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Really old modem, is it time to move on?

post #1 of 14
Thread Starter 
So I've been using the oldest Surfboard in the history of existence for a very long time. It's a Motorola Surfboard sb4200. I got it when Optimum Online FIRST installed cable internet at my house around 5 years ago (at least).

My mom pays for I believe 5MB/s down and 2MB/s up... Not entirely sure of the exact numbers, but let's just say that's them. I realize you never get the speeds advertised with your ISP, but I don't get anything close either.

The most I get is 1MB>1.5MB/s down. Very rarely I'll get 2.0MB/s... VERY RARELY. My internet goes out frequently. I'd say a few times every month. Not enough to annoy this piss outta me, but enough to be annoying. I've had Optimum replace the line, replace the splitters, and I've even tried directly connecting rather than running through a router. I've always gotten the same speeds.

Optimum Online always says when I call them "You have a really old modem". Now I'm really thinking that this may actually be the source of all of my problems. On the bright side, all I have to do is drive to the nearest walk-in center and they'll replace it with a brand new one free of charge.



What do you guys think?
Edited by pjBSOD - 3/26/11 at 10:07pm
post #2 of 14
It sounds like it could be a modem problem. You can get a newer model surfboard modem for really cheap. You might as well upgrade.
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post #3 of 14
Thread Starter 
Quote:
Originally Posted by omnius19 View Post
It sounds like it could be a modem problem. You can get a newer model surfboard modem for really cheap. You might as well upgrade.
I can actually get it for free, Optimum covers it.
post #4 of 14
is it DOCSIS 2.0? Upgrade to something that uses DOCSIS 3.0 I think the modem you have is one of those old white ones..
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post #5 of 14
Thread Starter 
Quote:
Originally Posted by fg2chase View Post
is it DOCSIS 2.0? Upgrade to something that uses DOCSIS 3.0 I think the modem you have is one of those old white ones..
Yeah. It's this ugly thing:

post #6 of 14
If it is free to upgrade why not? It probably will fix your problems as well.

Also the SB4200 is DOCSIS 1.0 so that might be why your internet is not working at full speed, I don't know what the maximum throughput for DOCSIS 1.0 is though... it's a 1997 standard.
Edited by Darkknight512 - 3/26/11 at 10:18pm
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post #7 of 14
Thread Starter 
Haha, that's true! It's just I haven't had the internet speed I'm paying for in years. So it's kind of hard to think of what it'll be like.
post #8 of 14
IIRC the maximum for the DOCSIS 1.0 specification is somewhere around 35-40 mbps, however devices at the time weren't able to completely take advantage of this.

I'd replace the modem, personally.
I have a surfboard 2100 (a couple models before that one) laying around the house and the max it will do is 4 mbps.
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post #9 of 14
Quote:
Originally Posted by E-Peen View Post
Yeah. It's this ugly thing:


HEY !!!! That's what I'm using for my modem and Comcast is charging me rent on it........

Think I should get a new one too....
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post #10 of 14
The first thing I did before even calling comcast is buy myself a modem. A refurb linksys modem from Newegg for 30 bucks was available that time so I didn't hesitate.

I just don't like the way comcast is doing, charging their customer for a monthly modem fee so I bought one for myself.

If it's free then it's a no brainer, change your modem and you will notice a big difference in your internet speed.
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