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post #11 of 18
Quote:
Originally Posted by the_beast View Post
You missed 'what exactly will this server be doing anyway?' off the question list.

As Duckie mentioned, without LOTS more detail nobody can give any recommendations. 'Ideal' server hardware ranges from a lowly Athlon II X2 all the way up to 48-core Opteron beasts - and without more detail it's impossible to say which is appropriate here.
We know what it will be doing for the most part (call center handling), thus I asked more pointed questions.

I manage a call center server right now, and those are the big questions that need to be answered, since the hardware is a distant last item to worry about.
    
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post #12 of 18
Quote:
Originally Posted by trueg50 View Post
We know what it will be doing for the most part (call center handling), thus I asked more pointed questions.

I manage a call center server right now, and those are the big questions that need to be answered, since the hardware is a distant last item to worry about.
Unless I've missed it in another post, he hasn't actually stated that this server will be handling voice calls at all. His hardware list doesn't indicate anything that could interface with a PABX or POTS system. His OP said it was for a call centre - which may well already have infrastructure to handle the calls. This hardware could be to handle the DB the operators use to log the calls, their emails, or act as a simple file server, DNS, AD, website host, etc...
post #13 of 18
Thread Starter 
As far as i know it's going to be VOIP , he wants to have an interactive menu of some sorts, also he is going to have operators on the line answering calls etc. (Didn't mention anything about recording)
The guys who offered him the software sent a list of recommended specs for a server , and said that they can build him one. So I upped the specs a bit ,and still managed to reduce the cost by ~40% .
And what about Debian?

P.S. Sorry about the wrong section I forgot about this section.
Edited by Akisame - 3/25/11 at 2:27pm
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post #14 of 18
Quote:
Originally Posted by Akisame View Post
As far as i know it's going to be VOIP , he wants to have an interactive menu of some sorts, also he is going to have operators on the line answering calls etc. (Didn't mention anything about recording)
The guys who offered him the software sent a list of recommended specs for a server , and said that they can build him one. So I upped the specs a bit ,and still managed to reduce the cost by ~40% .
And what about Debian?
I am confused.... you need to better describe the purpose of this server.

Is this a VOIP server where it just routes calls? If so, why "interactive menu"? Or is this a VM server for the operators?


What was the recommended specs? Was there any special networking hardware?
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post #15 of 18
Thread Starter 
Quote:
Originally Posted by DuckieHo View Post
I am confused.... you need to better describe the purpose of this server.

Is this a VOIP server where it just routes calls? If so, why "interactive menu"? Or is this a VM server for the operators?


What was the recommended specs? Was there any special networking hardware?
Well as I understand it , when someone calls of on the numbers connected to the server via VOIP they will activate the menu , and one of the choices will be to contact an operator(so VM for them is involved). There will be separate numbers for every company , different menus as well . It's more of a service/support for companies. I honestly don't care what he does with the server , as long as he pays me for the work and is happy with the result.
Well as far as network equipment goes , he asked for a 8port switch , and that's about it. Also the guys that offered him the server listed 2x250 gb WD caviar blue , phenom ii x6 1090t(for 370$) , 2x2 corsair dominators dd3 1600(for 160$) , well you get the picture
Edited by Akisame - 3/25/11 at 5:22pm
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post #16 of 18
Quote:
Originally Posted by Akisame View Post
Well as I understand it , when someone calls of on the numbers connected to the server via VOIP they will activate the menu , and one of the choices will be to contact an operator(so VM for them is involved). There will be separate numbers for every company , different menus as well . It's more of a service/support for companies. I honestly don't care what he does with the server , as long as he pays me for the work and is happy with the result.
Well as far as network equipment goes , he asked for a 8port switch , and that's about it. Also the guys that offered him the server listed 2x250 gb WD caviar blue , phenom ii x6 1090t(for 370$) , 2x2 corsair dominators dd3 1600(for 160$) , well you get the picture
That is a bit odd, those are all desktop components, not at all enterprise grade stuff. If they are not in touch with what enterprise hardware actually is, I highly doubt they are in touch with the needs and difficulties of enterprise network architecture or software.

Your friend should find out if they plan to run straight VOIP and what the network requirements are for the system. He does not want to end up with a franken-VOIP system that uses 24 incoming phone lines and converts it to internal VOIP; I have seen that and it is not at all pretty or effective.
    
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post #17 of 18
Quote:
Originally Posted by Akisame View Post
I honestly don't care what he does with the server , as long as he pays me for the work and is happy with the result.
If you want to get him what he needs, then you really do need to know what he is trying to do. In detail.
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post #18 of 18
Quote:
Originally Posted by error10 View Post
If you want to get him what he needs, then you really do need to know what he is trying to do. In detail.
Because if you don't he'll be coming after YOU for a proper solution if what you put together doesn't work...
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