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BFBC2 Freezing? Crashing? Guide and Solutions...

post #1 of 122
Thread Starter 
With all of the threads popping up lately. Here is a guide to some fixes.

On going discussion involving possible fixes and work arounds. http://www.overclock.net/pc-games/963421-bad-company-2-keeps-crashing-my.html

*Update* 3/17 - Most of the issues have been linked with the recent Punkbuster update and the overclocking software MSI Afterburner. This is more of an issue for members with a Radeon 6000 series GPU. So far many people have had success with disabling / uninstalling MSIA. If you do not uninstall MSIA, make sure after closing the program, you end any processes running for MSIA in the background via task manager. Also, I would uninstall and delete ANY punkbuster files and reinstall and update them too.

*Update*03/14 - Just as an update guys, EA has been made aware of this problem and have admitted that there is an issue with the latest Punkbuster update. At some point they will make an official announcement. Apparently part of the problem is Windows 7 related. Nothing else has been commented on at this time.

*Update* 03/13
On 3/9/2011 Punkbuster released a new update for BC2. Most of the freezing issues started to occur shortly after the release. The fixes below may work but there is no guarantee. So far the problem seems to involve AMD / ATI Video Cards.
Problem -
-Screen suddenly freezes, without artifacts, after a short game session or screen freezes and is totally blacked out.
-Rapid sound loop, of varying frequencies (depending on Realtek settings)
-Necessary to do a hard reboot.

Solutions -
- Turn off / Close MSIAfterbuner. Disable any processes running in Task Manager also for MSIA.
- Make sure all overclocks are stable.
- Fresh OS install.
- Make sure proper DirectX version is installed for the game.
- If you are running a 6950 card unlocked to a 6970, try bumping the power settings in Catalyst Control Manager to +20%.
- DirectX issues - BFBC2 folder there is a file named settings. In the file near the bottom there is a line that reads "DxVersion=auto" change this to "DxVersion=9"
- Install most up to date drivers for Video Cards.
- Possible Windows 7 update issues.
Quote:
Originally Posted by coolhandluke41;12784344 
Here is another one that you should stay away from
win update;
KB2454826
Overview
This is a reliability update. Install this update to enable a set of performance and functionality updates for graphics, Media Foundation, and XPS components on Windows 7 and Windows Server 2008 R2 systems....
http://www.google.com/search?sourceid=chrome&ie=UTF-8&q=KB2454826
it got so bad i turned off win update

- Steam clients -( thanks to Midnightorion )
Go to your games in steam->Right click the game->Go to properties->Select "Local Files Tab"->"Verify Intergrity of Game Cache"

Solutions ( Punkbuster Related )
-Guide to totall removing PunkBuster http://support.ea.com/app/answers/detail/a_id/60/showhome/true
- reinstall punkbuster / reinstall realtek drivers - ( thanks to aaronmonto )
1) Uninstall Punkbuster. Uninstall from the BC2 disk, uninstall through Control Panel, uninstall whatever way possible. Then go through your AppData, do searches, etc. to delete whatever Punkbuster data you can find. This includes your PnkBstrA and B files in your System32/SysWow64 folders. Go through the registry and delete PB references if you can. Also uncheck PB references in msconfig. It may be necessary to restart; this can help you delete PB files in use.

2) Uninstall Realtek completely. This can be done from the Control Manager and/or Device Manager. To prevent Windows from installing the drivers for you, which will prevent extra reboots but isn't necessary, follow:


-Step 1:
1. ClickStart and type gpedit.msc in the Start Search and pressEnter.

2. OnceLocal Group Policy Editor is open navigate to:
Computer Configuration > Administrative Templates > System > Driver Installation
3. On the right pane, double click on“Turn Off Windows Update Device Driver Search Prompt” and selectEnabled and click OK.
Restart.



3) Download the latest Realtek HD Audio drivers. Install them. Restart when told to. You might need to restart and execute up to 3 times before the full software suite is installed, which is necessary.
4) Go to your audio settings and change your HD Audio output (sometimes labeled as "Speakers") to a 16-bit, 48000hz frequency.
5) Download pbsvc and install it. Restart if told to. Download Pbsetup and put it in a place you can use it again. Update and install Punkbuster for all your Punkbuster games, including America's Army, BC2, CoD4, etc.
6) Restart if needed. Go to the folder you found your PnkBstrA and PnkbstrB files and change the compatibilities to XP mode, and set them to run as admin.
7) Run sfc /SCANNOW from your Run dialog. You can get here by going to Ctrl+Shift+Esc --> File --> New task. Type in sfc /SCANNOW.

- Update using PBsetup -
1.Go to punkbuster and download pbsetup.exe
2.After this add your game in pbsetup and push update

3.Go to Start->Run->CMD ( Start cmd in the following way : use the right mouse button on cmd and select run as administrator ); CMD now should say smth like c:\windows\system32.

