Originally Posted by Maxxa
Do not ever, ever, ever, ever show doubt. Even if it's the only thing you feel. To be a proper IT guy you have to walk around like everyone else is missing something that only you and a select few techies can be taught. Walk and talk like you have a million dollar bank account and could care less what they think because you are just simply trying to get things working at any cost.
Say things like "I could blah blah blah but then you never know what blah blah blah, so you should just get a new PC and I can help you find one for cheap."
There is a lot of truth to that. Customers feel better when you are confident.
Working sales at Ultimate Electronics (haha) some of the techs I worked with were just plain ignorant, but because they were so cocky customers didn't doubt them at all.
I have also worked for a small local tech company when I lived in Florida. My problem was not following standard procedure. Pay attention
to how your boss handles business and customers to get an idea of what he is looking for. Once you know how they handle all the different scenarios you will fit right in.
Dont show doubt keep your
and you'll be kickin ass in n time