Originally Posted by Bricked
Wow thanks for the great response guys! I'm running malwarebytes right now and it hasn't found anything, but I'll be doing the fresh install and password change on everything important just to be safe. My wireless network is secured. I do use my debit card at the pump a lot... that might be the problem I'm running into here. I'll be making sure to pay inside only from now on.
EDIT: And I'd love to find out who is doing this, but EA was completely unwilling to release their IP to me and didn't even give me the email address that they used on the account. If they used MY money to make the transaction, I think I have a right to know who THEY are...
When you s ay your wireless network is secure, what encyrption are you using. If you are only using WEP you might as well be using nothing. Make sure you are using WPA2 to secure your network.
I would also do a reformat as your credit card info is being leaked somewhere. I wouldn't take a chance and trust any cleaner to be 100% sure that you got everything as all your replacement cards are being used.
You should also start using an antivirus program. Your are a prime example of why "I am not an idiot and only use best practices to surf the internet" doesn't work. You have no way to prove that your system is free from any sort of virus/malware. There are plenty of free antivirus programs out there that do a very good job of proactive protection w/ minimal system resource usage. AV programs such as Avira, Microsoft Security Essentials, and Avast! are free and have a very good reputation for detecting/blocking viruses and dont bog down a system.
You arent every going to be 100% safe from people that want to perform identity theft as you have to rely on stores to maintain PCI Compliancy and Secure their customers information. However the best thing to do is control whatever you can, online purchases/personal computer security/not giving out info etc and you will remain safer than most. I do a lot of online purchasing as well as use my debit card to pay for stuff around town. I have yet to get any identity theft (knock on wood).
Also yes it would be nice to know who was doing the charging on your card. However as a company, releasing customer information to someone that just says "hey this is not an authorized charge" doesn't fly. People can lie to try to get that information to do harm/stalk/find people for the wrong reasons and a company doesn't want to be responsible for it. You are just SOL when it comes to trying to get information like that from someone.