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Your experience with XFX RMA.

Poll Results: What is your experience with XFX RMA?

 
  • 67% (33)
    Positive experience
  • 32% (16)
    Negative experience
49 Total Votes  
post #1 of 43
Thread Starter 
With either NVIDIA or ATI.

I just sent in a 5850 for RMA. I hope it goes well.

Some say XFX RMA is great, others say it is terrible.
post #2 of 43
Quote:
Originally Posted by kiwiasian View Post
With either NVIDIA or ATI.

I just sent in a 5850 for RMA. I hope it goes well.

Some say XFX RMA is great, others say it is terrible.
As long as you have a legitimate reason to RMA, I see no issues. XFX has done well by me multiple times, so I don't foresee any issue.
800:D
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800:D
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post #3 of 43
I haven't done RMA ,however ive 'been told that the XFX RMA service is one of the best out there.

Sometimes they give you an upgrade and if not,the usually update the Card BIOS. They send it to any place in the world also.
Edited by Eduardv - 3/19/11 at 8:56am
Black Dragon
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Black Dragon
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post #4 of 43
Excellent. Extremely quick and professional. Replaced my card with a better card without hassle.
Finally an update
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Finally an update
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post #5 of 43
I sent a RMA for an XFX 9400 GT which was artifacting at stock speeds. Got it back after 2 weeks... and i'm not in the USA
The new card i could run as fast as 725/1790/602 on air, XFX quality is totally awesome.
X79 The Hydra
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post #6 of 43
They replaced my old AGP GeForce 5600 when it croaked back in 2004 or so without any issues, however last fall I sent my 5770 in for service as I was getting artifacts even in 2D at stock settings. They sent a different card back to me with a dead DVI port, that one was sent back after another RMA and it took about five weeks for the third card to arrive. So far it has worked without issue, but I'd rather not have the hassle of dealing with RMA'ing anything as time is worth money.

Overall experience: Neutral with a touch of annoyance.
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LAN ROVER
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Big Gray AL
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i7 4790K Asus Gene Z97 EVGA GeForce GTX 760 Kingston HyperX 
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Intel Core i3 2100 Zotac H67-ITX MSI GeForce GTX 460 8GB Mushkin Silverline DDR3-1333 
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post #7 of 43
I've never had a problem with XFX Customer Service. Their reps are friendly and helpful, and the return of a replacement card has always been within 1 week.
Subtle Hammer
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Subtle Hammer
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post #8 of 43
When my 680i stopped working the rma only took a week and a half, and it was a new 780i.
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Revodrive X2 240gb & Vertex 3 MI 120gb Thermalright Venomous X Archlinux & Windows 7 x64 Dell 2407WFP Rev. A04 
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EVGA G2 850w Silverstone TJ09 Razer Lachesis  Razer Destructor 
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Sennheiser MOMENTUM 
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I7-3820 ES EVGA X79 FTW XFX 7770 Geil Black Dragon 4x8gb 32gb 1600mhz 
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Vertex 3 60gb x2 Thermalright Venomous X Archlinux Dell U2410 
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Silverstone Olympia 750w Lian Li PC-7B plus II 
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E5-2628L V2 ES EVGA X79 Classified XFX 7770 Geil Black Dragon 32gb 
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post #9 of 43
they gave me a good experience when my good batch HD4890 asploded.
the only time i got pissed is when they sent me back a bad batch 4890 that couldnt OC and it artifacted at stock speeds.
after a raged, they apologized and sent me a 5830

i love XFX, and their costumer service is just great.
    
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[Athlon 64 3400+ NewCastle| 2.4Ghz] [ASRock K8Upgrade-NF3 | Coming SOON] [Saphire Radeon X1600PRO | AGP] [1GB Double Data Rate Synchronous Dynamic RAM] 
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[Seagate 250GB | IDE] [Generic DVD Drive] [Windows XP Pro 32bit] [HP 15" | 1024x768] 
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[Crappy HP keyboard] [Generic 300w =/ ] [Case? BAHAHAHA!!] [Crappy Ball Mouse] 
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LOLWUT 
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post #10 of 43
Thread Starter 
Great.

I hope I have the same happy experience. I also hope they don't upgrade my card lol, I need the same model for crossfire.
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