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How do you start an RMA with XFX?

post #1 of 11
Thread Starter 
So I bought a used 5850 off OCN. Well i guess that was a mistake.
The card causes POST to indefinitely loop.

Anyways.
Taking advantage of the double lifetime warranty, how do I start an RMA with XFX? There's no information about RMAing, just support tickets.

Can someone provide a direct link to an RMA form?
post #2 of 11
You have to create a support ticket. Good luck with your RMA. XFX is horrible with them.
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post #3 of 11
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post #4 of 11
Is this what you are looking for?
http://xfxforce.com/en-us/Shop/Returns.aspx
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post #5 of 11
sounds DOA, or did it work before? maybe u should work something out with the seller.

Register the card http://xfxforce.com/en-us/Features/D...eWarranty.aspx
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post #6 of 11
Quote:
Originally Posted by pioneerisloud View Post
You have to create a support ticket. Good luck with your RMA. XFX is horrible with them.
Not true in my experience. XFX was very helpful and it was a smooth process with my rma of my xfx radeon 6870
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post #7 of 11
Make a support ticket.
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post #8 of 11
Support ticket is the first step to a "hopeful" rma.

RMA is the Authorized (by the manufacturer or their support) to Return the Merchandise.

Good luck my friend
post #9 of 11
Thread Starter 
That form is only for products purchased from the XFX store.
post #10 of 11
Quote:
Originally Posted by pioneerisloud View Post
You have to create a support ticket. Good luck with your RMA. XFX is horrible with them.
Based on my GTX260 -> ATi 5830 RMA the process was pretty seamless. Make a ticket, talked to a few reps about the lack of nvidia cards and they sent me out a brand new GPU. I'd buy XFX again if they weren't so pricey.

To the OP:

Make a ticket and then call them. Tell them you want to Rma it and they'll sort you out.

Sent from my phone.
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