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Apple Replaced iPad with One Dead Pixel

post #1 of 18
Thread Starter 
I've had a 16GB WiFi iPad since June of last year and a few months ago it developed a single dead pixel about an inch up from the home button. It was only noticeable at the right angle and when the background was dark. Not a major annoyance, but annoying enough to be distracting once I noticed it.

Anyhoot, today I called Apple Care and explained the situation. Afterwards they went ahead and scheduled an appointment at my local Apple Store. So I went in (after reloading iOS), showed the guy my problem and he remarked: "We don't typically replace units with one dead pixel." But then he read the notes from my conversation with Apple Care and then instantly said "I'll be right back, gotta go grab a fresh unit."

A few moments later he returned with a brand new iPad for me. So after several months of regular use and ONE dead pixel, Apple happily replaced my iPad for me.

It's things like this that keep customers happy and coming back.


I thought I'd share my experience since I'm sure I'm not the only iPad user here. I feared I was going to have to deal with the dead pixel after reading news like this:

http://www.appleinsider.com/articles...ir_iphone.html

But alas, that wasn't the case for moi.
 
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post #2 of 18
    
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post #3 of 18
Just wondering was the replacement refurbrished or completely brand new sealed and everything?
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post #4 of 18
Guess they did SOMEthing right.
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post #5 of 18
Thread Starter 
Quote:
Originally Posted by Citra View Post
Just wondering was the replacement refurbrished or completely brand new sealed and everything?
Brand new unit, although it didn't come in a typical retail box. Was definitely packaged more like a Kindle in a flip-open cardboard box, but was sealed like normal. Had me wondering so I specifically asked the Apple rep if the unit was a refurb or brand new and he said brand new. He said they keep them in stock like that specifically for replacement purposes. Makes sense since the old unit can go right back in the new box and be shipped out and I can keep the retail box and accessories.
 
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post #6 of 18
wow
I love Corsair
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post #7 of 18
Apple FTW
    
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post #8 of 18
Well Apple is known for their great customer services.
post #9 of 18
They better.
post #10 of 18
Quote:
Originally Posted by JTD92 View Post
Well Apple is known for their great customer services.
This.
You get more kudos if you know people that work there
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