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Need printer/fax help asap!

post #1 of 9
Thread Starter 
So a friend of mine is going to pay me to "fix" his Canon MF6590 that he uses for his business, because his IT guy is incompetent. The problem is, I don't know much about printers/fax machines. That's where you guys come in...

So in the past, this IT guy supposedly set up the printer so it received faxes in digital form, not paper. I was confused as to what my friend meant when he told me this, so he proceeded to show me years worth of folders on his network containing tons and tons of faxes. The problem is, now he can only seem to get the printer to receive faxes the traditional way (printed on actual paper when the fax is sent), and not digitally.

I basically have no clue how to configure this thing to receive faxes in digital form, and I am headed to the office tomorrow morning to try my hand at fixing it. Needless to say, I have very little time to figure this out. I've read the manual and still have no clue.

Any and all help is appreciated! Mucho rep will be distributed accordingly!
    
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post #2 of 9
a pc can recieve faxes, using windows fax or other software
see what format the faxes are in, windows fax uses .tif

control panel -> phone modem options
see if a fax/modem is connected
and configure it to recieve/send faxes
it will add a fax printer and setup answering options
it can be set to auto print faxes
post #3 of 9
Thread Starter 
Quote:
Originally Posted by ffejrxx View Post
a pc can recieve faxes, using windows fax or other software
see what format the faxes are in, windows fax uses .tif

control panel -> phone modem options
see if a fax/modem is connected
and configure it to recieve/send faxes
it will add a fax printer and setup answering options
it can be set to auto print faxes
The computer/fax machine has already been setup to do so, it just stopped fairly recently. How do I go about changing the settings for this particular function?

Thanks for the help man!
    
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post #4 of 9
first youll have to figure out what software they use to recieve faxes
then go through the settings and make sure its working
also might need to check the phone lines and modem dip switches, if its external
post #5 of 9
Thread Starter 
Quote:
Originally Posted by ffejrxx View Post
first youll have to figure out what software they use to recieve faxes
then go through the settings and make sure its working
also might need to check the phone lines and modem dip switches, if its external
Ok I'll figure it out. Thanks dude, much appreciated!
    
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CPUMotherboardGraphicsRAM
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post #6 of 9
Thread Starter 
Heading out in an hour, any more advice?
    
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post #7 of 9
Thread Starter 
Okay so I got the computer to receive faxes no problem, thanks to ffejrxx of course . I have another issue now though, the fax machine just stopped receiving faxes altogether after I set up the computer to receive them! The office would get notification of faxes trying to go through, but only an error page would print. Any ideas?

p.s. I have since disconnected the computer from the fax modem, everything is back as it was but the fax machine still won't receive anything.
    
CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0 1.2v Rampage II Extreme 7970 12gb 1600mhz @ 7-7-7-21 
Hard DriveOptical DriveCoolingOS
Corsair 128gb SSD 2xSeagate 7200.12 RAID 0 2x... BD-RW Prolimatech Megahalems Windows 7 Ultimate 
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1920x1080 48" Samsung TV ione Scorpius M10 Enermax Evo 1250w Custom 
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CPUMotherboardGraphicsRAM
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Hard DriveOptical DriveCoolingOS
Corsair 128gb SSD 2xSeagate 7200.12 RAID 0 2x... BD-RW Prolimatech Megahalems Windows 7 Ultimate 
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post #8 of 9
only one thing can recieve faxes, pc or fax machine
either way, the sender will get a recieved notafication when its successful

if its a fax/printer, make sure the fax software is set to print after recieving
post #9 of 9
Thread Starter 
Quote:
Originally Posted by ffejrxx View Post
only one thing can recieve faxes, pc or fax machine
either way, the sender will get a recieved notafication when its successful

if its a fax/printer, make sure the fax software is set to print after recieving
Cool thanks!
    
CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0 1.2v Rampage II Extreme 7970 12gb 1600mhz @ 7-7-7-21 
Hard DriveOptical DriveCoolingOS
Corsair 128gb SSD 2xSeagate 7200.12 RAID 0 2x... BD-RW Prolimatech Megahalems Windows 7 Ultimate 
MonitorKeyboardPowerCase
1920x1080 48" Samsung TV ione Scorpius M10 Enermax Evo 1250w Custom 
Mouse
Logitech G9 
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Reply
    
CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0 1.2v Rampage II Extreme 7970 12gb 1600mhz @ 7-7-7-21 
Hard DriveOptical DriveCoolingOS
Corsair 128gb SSD 2xSeagate 7200.12 RAID 0 2x... BD-RW Prolimatech Megahalems Windows 7 Ultimate 
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1920x1080 48" Samsung TV ione Scorpius M10 Enermax Evo 1250w Custom 
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