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Win 7 not shutdown properly

post #1 of 10
Thread Starter 
My friend just bought this pc
http://www.microcenter.com/single_pr...ut+LP+20110307
And she called me and said that even though she goes to shutdown everytime when she starts it back up it says windows was not shutdown properly. I haven't been over there yet but thought I would ask here if anyone had this before or know what could make it happen.
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
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Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
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post #2 of 10
Did she say that she's actually choosing Shut Down from the Start Menu? Is she also allowing it to turn itself off?
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
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It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #3 of 10
Thread Starter 
She said she goes to the start menu and it seems to shut down right. But when she starts it back up it says it wasn't shutdown right.
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
post #4 of 10
Has anyone messed with her computer, like for the purposes of tweaking things for her and whatnot?
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #5 of 10
Thread Starter 
Not really, I deleted some bloatware and norton. Also I installed MSE and firefox but that's about it. She's only had it for 3 days, it's done it since day one.
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
post #6 of 10
Quote:
Originally Posted by 6speed View Post
Not really, I deleted some bloatware and norton. Also I installed MSE and firefox but that's about it. She's only had it for 3 days, it's done it since day one.
Personally, I would take it back.
PC
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-6700K eVGA Classified K eVGA GTX970SSC G.Skill F4-3600C16-16GTZ 
Hard DriveOptical DriveCoolingOS
2x Samsung 960 EVO M.2 RAID0 Samsung SH-S223L Custom Loop D5 Vario, Thermochill PA140.3, Heat... W7 U SP1 x64 
MonitorKeyboardPowerCase
Viewsonic VX2770 Logitech Corsair AX1200, APC RS1500 LCD Thermaltake VG4000SNA  
Mouse
Logitech 
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PC
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-6700K eVGA Classified K eVGA GTX970SSC G.Skill F4-3600C16-16GTZ 
Hard DriveOptical DriveCoolingOS
2x Samsung 960 EVO M.2 RAID0 Samsung SH-S223L Custom Loop D5 Vario, Thermochill PA140.3, Heat... W7 U SP1 x64 
MonitorKeyboardPowerCase
Viewsonic VX2770 Logitech Corsair AX1200, APC RS1500 LCD Thermaltake VG4000SNA  
Mouse
Logitech 
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post #7 of 10
Download BlueScreenView and see what is causing the crash... that is where I would start. If it has happened from day one it is probably either a bad driver installation or bad hardware IMO.

http://download.cnet.com/BlueScreenV...-10965136.html
post #8 of 10
Quote:
Originally Posted by 6speed View Post
Not really, I deleted some bloatware and norton. Also I installed MSE and firefox but that's about it. She's only had it for 3 days, it's done it since day one.
Was it doing it before you did all that? I know you said "since day one", but when did you do all of this?
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #9 of 10
Thread Starter 
Just wanted to say thank you for everyones help. We just got back from exchanging it for a new one. Hope all is well with this one. I didn't have any issues installing and updating everything.
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
2600K @ 4.8GHz ASUS P8P67 PRO MSI R9 390 8GB 8GB RIPJAWS X @ 1648 
Hard DriveOptical DriveCoolingOS
2X WD 320GB RAID 0 / 1TB WD ASUS DVDRW Corsair H50 push/pull Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
ASUS VK246H 24" 2ms 1920x1080 3$ Dell Corsair 650W Azza Solano 1000 
MouseMouse PadAudio
Logitech Coffee table Asus Xonar DG 
CPUMotherboardGraphicsRAM
q6600 Asus P5E3 Pro  Geforce 7350LE OCZ Platinum 4GB 
Hard DriveHard DriveCoolingOS
WD Caviar Green 1TB WD Caviar Black 1.5TB Cooler Master Hyper 101i cooler Windows Home Server 2011 
MonitorKeyboardPowerCase
Dell 14" Dell Antec 500w Cooler Master HAF 912 
Mouse
Dell 
  hide details  
Reply
post #10 of 10
So then it was doing this before you deleted the bloatware?

Also, did you delete it, or did you uninstall it from the Programs and Features control panel?
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (OS) 3 TB Toshiba P300 (storage) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate Basic, but premium round 
AudioAudio
X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
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