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how does one Get a Replacement XSPC reservoir pump

post #1 of 8
Thread Starter 
This XSPC RX 360 reservoir pump is just annoying all i hear is the impeller motor sound. Man it was so smooth when i 1st turned it on last night.

i need to get another one i cant stand sound like this
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post #2 of 8
What vendor did you buy it from? I would recommend contacting the vendor and saying that the product is defective. They will most likely offer you an rma replacement. Hopefully the new one will be quieter.

Before you rma the unit however, make sure that your watercooling system has been completely bled of air. If there are air bubbles in the loop, it will lead to a noisy system. There is a very strong possibility that this is your problem.Also realize that this combo system is not the most quiet system on the planet, and might be significantly louder than other watercooling loops. Hope this helps.
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post #3 of 8
Thread Starter 
i got it from Jab tech but the customer service is HORRIBLE. i have sent them 2 email i have yet to receive anything back from them.
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post #4 of 8
Quote:
Originally Posted by omnius19 View Post
Before you rma the unit however, make sure that your watercooling system has been completely bled of air. If there are air bubbles in the loop, it will lead to a noisy system. There is a very strong possibility that this is your problem.

this.
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post #5 of 8
Quote:
Originally Posted by joe2004 View Post
i got it from Jab tech but the customer service is HORRIBLE. i have sent them 2 email i have yet to receive anything back from them.
Did you fill out the customer form on their support page?
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post #6 of 8
Thread Starter 
im sure there is no air as i have turned the unit in every possible direction you can think of
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post #7 of 8
Use two drops of blue Dawn dish detergent, shake the case around off and on for several hours, and chill out over the next seven days. I had the same problem with a noisy pump, and after taking the above steps, the pump is completely silent. Even putting my ear directly on the reservoir does not allow me to hear any sound coming from the pump.
post #8 of 8
When I had my pumpin my XSPC bay res die on me XSPC handled it directly - I provided the purchase/invoice information and they promptly emailed me an RMA - I had the new replacement back to me in under a week!
    
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