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OCZ PSU Warranty, TOP NOTCH!

post #1 of 5
Thread Starter 
Hey all, I had my first ever power supply fail on me out of the 40 odd that I have bought.

It was an OCZ 600w StealthXstream bought in September 2007. And 2 days ago it just gave up after returning the PC from a sleep state. It blew.

I contacted OCZ for an RMA, and it turns out the Stealth PSU's only have a 3 year warranty and not their default 5 year warranties. I was told there was nothing that could be done. About to get very frustrated, I asked if there would be any chance of a repair at my expense. I got passed onto a supervisor and was told they do not have any repair facilities in Europe...

So he authorized the RMA! Almost 7 months out of warranty and I'm getting a brand new replacement!

-5 points from OCZ for the PSU failing in the first place, but +50 points for the great service!
Clevo P650RP6-G
(6 items)
 
  
CPUGraphicsRAMHard Drive
Intel i7 6700HQ nVidia GTX1060 6GB Kingston HyperX Impact 2133MHZ 16GB INTEL 600p 128GB 
Hard DriveOS
Samsung 850 EVO 1TB Windows 10 Pro 64 
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Clevo P650RP6-G
(6 items)
 
  
CPUGraphicsRAMHard Drive
Intel i7 6700HQ nVidia GTX1060 6GB Kingston HyperX Impact 2133MHZ 16GB INTEL 600p 128GB 
Hard DriveOS
Samsung 850 EVO 1TB Windows 10 Pro 64 
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post #2 of 5
Good job, Now I wish I could get Corsair to answer a flippin email i sent them 2 days ago.

Good customer service is great.
New
(11 items)
 
  
CPUMotherboardGraphicsRAM
2500k @5ghz Asus P8P67 Evo 6970 @ 1000/1450 8GB Ripjaws DDR31600 Cas8 
Hard DriveCoolingOSMonitor
Samsung 850 Pro 128GB + WD 1TB XSPC Rasa,RX360,D5 w/EK top,Ek150 res,AP-15's 7 Pro Asus VW266H 
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G11 AX850 Corsair 800D 
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New
(11 items)
 
  
CPUMotherboardGraphicsRAM
2500k @5ghz Asus P8P67 Evo 6970 @ 1000/1450 8GB Ripjaws DDR31600 Cas8 
Hard DriveCoolingOSMonitor
Samsung 850 Pro 128GB + WD 1TB XSPC Rasa,RX360,D5 w/EK top,Ek150 res,AP-15's 7 Pro Asus VW266H 
KeyboardPowerCase
G11 AX850 Corsair 800D 
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post #3 of 5
Yeah they just sent me the RMA for my GameXstream 700w without the receipt and SN says its out of warranty by a month from manufacturing date.
Eclipse
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 4790K ASRock Z97 Extreme4 Sapphire Radeon RX480 Nitro OC 32GB Gskill 2133 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO 250GB Toshiba P300 1TB 7200RPM WD Blue 3TB Samsung Dual Layer DVD-RW 
CoolingOSMonitorKeyboard
Hyper 212+ Push Pull Windows 7 Ultimate X64 Samsung 23" 1080P MS Wireless Keyboard 4000 
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Corsair HX 650W Rosewill Blackhawk MS Wireless Laser Mouse 5000 Steel Series 
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Eclipse
(16 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 4790K ASRock Z97 Extreme4 Sapphire Radeon RX480 Nitro OC 32GB Gskill 2133 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO 250GB Toshiba P300 1TB 7200RPM WD Blue 3TB Samsung Dual Layer DVD-RW 
CoolingOSMonitorKeyboard
Hyper 212+ Push Pull Windows 7 Ultimate X64 Samsung 23" 1080P MS Wireless Keyboard 4000 
PowerCaseMouseMouse Pad
Corsair HX 650W Rosewill Blackhawk MS Wireless Laser Mouse 5000 Steel Series 
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post #4 of 5
Awesome! How did you go through their RAM process?

Did you need a receipt or what info did you give them? Are they going to ship you the same model or a different version?

biggrin.gif
post #5 of 5
Thread Starter 
They're going to ship out the same model, brand new!

I didn't give them a reciept or any info at all (apart from the Serial Number, but that's printed on the PSU itself). I forgot where I bought it from.

Brilliant service!
Clevo P650RP6-G
(6 items)
 
  
CPUGraphicsRAMHard Drive
Intel i7 6700HQ nVidia GTX1060 6GB Kingston HyperX Impact 2133MHZ 16GB INTEL 600p 128GB 
Hard DriveOS
Samsung 850 EVO 1TB Windows 10 Pro 64 
  hide details  
Reply
Clevo P650RP6-G
(6 items)
 
  
CPUGraphicsRAMHard Drive
Intel i7 6700HQ nVidia GTX1060 6GB Kingston HyperX Impact 2133MHZ 16GB INTEL 600p 128GB 
Hard DriveOS
Samsung 850 EVO 1TB Windows 10 Pro 64 
  hide details  
Reply
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