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XSPC sent me a new pump !!

post #1 of 16
Thread Starter 
3 cheers to XSPC !! They sent me a new pump to replace my noisy PoS. I am going to try out tonight. Hopefully, it works for me.

But to XSPC !!
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post #2 of 16
Backstory would be nice, looks like it's here : http://www.overclock.net/water-cooli...ump-noisy.html
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post #3 of 16
Hopefully it works out better. It's still pretty crummy though that you have to get a pump sent to you directly from them for it to work properly.
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post #4 of 16
Quote:
Originally Posted by Behemoth777 View Post
Hopefully it works out better. It's still pretty crummy though that you have to get a pump sent to you directly from them for it to work properly.
Thing came broken.
Request RMA.
Company sends new one.

Why is this crummy? It's business as usual.
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post #5 of 16
In my experience XSPC has great customer service. I bought a used waterblock that I found out had a damaged o-ring; emailed them and they sent me a set of new o-rings, screws, and even the hex key to tighten it free of charge within the week. They now have a lifelong customer right here.
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post #6 of 16
Thread Starter 
Quote:
Originally Posted by justarealguy View Post
Backstory would be nice, looks like it's here : http://www.overclock.net/water-cooli...ump-noisy.html
Yep. That is the back story.

It was really a buzz kill to find out the pump was like that. But I should all good now. If this pump turns out noisy, I will just deal with it until I can get a better setup.

EDIT: And here is the kicker ! They did not even ask me to send them back the PoS. Guess it is a real PoS - even they do not want it !
Edited by Awaz - 3/17/11 at 1:23pm
Wife's bane
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CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
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Optical out to Sony receiver; Deftech Monitor 3... 
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Wife's bane
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CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
PowerCaseMouseMouse Pad
NZXT Hale90 V2 NZXT Switch 810 Logitech G500 Steelseries QcK 
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post #7 of 16
NIce hope the new pump works out for you. I love my 2 pumps from them
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post #8 of 16
Quote:
Originally Posted by Awaz View Post
Yep. That is the back story.

It was really a buzz kill to find out the pump was like that. But I should all good now. If this pump turns out noisy, I will just deal with it until I can get a better setup.

EDIT: And here is the kicker ! They did not even ask me to send them back the PoS. Guess it is a real PoS - even they do not want it !
It costs money to ship stuff you know?

Anyways, grats.
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post #9 of 16
Quote:
Originally Posted by justarealguy View Post
Thing came broken.
Request RMA.
Company sends new one.

Why is this crummy? It's business as usual.
Because you shouldn't have to go through an rma process just to get something that works right. It should work right the first time. And xspc has a track record of products that end up being defective after you buy them.
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Ryzen Build
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Fiance's Rig
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CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 @ 3.8ghz ASUS ROG Strix B350-F ASUS ROG Strix RX 580 8GB @ 1480mhz Team T-Force Night Hawk RGB 2x8GB (coming soon) 
Hard DriveHard DriveCoolingOS
SanDisk X400 512GB (custom enclosure) WD Blue 1TB | Raid 1 Deepcool Captain 240 RGB Windows 10 Pro 
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Razer Deathadder Chroma Glorious PC Gaming Race Pad 
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Intel Core i5 2500K @ 4.6ghz ASRock Z68 Extreme3 Gen3 MSI HD 7850 2GB @ 1ghz Mushkin Ridgeline Series @ 1600mhz 
Hard DriveHard DriveCoolingOS
Intel 520 Series Western Digital Caviar Black Cryorig H7 Quad Lumi W/ Xigmatek Purple LED Windows 10 Pro 
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post #10 of 16
Thread Starter 
Quote:
Originally Posted by Behemoth777 View Post
Because you shouldn't have to go through an rma process just to get something that works right. It should work right the first time. And xspc has a track record of products that end up being defective after you buy them.
Their other stuff seem very good. I am happy with their blocks and radiators. They do have a few hit and misses with their pump. John from jab-tech said that XSPC is looking at revising the internals of the pump.
Wife's bane
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i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
PowerCaseMouseMouse Pad
NZXT Hale90 V2 NZXT Switch 810 Logitech G500 Steelseries QcK 
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Optical out to Sony receiver; Deftech Monitor 3... 
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Wife's bane
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
PowerCaseMouseMouse Pad
NZXT Hale90 V2 NZXT Switch 810 Logitech G500 Steelseries QcK 
Audio
Optical out to Sony receiver; Deftech Monitor 3... 
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