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post #1421 of 1832
wanted to get some advice from you folks

let's say you RMA'd a PSU, got the replacement and you can tell it's a different unit than the one you sent in, but it still exhibits the same faulty behavior as the one you sent back
you RMA this one, check the tracking to make sure it was delivered to the right place
10 days goes by without any type of correspondence from Seasonic, so you email them asking for an update, including your RMA#. they ask you for your tracking number (???) so they can look up your RMA
you email back supplying the tracking number you were given by USPS, as well as your name and home address
... no response
two days later, you email again, asking if you could get an update, they ask for the same information so you supply it
two days later, no response again
I called the support number, it goes to a voice mail recording

what should be my next course of action here?
post #1422 of 1832
Seasonic X850
post #1423 of 1832
Quote:
Originally Posted by Q5Grafx View Post

got a question. im seeing voltage drop in my 1250x after about 6 months of use the 5v rail has dropped to 4.95 and the 12v rail has dropped to 11.94. the 3.3v rail is still at 3.312 but now that im running 3x 780s im worried about undercurrent issues if these continue to drop. at what point do i request an rma.

thanks,
Q5Grafx
how do you know the volts are dropping.

rule #1 DO NOT TRUST SOFTWARE SENSORS
#2 use a DMM
Quote:
Originally Posted by joesaiditstrue View Post

wanted to get some advice from you folks

let's say you RMA'd a PSU, got the replacement and you can tell it's a different unit than the one you sent in, but it still exhibits the same faulty behavior as the one you sent back
you RMA this one, check the tracking to make sure it was delivered to the right place
10 days goes by without any type of correspondence from Seasonic, so you email them asking for an update, including your RMA#. they ask you for your tracking number (???) so they can look up your RMA
you email back supplying the tracking number you were given by USPS, as well as your name and home address
... no response
two days later, you email again, asking if you could get an update, they ask for the same information so you supply it
two days later, no response again
I called the support number, it goes to a voice mail recording

what should be my next course of action here?

you getta wait
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post #1424 of 1832



Greetings OC folk,

Or should that be OCD? You guys are awesome and I’ve read all 143 pages and 1423 posts in this Seasonic Gold forum. And I myself am now a member of the Seasonic X Gold club and here’s a pic of my just-out-of-the-box Seasonic X1250 Gold to prove it. No, it didn’t come with the Fluke and the Dr. Power, but it probably should. Read on and I’ll explain.

I bought this power supply last summer when I was about to begin a new build after reading JonnyGuru’s review. I got busy with other stuff and the build got delayed and I never even opened the Seasonic box. Dumb I know, but I figured I’d use it sooner or later. And besides, it’s a power supply? What could go wrong?

So later came this week. My faithful LGA 775 gaming rig developed some problems and I decided to get out the Seasonic and test it, prior to ordering the parts and building my new Z87 system.

So I set it up on my desktop and plug it in and paperclip jump it. Nothing. Hmmm. That’s weird.

Bust out my Fluke TS-600 digital multimeter and check the voltages. There are no voltages. Disturbing.

Plug it into the Thermaltake Dr. Power 2. Same result. Nothing.

Now I’m getting pissed. I buy an over-engineered top of the line PSU and I gotta deal with this? Seriously?

So I’m thinking that maybe there’s not enough load. (My most expensive previous power supply was a Thermaltake 650 so maybe I’m out of my class here.)

I install it in my old LGA775 system and it’s dead. Pull it out, pull all the cables, reconnect them very carefully and plug it back into the motherboard, turn it on and off about 20 times and nothing happens.

Get out the Thermaltake Dr. Power 2 and test it. It works! What the hell? Now I’m honestly confused at this point. Reinstall it on the motherboard and lo and behold, old Bessie starts up. And promptly shuts down in about 30 seconds.

Rinse and repeat, at least a dozen times.

Reinstall the old POS Etasis 750 watt power supply on the same motherboard and it purrs like a kitten. Never cuts off.

Bring the fancy Seasonic back over to my bench, put the light on extra-bright, get a strong cup of coffee and paperclip test it again. This time, the fan briefly clicks on. Start testing it with the Fluke and the voltages seem ok but not as close to spec as I’d like. 12 Volt dropping down to 11.7, etc. Just for kicks I put the Etasis on the bench and test it with the Fluke. Every single volt is dead on perfect. No deviation from spec.

So I don’t know what the hell to think about this fancy $250 power supply. I bought it because I’m about to do my first full new build in 7 years and I wanted a solid PSU as the base.

So this is exactly the kind of thing that drives old OCD me bat**** crazy. I start reading up on this PSU and I see tons of 1 star reviews: DOA, quit after a week, blew up (***?). Then I read about the RMA process which sounds truly awful. Some people (including on this board) have RMA’d their PSUs 3 or 4 times. That’s freakin’ insane.

I didn’t realize that buying a Seasonic power supply was an “enthusiast” buy in the same sense that buying a 1974 Triumph Spitfire is. Something to “tinker with” rather something to actually say, use.

