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Crysis 2 "serial number already in use" help!! - Page 3

post #21 of 25
Quote:
Originally Posted by RushMore1205;12835586 
k thank you please let us know

Simon: Hi, my name is Simon. How may I help you?

houltonwyman@aol.com: hi. i bought crysis 2 yesterday and registered it on ea download manager and it activated and downloaded fine but when i try to join a multiplayer game it says "serial code currently in use"

Simon: Okay.


Simon: Please provide me the code.


Philhalo66: ok just a second

Philhalo66: XXXX-XXXX-XXXX-XXXX-XXXX

Simon: Thank you for providing me the information. Please stay online while I look into your issue.

Philhalo66: OKAY

Simon: Please use this link http://www.ea.com/crysis-2#

Philhalo66: okay all done

Simon: Have you ever used the keys to register this game?

Philhalo66: only on ea download manager

Simon: Okay.


Simon: Do you have the disc of this game?

Philhalo66: no just digital copy from ea download manager

Simon: Okay.

Simon: Please provide me your email address which you used to log in to your EADM.

Philhalo66: Philhalo66

Simon: Okay.

Simon: Had you pre-order this game or just a normal one/

Simon: ?


Philhalo66: i bought the key like 2 months before the release date

Philhalo66: so i think its a pre-order

Simon: Okay.

Simon: Please use this code XXXXXXXXXX


Philhalo66: in ea download manager?

Simon: No.

Philhalo66: oh in game?

Simon: Yes.

Philhalo66]: okay i can do that right now if you want

Simon: Yes please.

Philhalo66]: okay

Philhalo66]: caps or lower case?

Simon: Just as it is written.

Philhalo66: okay

Philhalo66: it says it is in the wrong format

Simon: then please use it without caps.

Philhalo66: it says last 4 digits are missing

Simon: Okay.

Simon: Please wait
.

Philhalo66: okay

Simon: Please use this key XXXXXXXXXXXXXXXXXX

Philhalo66]: okay

Philhalo66: okay it took it but i will check mp it always gives me error when joining
Philhalo66
Simon: Okay.

Simon: Is there anything else I can help you with today?


Philhalo66: nope that was all i needed

Philhalo66: thank you for the help

Simon: It was my pleasure to assist you today. I would appreciate if you could take out some time to fill our customer service survey that you would receive in your email within next 24 hours.

Simon: Thank you for your participation. Have a wonderful day.

For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.


Philhalo66: okay will do
Edited by philhalo66 - 3/23/11 at 2:12am
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Tha Beast!
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post #22 of 25
See below. smile.gif
Edited by AtomicFrost - 3/23/11 at 2:13am
ColdCut
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post #23 of 25
Quote:
Originally Posted by AtomicFrost;12835771 
Glad to see that you got it working! However, you might want to eleminate your email address from the post. wink.gif

eh i never use that email anyway only for ea support but il replace it with my ocn name
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post #24 of 25
Quote:
Originally Posted by philhalo66;12835779 
eh i never use that email anyway only for ea support but il replace it with my ocn name

smile.gif That's cool. I'll edit my previous post.
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Antec Kuhler H2O 620 Windows 8.1 LG 21:9 Ultrawide 34" 3440x1440 Filco 114 key (Blue Cherry) / HHKB Pro 2 
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post #25 of 25
If anyone is still having issues with this, they have some instructions at mycrysis.com to fix it. I'm about to give it a try. Hopefully the multiplayer isn't as lame as the campaign seems to be.
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