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BSOD while in windows

post #1 of 3
Thread Starter 
My girlfriend's uncle is having a problem with his laptop where it would blue screen at random times while he is in Windows.
Here's what shows up in the dialog after he boots into windows after it blue screens.
Code:
Problem signature:
  Problem Event Name:BlueScreen
  OS Version:6.1.7600.2.0.0.256.1
  Locale ID:4105

Additional information about the problem:
  BCCode:a
  BCP1:0000000000000000
  BCP2:0000000000000002
  BCP3:0000000000000001
  BCP4:FFFFF80002A72D48
  OS Version:6_1_7600
  Service Pack:0_0
  Product:256_1

Files that help describe the problem:
  C:\\Windows\\Minidump\\032611-45021-01.dmp
  C:\\Users\\Gateway\\AppData\\Local\\Temp\\WER-71869-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\\Windows\\system32\\en-US\\erofflps.txt
Here's a rar with the dmp files
http://www.mediafire.com/?rfkdgyncdhhoc7g

If this isn't in the right section i'm sorry.
post #2 of 3
Back up all data immedietly if it isnt already backed up.


Then reinstall the operating system.

If it continues to BSOD you could be experiencing hard ware failure in which case you should still back up ASAP

Remember dont forget to back up.
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Full Of Stuff
(15 items)
 
The nEEEtBook
(13 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II 1100t X6 MSI 990XA-GD55 GTX 465 SLI Mushkin Ridge Back 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 3 Seagate 7200.12 Sony 18X DVD-ROM 48X CD-ROM SATA DVD-ROM Drive Scythe MUGEN-2 SCMG-2000 
OSMonitorKeyboardPower
Windows 7 Ultimate Planar SA2311W 3D Monitor Microsoft Keyboard PC Performance & Cooling Silencer 750W 
CaseMouseAudio
Cooler Master HAF 912 [Window Mod] OCZ BEHEMOTH Laser Mouse Realtek 5.1 Onboard 
CPUMotherboardGraphicsRAM
Intel Atom N270 AsusTek 1005HA Mobile Intel 945 Express 1GB DDR2 
Hard DriveOSMonitorKeyboard
OCZ Vertex 2 (Upgrade) Windows 7 Starter 10.1" Wide screen LED Lit Display Full Keyboard 
PowerCaseMouse
40W 19V Asus Adapter 1005HA Case Trackpad 
  hide details  
Reply
post #3 of 3
I'm not experienced with dump files, but do you know any of the BSOD error codes she's having?
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