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Your experience with XFX RMA. - Page 3

Poll Results: What is your experience with XFX RMA?

 
  • 67% (33)
    Positive experience
  • 32% (16)
    Negative experience
49 Total Votes  
post #21 of 43
Ive had about a 50/50 experience. Half the time they do a decent job and half the time they are either morons or jerks. And im basing that on dozens of parts over the past several years.
Why having only a 50/50 is under "Negative" should be self explanatory.

IMO if you buy an expensive product from a company that has a WELL KNOWN and WELL ESTABLISHED/DOCUMENTED issue with RMA and honoring warranty, you are taking an un necessary gamble and should accept all consequences if it goes south. Claiming you didnt know is not valid as far as im concerned because the support a company offers should be part of your research into what parts to buy. Saying "I didnt know they have a history" is not an excuse.
OP obviously is not one of these people.

If there is more than about a 70% chance ill be screwed over for something I had no fault in, im not going to buy from a company. My personal experiences, and the amount of other complaints (That seem almost exclusive to them or very rare with others) I hear put XFX in that category for me.
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post #22 of 43
To be fair to them, I think it must be a hard job. There are so many scammers and idiots out there, loads of which turn up on this site asking whether they should purposely damage their equipment to get an RMA and hopefully a better card.

It's these people that mean innocent customers get screwed.
post #23 of 43
Quote:
Originally Posted by 98uk View Post
To be fair to them, I think it must be a hard job. There are so many scammers and idiots out there, loads of which turn up on this site asking whether they should purposely damage their equipment to get an RMA and hopefully a better card.

It's these people that mean innocent customers get screwed.
I completely agree.
But thats not an excuse for jaded or disgruntled RMA techs. If someone cant deal with their job, fire them or move them somewhere that they wont damage the company image. Good Customer Service helps ensure return business, bad customer service gives you a spotty reputation like XFX has.
ASUS and EVGA seem to do a good job of dealing with the scammers and idiots, I fail to see why XFX doesnt seem to be able to offer the same consistently high quality support under what I can only assume are similar conditions.
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post #24 of 43
Thread Starter 
Quote:
Originally Posted by PhilWrir View Post
I completely agree.
But thats not an excuse for jaded or disgruntled RMA techs. If someone cant deal with their job, fire them or move them somewhere that they wont damage the company image. Good Customer Service helps ensure return business, bad customer service gives you a spotty reputation like XFX has.
ASUS and EVGA seem to do a good job of dealing with the scammers and idiots, I fail to see why XFX doesnt seem to be able to offer the same consistently high quality support.
What's wrong with their customer service?
I called XFX, told them about the problem, and they immediately approved my RMA and sent me instructions.

I can't speak of their RMA service yet.
post #25 of 43
Quote:
Originally Posted by kiwiasian View Post
Great.

I hope I have the same happy experience. I also hope they don't upgrade my card lol, I need the same model for crossfire.
um im CFing a MSI and XFX HD5830. brand/type doesnt matter. as long as its a 5850, its a 5850.
Quote:
Originally Posted by pioneerisloud View Post
I had to RMA a 4890 (reference completely). Got back a reference card with their crap non reference cooler. The thing overheated at stock. Went to start another RMA, and they said they were out of reference boards, so I'd be stuck with a cut cost non reference PCB (no voltage adjustments, which I paid extra for), and their horrible non reference cooler with no VRM cooling. They wouldn't even bump me up to a 5830, not even a 5770.

I sold that card, while it was still working fine (just overheating). Yes, the buyer was aware of the overheating problem. Grabbed my Asus 470, and I couldn't be happier with Asus.
same happened to me, but i raged and then they gave me a 5830.
you should have raged at XFX like i did!
raging solves all ur problems!
    
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post #26 of 43
I had to ship one of my 5750's and they gave me a 5770 so I'm very pleased with their RMA they said it was a manufacturing error or something and that's why I got the upgrade but still, In only about a week and a half's time I got the card back. Too bad I was an idiot and sold it a week before I got my hands on a second 5770 for cheap lol.
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post #27 of 43
My experience with them is generally positive. I have love/hate relationship with their online ticketing system as they do not respond as quickly as I would like. Calling them on the phone gives you much quicker and better service and I would highly recommend going that route if possible.

Their processing is above average as they take an extra day or two to inspect the defective item, respond to you, and authorize a replacement. I RMA'd one of my HD4850's (Crossfired at the time), which had an issue where the screen would go blank, the fan would rev up to full speed and lock up my computer. They said they ran extensive testing on my card and could not replicate the problem, but they sent out a replacement anyway just to be sure. The replacement has been working fine ever since.

The turn around time took a little over 2 weeks for them to send back a replacement to my door. Similarly I did a few RMA's with Corsair and Gigabyte not long after, where the facilities are all right around the same area in CA, and the turn around times were quicker (with Corsair) or about the same time (with Gigabyte). However, Corsair and Gigabyte do not have an online ticketing system like XFX where you can view each tech's notes on the case so it's harder to keep track of any updates. Hence, why I stated it's a love/hate relationship.

Overall, I think you are in good hands, and if things ever need to be escalated, they are friendly and responsive on the phone.
     
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post #28 of 43
i had a 9600gt that was over heating to like 102c and bsod my computer and it was within the beginning of the 2nd year i had my newegg invoice i sent it to them via email at their request and they told me that wasnt good enough i needed a receipt :@ it clearly showed I had payed for it.

im never gonna buy another of their products double lifetime warranty my ***



my bad it was galaxy tech not xfx
Edited by dark14 - 3/20/11 at 10:28am
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post #29 of 43
Very good RMA process. Returned my 5850 and they had me a replacement within the week, so overall a good experience.
post #30 of 43
Quote:
Originally Posted by darkphate View Post
i had a 9600gt that was over heating to like 102c and bsod my computer and it was within the beginning of the 2nd year i had my newegg invoice i sent it to them via email at their request and they told me that wasnt good enough i needed a receipt :@ it clearly showed I had payed for it.

im never gonna buy another of their products double lifetime warranty my ***
Did you register with their site within the first 30 days to get the Lifetime warranty?
     
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