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Your experience with XFX RMA. - Page 5

Poll Results: What is your experience with XFX RMA?

 
  • 67% (33)
    Positive experience
  • 32% (16)
    Negative experience
49 Total Votes  
post #41 of 43
Quote:
Originally Posted by kiwiasian View Post
Wat.
So sending in my 5850 requires me to pay XFX $100 to get a 5850 in return.
No no no!

Shorty's friend, and the OP of the thread I'm referring to both sent in Nvidia GTX 200 series cards. XFX ran out of Nvidia GPU replacements and wanted to substitute a lesser AMD card as an equivalent replacement. Of course both of them refused to take an obvious slap in the face, so XFX offered them the option to "upgrade" to an HD5850 as a replacement for $100 - even though it's not really that big of an upgrade.

In your case, if you were to RMA your card today, assuming they have stock of the HD5850, you would be getting back an exact replacement. If they do not have any in stock, they will offer you the next step up or similar available card, but it highly depends on their inventory at the time of the RMA and up to their discretion to authorize any other substitute replacement.
     
CPUGraphicsRAMHard Drive
Intel Core i5 4258U 2.4 GHz Intel Iris HD 5100 8GB Samsung 256GB SSD 
OS
OSX 10.9 Mavericks 
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CPUGraphicsRAMHard Drive
Intel Core i5 4258U 2.4 GHz Intel Iris HD 5100 8GB Samsung 256GB SSD 
OS
OSX 10.9 Mavericks 
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post #42 of 43
Quote:
Originally Posted by DorkSterr View Post
Hey guys I have a problem. I've wanted to rma my XFX 4870X2 for a year or two now and have stalled. I've probably created 4-5 tickets and let the XFX rep hang. I did this because my XFX is pretty beat up, some of the screws are warn out, a small piece of the back plate broke off when trying to install an aftermarket cooler.

My question is will XFX even look at the card? Or will they just send it right back to me when they see the warn out screws and broken back plate.
XFX is aftermarket cooler friendly. I'm sure if you honestly explain the damage.. they will understand.

Quote:
Originally Posted by kiwiasian View Post
Wat.
So sending in my 5850 requires me to pay XFX $100 to get a 5850 in return.
When I RMA'd my XFX 9800GT, my only expense, $20, was shipping it to XFX. Shipping overseas or by air will obviously cost more.
post #43 of 43
I contacted XFX about a failure on my 5770 cooler assembly and they requested either RMA or send me replacement cooler. I chose replacement cooler and got it in 5 days. No issues for me what so ever.
     
CPUMotherboardGraphicsRAM
Intel I7 860  Asus P7P55D-E Pro MSI ATI 6990 8gb G.Skill 1600 DDR3 (4x2Gb) 
RAMHard DriveHard DriveOptical Drive
G. Skill 1600 DDR3 OCZ Agility 2 120Gb  Seagate SATA Barracuda 160GB TSH663B DVD burner 
CoolingCoolingCoolingCooling
EK Supreme HF XSPC RC360 XSPC DDC Reservoir EK-FC6990 - EN (Nickel) 
OSMonitorKeyboardPower
Windows 10 64bit Pro Gateway FHX2300 Microsoft Wireless Multimedia V2 PC Power & Cooling Silencer 750 Quad 
CaseMouseAudio
Cooler Master HAF 932 Microsoft Wireless Optical Creative 5.1 
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CPUMotherboardGraphicsRAM
Intel I7 860  Asus P7P55D-E Pro MSI ATI 6990 8gb G.Skill 1600 DDR3 (4x2Gb) 
RAMHard DriveHard DriveOptical Drive
G. Skill 1600 DDR3 OCZ Agility 2 120Gb  Seagate SATA Barracuda 160GB TSH663B DVD burner 
CoolingCoolingCoolingCooling
EK Supreme HF XSPC RC360 XSPC DDC Reservoir EK-FC6990 - EN (Nickel) 
OSMonitorKeyboardPower
Windows 10 64bit Pro Gateway FHX2300 Microsoft Wireless Multimedia V2 PC Power & Cooling Silencer 750 Quad 
CaseMouseAudio
Cooler Master HAF 932 Microsoft Wireless Optical Creative 5.1 
  hide details  
Reply
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