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need a little help figuring out why my internet is so slow

post #1 of 17
Thread Starter 
im paying for 8Mbps down and 1 up and this is the result i just got



whats the deal? how can an 8Mbps connection be slower than dial up?
any ideas?
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post #2 of 17
why dont you call your provider?
    
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post #3 of 17
Could be a bunch of things...outdated modem and router, downloading in the background, backed up network...etc.

Also call your isp and complain, but do so in a friendly manner, Jo need to be rude about it. They might send you free stuff!
 
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post #4 of 17
Thread Starter 
Quote:
Originally Posted by thisizbrian View Post
why dont you call your provider?
closed for the night but i plan to give them a hard time in the morning
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post #5 of 17
Thread Starter 
Quote:
Originally Posted by bfreddyberg View Post
Could be a bunch of things...outdated modem and router, downloading in the background, backed up network...etc.

Also call your isp and complain, but do so in a friendly manner, Jo need to be rude about it. They might send you free stuff!
hmm i think the modem is old model but its brand new out of the box i watched the cable company set it up.

i like free stuff lol.

if it matters, at 2PM today i was downloading at 1.1MB/s so its only at night when it slows to a crawl.

its a little faster


Edited by philhalo66 - 3/10/11 at 6:47pm
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post #6 of 17
Definitely call you ISP. Paying for 8Mbps and getting that is simply unacceptable. If they don't do anything about it switch providers if possible.

Other than that it I doubt that its a outdated modem or router as any relatively modern router should not give speeds that slow. Also, if your maxing out your connection with downloads as your ran that test that could obviously be a factor.
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post #7 of 17
Thread Starter 
Quote:
Originally Posted by Xazen View Post
Definitely call you ISP. Paying for 8Mbps and getting that is simply unacceptable. If they don't do anything about it switch providers if possible.

Other than that it I doubt that its a outdated modem or router as any relatively modern router should not give speeds that slow. Also, if your maxing out your connection with downloads as your ran that test that could obviously be a factor.
i wasn't doing anything while i ran those tests.
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post #8 of 17
Quote:
Originally Posted by philhalo66 View Post
i wasn't doing anything while i ran those tests.
I assumed so, but just throwing it out there to make sure.

Give your ISP a call. Also as a side note, most ISPs let you exchange your modem for a new one at any local office.
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post #9 of 17
Thread Starter 
Quote:
Originally Posted by Xazen View Post
I assumed so, but just throwing it out there to make sure.

Give your ISP a call. Also as a side note, most ISPs let you exchange your modem for a new one at any local office.
yeah i want my 8Mbps this cost me $85 to install and activate, they do? will that even help? when the guy checked the setting yesterday it all was fine.
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post #10 of 17
Is it DSL service or cable?
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