do a speed test.

#3 can your router handel adsl2+ or do you have one that is supplied from the operator??

#4 is there a filter in the line as sometie there can be spikes and kill yur router -0 this would explain why your ruter dies the whole time.

#5 what is your data usage - they might be throtteling you.

#6 restart router can also help, but leave it off for 30 min so the supplier cqan actualy regester on there side and reset your usage side of things. (to long to explain)

#7 go into cmd and do a ping test.... www.google.com and see if this will change the whole time. it should be constant
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #3 of 24
Thread Starter 
#1 Copper
#2 Will do that asap
#3 The routers have always been provided by Sky
#4 Unsure, and cannot phone them atm will make sure to ask tommorow
#5 Well we have Unlimited d/l so I wouldn't think it would matter
#6 Already tried that a few times, never works
#7 Will do that after i've done the Speedtest

Thanks for quick reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
post #4 of 24
just to say on the unlimited side of things. they do have a fasir usage policy. min is 300 gig.

copper can only do a maximum of 10 meg and then that, depends on how far you ar from the junction box. you have to be in a few meters from the box to get 10meg. the furthar you go the slower your speed will become. it is like resistance.


now you telling me you have copper, i would get on there asses and tell them you want a refund for broken contract on there side. copper will never do more than 10 meg. so tell them to get there 5h1t sorted out..
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #5 of 24
Thread Starter 
Did the speedtes
Ping 69ms
D/l speed 1.76Mps
Uplload 0.35Mps

Which is strange because I NEVER get 1.76mps during downloads
Also unsure how to do the pingtest in cmd
Also it says upto 20mps which apparently protects them from breach of contract due to the fact they aren't guaranteeing anything

Now tyring to find a new Bradband provider but unsure how to go about it :/

Edit: Also I should note that i'm on wireless BUT even when I connect to the router via ethernet cable the speeds are terrible
Edited by CookiiMonster - 3/7/11 at 12:22pm
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
post #6 of 24
Thread Starter 
Did a ping test
Bytes and TIL stayed at 32 and 57 respectivley
But the time did vary 49ms then 6x48ms 45ms 49ms etc
Lowest was 45ms highest was 51ms (only ran it for a few seconds)

Edit: Also would they tell me where the closest "junction box" is if I asked them?
Trying to put together everything I should be saying/asking tommorow
Edited by CookiiMonster - 3/7/11 at 12:29pm
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
post #7 of 24
Thread Starter 
Almost 60 views and only one person replying?
Don't mean to sound like a d*** but i'm so frustrated right now
On the verge of phoning them up right now and just shouting, even if the people on the other end can barely speak English at this time of the day
Edited by CookiiMonster - 3/7/11 at 12:47pm
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
post #8 of 24
sorry dude... was playing a clan match on cod6. let me go through the things you said and i will reply to you.
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #9 of 24
ok. read your stuff.

if you put somthing together. tell them they aare still selling you the wrong package.

they know a copper line can not support more than 10meg. it if a fact. the line they use is 3 wires. 3 wires can only support 10meg.

anyway.

if you if you have a 512kb/s line that is about 48kb/s actual DL peak. so the dl rate you actualy DL is almost 10% of what your line speed is.

if this helps.

i have a 8.5 meg line. my peak DL rate was 899 kb/s - i must be honest i am a little rusty here.

things i would get them to do is reset the port. tell them to do a health test and line test on the line. it sounds like one of the lines is broken.

how is the sound and quality on the telephone??

le tme think about it for a bit and i will get back to you.

my email addy is

levontraut@gmail.com
07522752741

give me a call or drop me a line. i am in southampton area so it will not cost lots to call.
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #10 of 24
Thread Starter 
Thanks for the help man, this is all just so frustrating
So the maximum I will ever get on this line is 10mps and thats only if im right next to the junction box?
And the only way it'll ever go higher than that is if they someone rolled out fibre optics in my area?
As much as i'd like to phone them righ tnow at this tiem of the night nobody there will be able to speak English so i'll have to wait until tommorow
The sound quality on the phone is ok
Currently looking for a new broadband provider, contract with Sky runs out in April so I will be switching asap, unsure of what i'm supposed to be looking for in a broadband provider or how fast it will ACTUALLY, don't want to be falling into another trap of "upto" and getting terrible speed but everywhere I look it's "upto"
Also are there different junction boxes for different providers or are they the same?
How can I tell how close the junction box is?
Edit: Also on the Sky sight when I put in my Postcode it said that the max I could get would be 3mps, will this be the same for all Broadband providers?
Edited by CookiiMonster - 3/7/11 at 1:33pm
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500k P8p67 pro Rev3 MSI Gtx560Ti Twin FrozerII 8gb XMS3 
Hard DriveHard DriveOptical DriveCooling
1tb f3 M4 ssd LG GH22NS50.AUAA 22x SATA DVDRW Drive Hyper 212+ 
OSPowerCase
Windows 7 650w Antec TruePower New NZXT Phantom Black 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Networking & Security