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HP has good customer service

post #1 of 7
Thread Starter 
Last Monday I purchased a dv6t quad edition off of HP's website I recieved it yesturday all is well. Cooling is great, everything runs fine... I checked HP's website and noticed that they upgraded the dv6t! They added Beats speakers, USB 3.0, and replaced the video card with an AMD 6770m instead of the 6570m. They also changed the cooling which is always a plus.

They had "New" labeled on the HP Pavilion dv6t-4000 CTO which is the one I recieved.. The new model is the HP Pavilion dv6t-6000 CTO. I called HP today and they agreed to replace my dv6t with the new version Now I have to wait 2 weeks until I recieve a new laptop. They paid for my shipping label and free 2 day shipping.
Maximus
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 6700K 4.8Ghz @ 1.4v Maximus VIII Formula Radeon RX VEGA 64 G-Skill 32GB 3424Mhz 
Hard DriveCoolingOSMonitor
Samsung 850 Evo 2TB Raid 0 Corsair H100i V2 Windows 10 Pro Acer XF270HUA 
KeyboardPowerCaseMouse
Cherry MX Board 6.0 Seasonic X-850 Lian-Li PC-V33B Logitech G600 
Mouse PadAudioAudio
Alugraphics GamerArt Definitive Technology Incline SMSL M8  
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Maximus
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 6700K 4.8Ghz @ 1.4v Maximus VIII Formula Radeon RX VEGA 64 G-Skill 32GB 3424Mhz 
Hard DriveCoolingOSMonitor
Samsung 850 Evo 2TB Raid 0 Corsair H100i V2 Windows 10 Pro Acer XF270HUA 
KeyboardPowerCaseMouse
Cherry MX Board 6.0 Seasonic X-850 Lian-Li PC-V33B Logitech G600 
Mouse PadAudioAudio
Alugraphics GamerArt Definitive Technology Incline SMSL M8  
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post #2 of 7
Congtaz although you are a minority.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenon II 965 BE @ 3.8ghz Asus M4A785TD-V GTX 560ti Twin Frorz 2 Gold edition @ 0.95GHz 6GB DDR3 (4gb corsair, 2gb HyperX) 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB Samsung DVDrw Windows 7 premium 64bit 32" sony kdlv5550 
KeyboardPowerMouse
Microsoft Reclusa 550w OCZ Sharkoon rush Fireglider 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenon II 965 BE @ 3.8ghz Asus M4A785TD-V GTX 560ti Twin Frorz 2 Gold edition @ 0.95GHz 6GB DDR3 (4gb corsair, 2gb HyperX) 
Hard DriveOptical DriveOSMonitor
Samsung F3 1TB Samsung DVDrw Windows 7 premium 64bit 32" sony kdlv5550 
KeyboardPowerMouse
Microsoft Reclusa 550w OCZ Sharkoon rush Fireglider 
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post #3 of 7
sounds like you lucked out.
First Build
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 Asus Rampage III Gene 2x MSI GTX 560 Ti Twin Frzor II 3x2 GB 1333 
Hard DriveHard DriveOSMonitor
1 TB WD Caviar Black 120 Gb Corsair Force Series GT 64-bit Windows 7 Home Premium 2x HP 2159m 1x HP 2210m 
PowerCaseMouseMouse Pad
Corsair HX850 InWin Dragon Slayer Steelseries Xai Steelseries Diablo III Qck 
Audio
Pioneer VSX-1021-K + Klipsch WB-14 Icon Espresso 
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First Build
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 Asus Rampage III Gene 2x MSI GTX 560 Ti Twin Frzor II 3x2 GB 1333 
Hard DriveHard DriveOSMonitor
1 TB WD Caviar Black 120 Gb Corsair Force Series GT 64-bit Windows 7 Home Premium 2x HP 2159m 1x HP 2210m 
PowerCaseMouseMouse Pad
Corsair HX850 InWin Dragon Slayer Steelseries Xai Steelseries Diablo III Qck 
Audio
Pioneer VSX-1021-K + Klipsch WB-14 Icon Espresso 
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post #4 of 7
wow. first on the list of those with success good job.
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
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P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
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post #5 of 7
Sounds like they sent you a good laptop and were happy to replace it with one that will surely break right after your warranty ends :]
post #6 of 7
The must have good customer service by now-they've been fielding 100 complaints an hour for the last 10 years.
Amelia
(13 items)
 
Professional
(13 items)
 
RCPC#1
(17 items)
 
CPUMotherboardGraphicsRAM
Phenom II X6 1100t MSI 890FX GD65 MSI Radeon HD5670 GSkill RipjawsX DDR3 PC3 12800 2x4GB CL8 
Hard DriveOptical DriveCoolingOS
WD Black 1TB SATA III Samsung BD Zalman 9900MAX Windows 7 64 Professional 
MonitorKeyboardPowerCase
AOC 22" LED Logitech Kingwin Lazer Platinum 500w Fractal Design R3 
Other
Samsung 470 SSD 128GB 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 960T Asus M4A88T-VEVO Asus Strix R7 370 SuperTalent Perfomance 
RAMHard DriveHard DriveOptical Drive
GSkill Snipers Monster Daytona Seagate Barracuda 500GB 7,200 RPM 16Mb cache Memorex DVD/RW 
CoolingOSMonitorKeyboard
Corsair H60 Windows 8N IBM 9494 19" LCD IBM 
PowerCaseMouseMouse Pad
Corsair GS500 In Win H-Frame Wolfking OCZ Behemoth 
Audio
JBL Creature 
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Amelia
(13 items)
 
Professional
(13 items)
 
RCPC#1
(17 items)
 
CPUMotherboardGraphicsRAM
Phenom II X6 1100t MSI 890FX GD65 MSI Radeon HD5670 GSkill RipjawsX DDR3 PC3 12800 2x4GB CL8 
Hard DriveOptical DriveCoolingOS
WD Black 1TB SATA III Samsung BD Zalman 9900MAX Windows 7 64 Professional 
MonitorKeyboardPowerCase
AOC 22" LED Logitech Kingwin Lazer Platinum 500w Fractal Design R3 
Other
Samsung 470 SSD 128GB 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 960T Asus M4A88T-VEVO Asus Strix R7 370 SuperTalent Perfomance 
RAMHard DriveHard DriveOptical Drive
GSkill Snipers Monster Daytona Seagate Barracuda 500GB 7,200 RPM 16Mb cache Memorex DVD/RW 
CoolingOSMonitorKeyboard
Corsair H60 Windows 8N IBM 9494 19" LCD IBM 
PowerCaseMouseMouse Pad
Corsair GS500 In Win H-Frame Wolfking OCZ Behemoth 
Audio
JBL Creature 
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post #7 of 7
Quote:
Originally Posted by Redwoodz View Post
The must have good customer service by now-they've been fielding 100 complaints an hour for the last 10 years.
easily more then that i bet.
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
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