Don’t get me wrong guys. I love adventure. I’m always down for scuba diving, rock climbing, jungle expeditions, lost weekends in Bangkok or Rio - you name it and I’m there. But in this particular case, I’m not really looking for adventure, I’m looking for a sweet little power supply that is stable and reliable, that never raises its voice, that makes me cookies when I’m sick and is always there, rain or shine, with 12 volts on the rail and 5 volts on the Molex.

What I don’t want is a power supply that I have to sweet talk and cuddle and buy special teas for; that works when it feels like it, that gets moody and sulky for reasons that make no sense to anyone but then perks up for no reason at all except that maybe it will blow up and burn my house down because it just had one of those days.

If I wanted to spend time with something from Taipei that is sexy, bipolar, exciting, unpredictable and only works in certain positions, I’d get back together with my old girlfriend (miss ya Amy, good times!).

And while I’m on the subject, dudes, what’s up with the sleeving? Is this like a guy’s version of Polyvore, the girl’s imaginary outfit game? ***. If you’re going to buy shoes for a girl, she should at least be alive. Just saying….

Meanwhile, I’m about to order my new Asus Maximus VI mobo and 32 GB of RAM with a heat sink that looks like it belongs on Kid n Play’s head (well Kid’s anyway) and a few more GTX 780s JUST BECAUSE I CAN and I see a post a while back with a screenshot from Kevin Han at Seasonic -I personally have 8 emails from him and is he the only guy that works there by the way or is he just some made up character who dropped in from a David Foster Wallace novel (or maybe Amy’s brother) - saying “our motherboards aren’t compatible with Asus”. Your ultra-luxury insanely priced enthusiasts-only PSUs aren’t compatible with – ASUS? Of course they are not! Of course! For the same reason the pin-out schematics don’t match the pins! It’s a puzzle game!

So this brings us up to right now. I have no idea what to do with this power supply. I’m afraid to put it in a new system and I’m also afraid to RMA it because that seems frankly pointless and like a recipe for days of waiting and many more nights of heartbreak as my Fluke and I try to figure out just what “Amy” wants to make her happy.

I’m not happy about getting burned for $250 on a PSU – in fact, I feel like a rube who just got hustled in a three card monte game in the alley – but I’d rather just junk it and buy a more reliable power supply than risk putting it in a new high-end system.

Guys? Talk to me. What does it mean. What the hell kind of club did I join?

Thanks for listening.

Doc

P.S. Heck of a cable case though.
post #1425 of 1832
i sure hear a bunch of whining, but no logic

most psus are NOT at load voltage..... until there is a load.

wont even get into the idea that hey doa happens.

seasonic has issues like any manufacture. the fact you didnt not test it is no ones fault but your own.

nor that 11.7 is perfectly acceptable.

http://www.formfactors.org/developer%5Cspecs%5CATX12V_PSDG_2_2_public_br2.pdf

page 13, read for yourself.

if you expect to see 12.000v on any 12v rail you are joking with yourself.

hey look one of the most respected psu buff on ocn...
Quote:
Originally Posted by Phaedrus2129 View Post


+12V
Nominal value: 12.00V
Allowed voltage variation: +/-5%, 11.40V - 12.60V
Preferred voltage variation: +/3%, 11.64V - 12.36V

Allowed ripple: <120mV
Preferred ripple: <80mV
Info: The +12V rail is the main power rail in modern computers. Modern computers draw 70%-95% of their power from the +12V rail, and the power available at +12V should make up at least 80% of the total wattage, preferably 90% in enthusiast units.

it is even in the preferred territory
Edited by Mega Man - 2/24/14 at 8:56pm
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post #1426 of 1832
All PSUs have a DOA rate. The failure rate for the SeaSonic-made CoolerMaster V series PSUs is around 0.3%-0.5% in the field.


By the way, Etasis is not necessarily a piece of ****. They're a pretty highly respected server PSU manufacturer. Now, I have seen some crappy PSUs made by them (a 400-something watt half bridge unit) but I'd be inclined to give them the benefit of the doubt.
post #1427 of 1832
Quote:
Originally Posted by Phaedrus2129 View Post

All PSUs have a DOA rate.
By the way, Etasis is not necessarily a piece of ****. They're a pretty highly respected server PSU manufacturer. Now, I have seen some crappy PSUs made by them (a 400-something watt half bridge unit) but I'd be inclined to give them the benefit of the doubt.

I was being sarcastic about the Etasis. It's rock solid after 6 years and it tests closer to spec than the Seasonic.

Also, it will actually power my motherboard, without turning on and off, unlike the Seasonic.
post #1428 of 1832
anybody order the sleeved 24 pin cables from ModDIY? I don't think they test their cables as I had issues with mine. If its true that some of the split wires on seasonic psus are for monitoring purposes and don't actually supply actual voltage, this would explain why the cable gave me issues. The moddiy cable wasn't a 1:1 replica of my official 24pin
post #1429 of 1832
Are the Seasonic good power supplies? which one would u recommend?
post #1430 of 1832
Quote:
Originally Posted by cyberdome View Post

Are the Seasonic good power supplies? which one would u recommend?
seasonic maks some of the best power supplies, but cant really tell you what you need til you tell us what its going to be powering.
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