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Love you too EVGA.

post #1 of 13
Thread Starter 
So ive been having issues with GTX280's (Note the s) Since last november. Long story short ive had 3 RMA 280's from EVGA over the months, all of which had problems (first one not so much).

My first card lasted a little over 2 years before developing the infamous PSoD (Pink Screen of Death). I put in for RMA and explain the issue. In the coming tickets i am essentially told its not the card and i need to test my PSU. After explaining its not my PSU and that ive tried 2 different units and still have the problem i get to ship my card back. 4 WEEKS later (EVGA had my old card by the end of week 1) i get the repalcement, im excited, I install it and fire up my rig. I get my drivers set up again and fire up some games, the card runs great till i go to bed 3 hours later.

Next day i start up my rig. PSoD, didnt even boot windows. I spend the next 2 hours trying to get the card to boot, no go, pink screens every time. Put in for a new RMA explaining the same issue, inside of 12 hours i had bought an advanced RMA and had a new card on the way with a paid return label for the current bad card. 2 days later i get the newest RMA (another 280) and install it. it boots!

now i fire up some ut2004. As im playing i notice something. my OSD is saying the card is running 77c under 16% GPU load . I immediately quit and try other games, crysis and EVE Online shoot my GPU temp to 105c quite quickly. note the card is running completely stock clocks at 100% fanspeed. I fire up OCCT, this is the result -



Look at that curve. card runs fine for a time then, its as if the heat output quadruples. I contact EVGA and they give me the usualy heat troubleshooting tips, clean dust etc. I explain none of that helps and my case is clean, and even with a floor fan in the door it still overheats. new RMA is authorized just as real life slaps me in the face and i have to put all of this on the backburner until last month.

About a week ago i call EVGA to check if the last open RMA has timed out yet, and it hasnt. I then inquire about a cross-ship and am told its not possible, i ask if theres anything they can do to help me out because my computer has essentially been down since late last year. Im informed id need to purchase ANOTHER advanced RMA (this would total 80usd between both if i purchase it this time). I didnt like that idea, the 80 between the first EAR and this one is almost half of what i could get a faster, newer GPU for Or a really good aftermarket cooler. Kinda my fault its been down for so long but what can you do especially since i was and still am fighting tooth and nail to not lose the roof over my head. I decide to let the RMA lapse, theyve sent me 2 bad cards thus far and i at least can USE my computer now. probably not the smartest idea but im out of other ideas now.

TODAY! I performed surgery, removed the heatsink and reseated with some as5 (all i have on hand). But i saw some issues when i removed the heatsink.

The back plate screws are stripped

2 thermal pads are basically missing, theyre so decayed. VRM PADS *** EVGA?! Im lucky this thing hasnt exploded

There was so much thermal grease on the GPU itself where it had been pressed out around the IHS nad heatsink it was well over 1mm thick and extended around the GPU another 3mm and was smeared on the PCB. Im actually scared there was so much TIM on this thing, it looks like someone used an ENTIRE syringe of the stuff on the GPU. (id have taken pics but the camera is busted)

This tells me something here. EVGA either employs incompetent techs to inspect returned cards (RMA replacements are refurbs) OR they dont check them at all, they just rebox and ship them out (How my first RMA was essentially DOA). really? Junk pads on possibly the most important part of the board? that much TIM? Striped screws? COME ON

Anyways, heres the result of the reseat -


it idles cooler and takes twice as long to overheat in OCCT, also note the fan was left on auto for this test... But there is certainly something wrong with this card, again we see the sudden uncontrollable spike in temps. Im bascially done with buying EVGA, the new-in-box stuff is great, every nvidia card ive owned has been from them, but its now obvious their replacement equipment is less than optimal to put it mildly. or maybe im wrong but this says otherwise

TLR - EVGA has failed to get me a properly working replacement card, and i needed to vent *cool starry bra*
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post #2 of 13
Quote:
Originally Posted by [FDG]Explosion View Post
So ive been having issues with GTX280's (Note the s) Since last november. Long story short ive had 3 RMA 280's from EVGA over the months, all of which had problems (first one not so much).

My first card lasted a little over 2 years before developing the infamous PSoD (Pink Screen of Death). I put in for RMA and explain the issue. In the coming tickets i am essentially told its not the card and i need to test my PSU. After explaining its not my PSU and that ive tried 2 different units and still have the problem i get to ship my card back. 4 WEEKS later (EVGA had my old card by the end of week 1) i get the repalcement, im excited, I install it and fire up my rig. I get my drivers set up again and fire up some games, the card runs great till i go to bed 3 hours later.

Next day i start up my rig. PSoD, didnt even boot windows. I spend the next 2 hours trying to get the card to boot, no go, pink screens every time. Put in for a new RMA explaining the same issue, inside of 12 hours i had bought an advanced RMA and had a new card on the way with a paid return label for the current bad card. 2 days later i get the newest RMA (another 280) and install it. it boots!

now i fire up some ut2004. As im playing i notice something. my OSD is saying the card is running 77c under 16% GPU load . I immediately quit and try other games, crysis and EVE Online shoot my GPU temp to 105c quite quickly. note the card is running completely stock clocks at 100% fanspeed. I fire up OCCT, this is the result -



Look at that curve. card runs fine for a time then, its as if the heat output quadruples. I contact EVGA and they give me the usualy heat troubleshooting tips, clean dust etc. I explain none of that helps and my case is clean, and even with a floor fan in the door it still overheats. new RMA is authorized just as real life slaps me in the face and i have to put all of this on the backburner until last month.

