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Verizon Family Protection?

post #1 of 10
Thread Starter 
So, I'm trying to help a buddy with his computer. Here's the story:

Its a 2 year old laptop, with Verizon Family Protection installed. They cancelled with Verizon and switched over to Comcast for internet. Now, he doesn't remember the password for the verizon administrator account (not administrator on the computer itself, just for the software), and the only way they'll give him the password is to his e-mail (which no longer exists because of Comcast as well).

Is there any way to remove the McAfee Verizon Family Protection software without an administrator password? In order to do uninstall via Add/Remove programs you need an uninstall code which is only accessible through their own software, and I can't just delete the folder because the program is active and running even during Safe Mode start ups (saying file can't be removed due to it being in use).

Screw family protection, Verizon's software is malicious. They're even worse because they won't help the ex-customer because they're no longer customers of Verizon.

This is on Vista SP2 32bit. Thank you in advance!
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post #2 of 10
I hate to say this, but your friend made his own bed, by not removing the software before he gave Verizon the middle finger.

You have exactly two options at this point:

1. System Restore to a point before the software was installed, or:
2. Format and reinstall Windows.
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post #3 of 10
boot to a live disc of ubunto, knoppix, etc. and delete the program files. Should be easy enough.

You can even use UBCD4Windown to open the registry hives and remove any of the verizion entries.

All gone and none of it done through windows.... biggrin.gif
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post #4 of 10
Thread Starter 
Quote:
Originally Posted by hokeyplyr48;12801148 
boot to a live disc of ubunto, knoppix, etc. and delete the program files. Should be easy enough.

You can even use UBCD4Windown to open the registry hives and remove any of the verizion entries.

All gone and none of it done through windows.... biggrin.gif

I have absolutely zero knowledge of linux, so not sure if that'll work.

As to the prior entry - it seems more and more your solution is right... I've found a few sites that offer an uninstall tool, but its a program called "PerfectUninstaller" which A. I've never heard of and B. Costs money. biggrin.gif
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post #5 of 10
I'd make a live cd of some sort, and delete the files, or phone Verizon.
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post #6 of 10
Couldn't you use the msconfig 'startup' tab to disable the .exe file for the anti virus?

Try this.
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post #7 of 10
Thread Starter 
It doesn't appear in MSConfig, I had tried that already too. This program hardwires itself into EVERYTHING.

Here's what I did to somewhat remove it. I got a copy of Perfect Uninstaller, I did the force Uninstall (which doesn't use the Installshield version of an installer to remove it, therefore needing no verification numbers or uninstall codes). Upon removal, I used a reg cleaner to remove any references tying with Verizon and McAfee.

Final result was that IE is completely borked. You open up Internet Explorer and the splash page says that its disabled due to Verizon Family Protection. However, it removed all ties with Google Chrome, so now Google Chrome will be his main browser. I changed over all file associations, deleted his Internet Explorer icon from the desktop, and relabeled his Google Chrome icon to INTERNET to avoid any confusion. Kind of a ghetto fix, and not really the way I intended it, but before he had no connectivity due to Verizon Family Protection, now he's good atleast on a limited scale.

I recommended to him to call HP, and tell them the serial number for Windows Vista rubbed off on the sticker on the bottom of the laptop, and then they'd atleast comfirm some serial numbers and purchaser information and then be able to give him his valid Vista serial again. Then I could do a fresh install, but in the meantime the kids can do their homework without being bombarded with popups.

Thanks for all the help all and I'll be plussing the posts!
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post #8 of 10
Hey if you're still interested in the solution I posted lemme know!

Basically you could download a UBCD4Windows disc here: http://www.ubcd4win.com/downloads.htm

And this basically boots into a windows XP environment which is completely separate and standalone from your existing installation.

It will then allow you to manipulate the host OS. So for example, you could open the drive and delete the program files relating to the Verizon access manager. If this doesn't solve the problem (which it should since thats all the files), then you could boot back into the UBCD4Win and open the "remote registry editor" which will open up the registry hives (basically where the registry is stored) and you can modify and delete any of the verizon entries which will completely remove it.

Lemme know if you have any questions. But I can practically guarantee this will remove it.
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post #9 of 10
Thread Starter 
Quote:
Originally Posted by hokeyplyr48;12811877 
Hey if you're still interested in the solution I posted lemme know!

Basically you could download a UBCD4Windows disc here: http://www.ubcd4win.com/downloads.htm

And this basically boots into a windows XP environment which is completely separate and standalone from your existing installation.

It will then allow you to manipulate the host OS. So for example, you could open the drive and delete the program files relating to the Verizon access manager. If this doesn't solve the problem (which it should since thats all the files), then you could boot back into the UBCD4Win and open the "remote registry editor" which will open up the registry hives (basically where the registry is stored) and you can modify and delete any of the verizon entries which will completely remove it.

Lemme know if you have any questions. But I can practically guarantee this will remove it.

That actually sounds incredibly awesome, and I think I'm going to burn a disc of that to keep on hand for any sort of hotfix I might need, but my buddy was 100% satisfied with Google Chrome until he can get hold of his Vista Serial number from HP. The computer is absolutely water logged with viruses and malware as well so it really needs the fresh install. His kids install everything under the sun. Mywebsearch is the homepage and when you change it, it auto changes it back. You can't uninstall any software through the add/remove programs because the installwizard freezes, or it completes but then returns to the window without actually removing the installed software.

I install Avira but his Norton (which won't uninstall) says its a virus, and Norton, even though there's internet connectivity, won't update to remove any viruses. I go to install Malware Bytes, and Norton tells me thats a virus too. lol

TL;DR - this thing is FUBAR. It needs a reformat.
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Beast of Burden
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Cool story, bro!
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post #10 of 10
Try running combofix ...
    
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