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Micro-Center Bait and Switch Policy

post #1 of 36
Thread Starter 
I wasn't sure where to post a complaint about Micro Center so I chose this section (as Micro Center is most known for competitive processor prices, anyway).

So online, Micro Center advertises the following bundle:

AMD PHENOM II X4 840 Boxed Processor
MSI 880G-E45 Socket AM3 ATX AMD Motherboard

for $120.

Here is the page for the promotion (which is still running): http://www.microcenter.com/specials/...ndlePROMO.html

However, when you add the bundle to cart, you get a much higher price. This was not the last of the problem, though. When I spoke to a Micro-Center representative, they ASSURED me that the proper price ($120) would be given to me when I arrive at the store to pay. The "reserve price" showed $200 but it would not be the price I'd be paying.

Hearing this, I set off to pick up the reserved bundle today. It was a THREE HOUR DRIVE.

When I arrived, an unhelpful Micro Center employee told my dad that there had been a change of policy. They did not honor the prices the Micro Center website offered (DESPITE BEING LISTED AS AN OFFICIAL STORE). They demanded a price of $200 even though the advertised and promised price was $120.

They did not give me the items I reserved. Instead, they gave me a cheaper motherboard. After a 3 hour drive, what choice did I have?

Tl;dr: Micro Center promises me a bundle at a certain price but when I arrive at the store, there apparently has been a change of policy and I am asked to pay a much, much higher price.
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EMP
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post #2 of 36
Did you talk to that store's manager?
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It's a computer!
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post #3 of 36
Thread Starter 
I'm sure my dad did; he told me what happened over the phone. The store manager refused to honor the advertised price on the website and wanted my dad to pay $200 or accept a cheaper motherboard as a substitute (or leave with nothing).
EMP
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EMP
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post #4 of 36
Sounds like it might be a localized issue. I've never had a problem at the one near me.
post #5 of 36
It sounds like we need to get the name of the person you spoke to over the phone and have them held responsible.
It's a computer!
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It's a computer!
(19 items)
 
  
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i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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post #6 of 36
Now that sucks.


I've had them price match the website before though w/o problems.
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post #7 of 36
Thread Starter 
I'll see if my dad remembers the name of the employee.

Meanwhile, I'm speaking to Micro Center's live chat support and they seem to have no clue about their own promotion.
EMP
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EMP
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Windows 7 22" Dell Das Keyboard Model S Antec Earthwatts 750w 
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post #8 of 36
Quote:
Originally Posted by Idra View Post
I'll see if my dad remembers the name of the employee.

Meanwhile, I'm speaking to Micro Center's live chat support and they seem to have no clue about their own promotion.
I'm talking about the guy who told you that you'll get that $120 price in the store. If we can figure out who it was who told you that, then we can hold them responsible.
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #9 of 36
Quote:
Originally Posted by TwoCables View Post
It sounds like we need to get the name of the person you spoke to over the phone and have them held responsible.
I concur. with that info, you could contact corp and forward that info. For future things, always contact the store and try to get the manger or the supervisor (someone high in the chain) on the phone so that way you can confirm given that they have the more authority.
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Raiden-GT
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post #10 of 36
same.

i walked in store on Black Friday and got the online price of the CPU and Mobo ($120 + tax) with no questions asked.

i even asked if they were still doing the promotion and i was told they were.
Herschel
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