4.Now write in cmd the following and don't forget to use the spacebar when needed

sfc /scannow

5.Let it finish
6.Reboot
7.PLAY

- Change Punkbuster.exe files -
1. Locate the Punkbuster Programs in C:\Windows\system32

2. locate " PnkBstrA.exe and PnkBstrB.exe"

3. If you can see these two... right click on both and Select the Compatibility Tab.
From there you must set It to Always run as Admin and Set the compatibility to Windows XP Service pack 3.
Quote:
Originally Posted by fatmario;12712705 
This issue is with punkbuster apparently I can help you guys fix this issue.

STEP 1: uninstalled punkbuster from your control panel

STEP 2: Search on your computer for: ( punkbuster ) delete any folder remaining with name punkbuster.

STEP 3: GO TO THIS WEBSITE AND DOWNLOAD PunkBuster client version 1.500 and right click on this file run as administrator.
http://www.evenbalance.com/index.php?page=pbsvcfaq.php

STEP 4: GO TO THIS WEBSITE BELOW AND DOWNLOAD PBSetup right click run as administrator, add battlefield bad company 2 on the list then click check for update.
http://www.evenbalance.com/index.php?page=pbsetup.php
Quote:
Start pbsvc.exe and run through the uninstall process. After that, run it again and run through the install process. Make sure it uninstalls/installs correctly. Reboot the computer and then try playing again. Vista (and above) users need to start it explicitly with admin rights.

Please make sure you allow the service files in security software like virus scanners and/or firewalls. You will need to allow/unblock the services PnkBstrA.exe and PnkBstrB.exe from your "C:\Windows\system32\" folder (or "C:\Windows\SysWOW64\" on 64bit systems). In case of doubt, manually add both to your firewall's allow list. After the installation process you will only find PnkBstrA, so just make sure this process file is not blocked. Then try playing on a PB enabled server, in case of a kick, check if PnkBstrB was created and unblock it too.
I hope this helps everyone. If there are any fixes that need to be added please post them and I will edit the first post.
Edited by BigFrank - 3/20/11 at 9:36am
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post #2 of 122
Good to know. Thanks BigFrank smile.gif
post #3 of 122
Thread Starter 
A couple of new fixes added.
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post #4 of 122
What does the sfc /scannow command do?
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post #5 of 122
Thread Starter 
Quote:
Originally Posted by kiwiasian;12710559 
What does the sfc /scannow command do?

scan for errors. I found that on a Steam forum as a fix that many have used and help with the freezing.
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post #6 of 122
Good guide, I'm having no trouble with hard reboots since I reformatted and got a new soundcard but it should be helpful to others who are having trouble smile.gif
post #7 of 122
A note to you OP -

You don't need to navigate to windows\system32 or windows\syswow64 as I have seen suggested by your thread and others. Any directory will be suitable for running the system file checker, even just plain old C:\. thumb.gif
    
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post #8 of 122
Hi,
i'am from Germany plz Sorry for my English.
Since 9th March i have the Problem that big frank post here.
I run bfbc (ranked mp) and 15-20min later my PC frezze hard!i must hard reboot it.
When i play unranked it works great.
i unistall PB and install it with big franks guide.
but some points I do not understand.

first i have a Creative Audigy Soundcard and onboard audio is off in the bios.

Procedure unistall:
-unistall PB in Control Panel
-delete Pbsetup.exe
-delete all in system32 and syswow64

now the question:
- it start regedit but what is the names of the registry entries?
when i search in regedit for PB references i dont find it (after unistall punkbuster)
- in msconfig.exe is no PB entry (after unistall Punkbuster)

Procedure inistall:
- install pbsvc
- i put pbsetup in my game drive add the game and update
- i set the PnkBstrA and PnkbstrB files and change the compatibilities to XP Service Pack 3 and run admin
-sfc/scannow runs without errors
-pnkbstrA/B released in the firewall

BUT the game still crashes after 15-20 minutes.

what I'm doing wrong???
post #9 of 122
Thread Starter 
I added another fix. At the bottom of the thread. Give that a try
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post #10 of 122
does not work for me.

i underclock me CPU and GPU,play bfbc2 with medium detail's(Pc is strong enough for max setting with 4AA/16AF with temps no higher 122° Fahrenheit)

Procedure unistall:
-unistall PB in Control Panel
-delete Pbsetup.exe
-restart
-delete all files in system32 and syswow64
-search "Punkbuster" and delete all folders
-serach in regedit for pnkbstr and delete all Entries


Procedure inistall:
-use the new guide from fatmario (bottom of thread)
- i set the PnkBstrA and PnkbstrB files and change the compatibilities to XP Service Pack 3 and run admin
-sfc/scannow runs without errors
-pnkbstrA/B released in the firewall

i play 4 session Bfbc2 ranked and exactly after 15min PC frezze.
unranked it works fine!

have anyone another idea for my problem sadsmiley.gif
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