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RMA'ing my 5870

post #1 of 13
Thread Starter 
So my 5870 was having problems and I am RMA'ing it.

I have heard many horror stories about people RMAing older cards and receiving non reference cards. All I want is the same model 5870, and I said in the notes if they can't get that to me I will take a 6950.

Am I good? Do you think Sapphire will give me a 6950 if they can't get me a 5870? Thanks.
    
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post #2 of 13
No one will know until you get it back in the mail.
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post #3 of 13
Let us know once you have any updates please.
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post #4 of 13
I just RMA'ed a Sapphire 5870 reference. I got a [ame="http://www.amazon.com/Sapphire-Radeon-PCI-Express-Graphics-100281-3SR/dp/B003D0QQJS"]non reference[/ame] in return.

Here is part of the conversation that took place with Althon Micro. Bold is what I said, the rest is from Althon Micro: click me (Click to show)
Quote:
Hi Michael,



We would like to offer a new edition of HD5870 1GB GDDR5 PCI-E for you as substitution of your HD5870.

If you like to take it, please e-mail us back. Picture has attached for reference.




Regards,

RMA Dept.
Althon Micro Inc


Is it possible to get the same model I sent in? I am running this in a crossfire configuration, so it would be nice if the cards had the same cooler style for appearance. If none are in stock, I will take that one pictured though. Thank you.


Hi Michael,

Sorry to tell your that first edition of HD5870 was already discontinued, and we have no replacement available currently.
We can request through factory for the first edition, but we do not have a time table when they will get it for us, that is
why we offer you the new edition of HD5870.

Regards,

RMA Dept.
Althon Micro, Inc

After that I just said I would take the non reference since it didn't really matter to me. I'm not sure how long it would take to get a reference one, but I'm pretty sure they don't even make them anymore so you would be waiting a long, long time to get one from Sapphire in China or whatever.

And since you're running at 900 core, it doesn't really matter. Pretty much any 5870 can hit 900 core without voltage changing, and the cooler isn't bad at all smile.gif Only advantage to the reference version would've been voltage control. I doubt they will give you a 6950. A 5870 1GB is a fair replacement for a 5870 1GB, whereas a 6950 2GB or even 1GB is not. But it would never hurt to ask if you really are against non reference for some reason.
Edited by Dopamin3 - 3/9/11 at 10:44am
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post #5 of 13
I'm not sure about a 6950, but at least worst case scenario if they can't give you reference they have "better" non-ref then say poor poor people getting non-ref XFX.

But I hope that you manage to get a 6950 even if you have to pay them 50$ or something would be pretty amazing =)... would make me want to have my XFX 5870 break on me =\...

Quote:
Originally Posted by Dopamin3;12669759 
I just RMA'ed a Sapphire 5870 reference. I got a non reference in return.

Here is part of the conversation that took place with Althon Micro. Bold is what I said, the rest is from Althon Micro: click me (Click to show)

After that I just said I would take the non reference since it didn't really matter to me. I'm not sure how long it would take to get a reference one, but I'm pretty sure they don't even make them anymore so you would be waiting a long, long time to get one from Sapphire in China or whatever.

You said though if none are in stock, you'd be ok with taking a non-reference, I'm hoping to see a different outcome if it is demanded that a non-reference model not be included in the transaction.
Edited by Neokolzia - 3/9/11 at 10:43am
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post #6 of 13
Thread Starter 
Thanks guys I will send them an email tonight. The reason I don't want a non reference card is because of the cooler. I need to install my GELID ICY vision and if it has the wrong screw holes than I can't install it.
    
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post #7 of 13
Quote:
Originally Posted by Lostintyme;12671319 
Thanks guys I will send them an email tonight. The reason I don't want a non reference card is because of the cooler. I need to install my GELID ICY vision and if it has the wrong screw holes than I can't install it.

Oh frown.gif

What's wrong with the card? Maybe they can fix it in lieu of replacement.
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post #8 of 13
i'm in the same boat as you. RMA'd my 5970. i'm not sure if they're discontinued or not. If they offer me a 6990, i'll gladly take them off their hands biggrin.gif
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post #9 of 13
Thread Starter 
Alright, he said that he doesn't know what they have in stock but I doubt they have 5870s. He said if worst comes to worst they will get me my same model card, but they will try to get me a comparable upgrade(6950 or 6970, here I come!)
    
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post #10 of 13
Thread Starter 
Ok, so here is the latest 2 emails:

So I recently sent my 5870 to you guys( RMA number xxxxxxx) and it should be coming within a few days. I think that the model 5870 that I have sent in has been discontinued and has been discontinued since late 2010(Reference 1GB model, non gamer edition). Your tech department said that if you guys did not have these models in stock, then you could send me the next card up, which is the 6970 according to benchmarks(the 6950 is actually behind the 5870 in some games according to various benchmark sources). Therefore, if you guys do not have the same model 5870 in stock(I only want a reference card, no Vapor-X/anything not made directly from ATI/AMD as my model is reference), I think you should replace my 5870 with a 6970 as like I said it is the next card up. Just letting you know so you guys know not to give me a non reference card and not a 6950 but a reference 6970.

Thanks!

Dear Customer,

Thank you for contacting Althon Micro, Inc.

This email is to inform you that we received your video card on 03/14/2011, and it is currently being processed.
You will receive an email once we have updated status of your RMA.

Thank you for your patience and understanding.

If you have any further questions or concerns, please feel free to contact us by e-mail to RMA@althonmicro.com .

Regards,
RMA Dept.
Althon Micro, Inc.

I'm hoping for a 6970. The 6950 is actually behind the 6950 in a couple games.
    
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