About a week ago i call EVGA to check if the last open RMA has timed out yet, and it hasnt. I then inquire about a cross-ship and am told its not possible, i ask if theres anything they can do to help me out because my computer has essentially been down since late last year. Im informed id need to purchase ANOTHER advanced RMA (this would total 80usd between both if i purchase it this time). I didnt like that idea, the 80 between the first EAR and this one is almost half of what i could get a faster, newer GPU for Or a really good aftermarket cooler. Kinda my fault its been down for so long but what can you do especially since i was and still am fighting tooth and nail to not lose the roof over my head. I decide to let the RMA lapse, theyve sent me 2 bad cards thus far and i at least can USE my computer now. probably not the smartest idea but im out of other ideas now.

TODAY! I performed surgery, removed the heatsink and reseated with some as5 (all i have on hand). But i saw some issues when i removed the heatsink.

The back plate screws are stripped

2 thermal pads are basically missing, theyre so decayed. VRM PADS *** EVGA?! Im lucky this thing hasnt exploded

There was so much thermal grease on the GPU itself where it had been pressed out around the IHS nad heatsink it was well over 1mm thick and extended around the GPU another 3mm and was smeared on the PCB. Im actually scared there was so much TIM on this thing, it looks like someone used an ENTIRE syringe of the stuff on the GPU. (id have taken pics but the camera is busted)

This tells me something here. EVGA either employs incompetent techs to inspect returned cards (RMA replacements are refurbs) OR they dont check them at all, they just rebox and ship them out (How my first RMA was essentially DOA). really? Junk pads on possibly the most important part of the board? that much TIM? Striped screws? COME ON

Anyways, heres the result of the reseat -


it idles cooler and takes twice as long to overheat in OCCT, also note the fan was left on auto for this test... But there is certainly something wrong with this card, again we see the sudden uncontrollable spike in temps. Im bascially done with buying EVGA, the new-in-box stuff is great, every nvidia card ive owned has been from them, but its now obvious their replacement equipment is less than optimal to put it mildly. or maybe im wrong but this says otherwise

TLR - EVGA has failed to get me a properly working replacement card, and i needed to vent *cool starry bra*

I say time to get a new card bro (different brand). I am sorry you have had so much problems with EVGA. My motherboard works well but I better get a good working motherboard for what I paid for it lol....
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post #3 of 13
Quote:
Originally Posted by i7Stealth1366 View Post
I say time to get a new card bro (different brand). I am sorry you have had so much problems with EVGA. My motherboard works well but I better get a good working motherboard for what I paid for it lol....
And you quoted all of that for 2 sentences. *facepalm.
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post #4 of 13
Yea, I hate to say it, but Refurb/Open-Box video cards are the WORST. You're almost guaranteed to get complete junk.

I am amazed that that 280 actually maintains FPS until just north of 100C, at which point that thing in unstable artifact central i bet.

Thats the most bogus heat curve I have ever seen and its either a legit component issue where the card is just broken and is not regulating either cooling or voltage properly, or the heatsink is so badly attached/messed up somewhere that its dissipating heat until whatever metal is actually touching the core is saturated, at which point its got nowhere else to dump the heat and temps skyrocket. If the latter were the case, chances are it would heat up FAR quicker if you ran the test immediately after.

I hope you get your hands on something new. I would call them up and force a 460 or something out of them. This is getting ridiculous it sounds like. Don't stop until you get a supervisor/manager. If they blow you off, start emailing the contacts on the evga site. They don't like bad publicity on websites like this if you catch my drift


Quote:
Originally Posted by i7Stealth1366 View Post
I say time to get a new card bro (different brand). I am sorry you have had so much problems with EVGA. My motherboard works well but I better get a good working motherboard for what I paid for it lol....
i bet you quote build logs too =)
Edited by rmp459 - 3/21/11 at 1:43pm
    
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post #5 of 13
Quote:
Originally Posted by DraganUS View Post
And you quoted all of that for 2 sentences. *facepalm.
lol you didnt even have anything on topic to say. Take a seat
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post #6 of 13
So far EVGA is looking good for me. I just RMA's my card and I looking to get my $$$ back. Then I will either buy the reference GTX 570 or the ASUS DirectCU II GTX 570. WHat do you think?
post #7 of 13
I have never had an issue with EVGA. I use their stuff all the time cause I have never had issues with their boards or cards. I have only ever had to RMA a 750i board though. Im sure since the cards are old they just dont have that many on hand to send out.
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post #8 of 13
Thread Starter 
the card actually doesnt artifact at 105 surprisingly, its stable and will hold 105 till i stop it. If it gets hotter than 109 it artifacts but at that point it doesnt matter because the card shuts itself off within seconds.

sadly i would have bought a new GPU by now if i could afford one that would be a worth replacement, as of now my budget for one would be 37usd LOL
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post #9 of 13
I laughed at PSoD.
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post #10 of 13
Thread Starter 
Quote:
Originally Posted by HybridCore View Post
I laughed at PSoD.
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