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AWD-IT are refusing my RMA :( - Page 2

post #11 of 27
Quote:
Originally Posted by tsm106 View Post
Warranties get screwed up outside of the US as the makers force you to go thru your retailer.
import point of entry,i think thats the same everywhere.
In uk we can just take/send it back to the retailer and they have to replace with new any time up to a year....unmodded of course, good buyer protection here.
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post #12 of 27
The retailer you purchased the card from HAS to handle repair or RMA for the first 12 months of the products life. So they either have to replace it or handle the RMA with EVGA.

And that is consumer goods act and is LAW!

They also have to handle shipping as they then sort that out with the Vendor.

Although painting the shroud was a stupid move by you, You sure it's covered by UK warranty as we normally get a much much worse warranty then the states.
Edited by almighty15 - 3/28/11 at 9:15am
post #13 of 27
Thread Starter 
Here is the Conversation I've had with the support guy so far :/
Oldest is at bottom of post.


I am not going to argue with you about this.



You have modified the card, the warranty is void - full stop.



How would you like to pay for the shipping back to you?



----

I’m sorry but you are missing the point, your rules for RMA don’t matter because the evga warranty specifically says removing the heatsink and fitting an aftermarket cooler or waterblock does NOT void the warranty as long as the card is returned with the stock cooler. Also removing the stickers and painting the shroud does NOT void the warranty. Therefore I see no reason why you cannot send it to evga for repairs.



----



You are missing the point, removing the heatsink, fan or shroud for any reason voids the warranty.


There is no way we could return it to our suppliers for a replacement in the state you have returned it, we would get charged a hefty testing/inspection charge for wasting their time.




-----

The heatsink is absolutely fine, and so are temps. The stock shroud was painted as part of paint job I was doing for my pc. Unfortunately the paintjob didn’t go so well so It didn’t look so good. A few weeks after I buying the card I got a zalman VF950 as an aftermarket heatsink. Temps have NEVER gone above 60°C in msi afterburner, and I run afterburner CONSTANTLY during EVERY game I play. I’m sorry but its clear you are simply trying to refuse an rma for no reason at all. . So yes I did refit the cooler, and it HAS made proper contact. Under EVGAs warranty removing the heatsink does NOT void the warranty. If you still refuse to repair the card then the least you could is return it to me for free.


------

Dear Sir,

Thank you for returning the "faulty" card to us.

I have to ask, what have you done to the heatsink? Why have you taken it off the card then refitted it?

It has not been refitted properly and has caused the Graphics processor to overheat, unfortunately due to the fact it is very obvious it has been off and tampered with the manufacturer will not replace it and the warranty is void.

How would you like to pay for the reshipment back to yourself?
    
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post #14 of 27
Their CS guy sounds like a douche, but what he's saying is correct (about returning the card to EVGA). I've worked for a company sending defective merchandise back to the manufacturer for credit. A retailer-manufacturer RMA is different than a consumer-manufacturer RMA. It is for credit (refund) only, not for repairs, and the item must be in the same condition that it was sold.

If AWD-IT tried sending back your modded card to EVGA, it would get rejected and sent back to them. That is why they will not honor your card.
post #15 of 27
Quote:
If a fault appears after that nebulous "reasonable time" has elapsed, don't despair. If it's in the first six months, and it's not because of fair wear and tear, accidental damage or misuse, then the retailer must still repair or replace the item. If he demurs, he has to prove the item wasn't faulty in the first place, or that it couldn't be expected to last that long. Often he'll choose to replace rather than repair it.
If more than six months have gone by, things change. You might still get a repair or replacement, but now you'll have to prove that the item was faulty when you bought it if the retailer disputes your claim.

Where delivery costs are involved, the retailer has to pay them, and repairs must be carried out within a "reasonable" time. If it's impossible to replace or repair the item, you can claim a refund of some, or possibly even all, of the purchase price (depending on how much the item has been used). However, if the fault causes personal harm or damage (a fire, for instance), then it falls under "product liability," which is the manufacturer's responsibility. First, though, go to the retailer; if they're unable tell you who the manufacturer is, then the liability becomes theirs.
Show them this..

Sales of good act...which is LAW...
Edited by almighty15 - 3/28/11 at 9:34am
post #16 of 27
Quote:
Originally Posted by jhaze84 View Post
Their CS guy sounds like a douche, but what he's saying is correct (about returning the card to EVGA). I've worked for a company sending defective merchandise back to the manufacturer for credit. A retailer-manufacturer RMA is different than a consumer-manufacturer RMA. It is for credit (refund) only, not for repairs, and the item must be in the same condition that it was sold.

If AWD-IT tried sending back your modded card to EVGA, it would get rejected and sent back to them. That is why they will not honor your card.
EVGA will not send his card back as he's not broken any of there warranty conditions.
post #17 of 27
Quote:
Originally Posted by almighty15 View Post
EVGA will not send his card back as he's not broken any of there warranty conditions.
If Giac himself sent the card to EVGA then yes, you are right. But if AWD-IT returned it to EVGA, it would be rejected. Retailers are subject to different terms than consumers. EVGA does not grant a "lifetime modder-friendly warranty" to a retailer. They have strict guidelines they must follow to ensure they get proper credit from manufacturers for defective merchandise.

This is why AWD-IT will not take back his card, because they themselves cannot return it to EVGA.
Edited by jhaze84 - 3/28/11 at 9:38am
post #18 of 27
Thread Starter 
Rest of emails, again oldest on the bottom.

------
We don't deal directly with EVGA, we will be returning it to our suppliers who will refuse it at the door, even still we can refuse a return if we believe the customer has damaged the product.


It seems a coincidence that you have had trouble with both cards you have had from us, both have failed long after you have initially received them, it's obvious to me that this has been caused by improper modification on both occasions.



Graphics cards don't just fail after a certain amount of time, they either work or they don't from when you install them. I would suggest that the reason this card has failed is because the heatsink has not been installed correctly and caused it to overheat.


Regards


-------------

Dear Chris,



Please answer my question do you or do you not sent the card to evga when you send it off for repairs?

-----------



Dear Sir,



I am not going to argue with you about this.



You have modified the card, the warranty is void - full stop.



How would you like to pay for the shipping back to you?



Regards,



Chris White
    
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post #19 of 27
Thread Starter 
So I guess my only option is to have it taken back :/
    
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post #20 of 27
Dude you're screwed..

EVGA's EU warranty policy.

Quote:

- Removal and or Defacing of Serial/Part number sticker(s) on ANY EVGA products WILL void ALL warranties.

- The product is returned to EVGA in the original factory configuration and condition. All aftermarket modification must be reversed before sending in the product for replacement.
Have you moved the serial/part stickers for painting? Or painted over them?

A painted shroud is NOT 'Original Factory configuration'

Quote:
This Warranty does not include:

Alterations to the Product;

Damage to the Product caused by inadequate or improper repairs carried out by any person or entity which is not authorized by the manufacturer to perform warranty services on its behalf;

Damage to the Product caused by negligence, accidents, modifications, defective installation or misuse and use of inappropriate spare parts;
Your only option is to pay AWD-IT to ship it back to you, And email EVGA and ask them if there's anything they can do as in my eye's you've completely voided your warranty with EVGA.
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