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New Job and its complications - Page 2

post #11 of 72
As with all jobs, you hit the ground running. Just give it time my man.
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Intellect v2
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post #12 of 72
Thread Starter 
Not certified in any way actually. Just have a lot of personal experience. Went to college for one year, got through Cisco CCNA 1-4. Also did hardware, software (which focused mostly on XP), and Win7 and Windows Server 2008 class. Should have kept going, but plans changed and moved to Kansas.

Again, appreciate the reassurance. Just hope things get better.
    
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post #13 of 72
I was in the exact same position as you, I did a 6 month run in IT Support and it was hard at first, but after a couple of months things picked up and I started understanding everything. Your manager should most likely understand that you will be slow to take off, as he read your CV and saw you haven't worked support before.

Don't worry, and just note down everything you do so that next time you do it, you can refer back
post #14 of 72
Do not ever, ever, ever, ever show doubt. Even if it's the only thing you feel. To be a proper IT guy you have to walk around like everyone else is missing something that only you and a select few techies can be taught. Walk and talk like you have a million dollar bank account and could care less what they think because you are just simply trying to get things working at any cost.
Say things like "I could blah blah blah but then you never know what blah blah blah, so you should just get a new PC and I can help you find one for cheap."
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post #15 of 72
Wow, I think you mentioned getting yelled at 4+ times!
What's with all the yelling for giving some recommendations?

Either way, you still gotta be broken in pal!

I worked as a tech support (student) in my Senior year in High School.
post #16 of 72
Make sure to have a plan B if things don't work out. The hope that things will improve wont pay the rent.
 
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post #17 of 72
Thread Starter 
I appreciate all of the reassurance everyone. Definitely gonna stick with this for sure. Was starting to have my doubts and was considering getting re-hired back at McDs. I know I can easily get back in there if the need arises.

But again, thanks everybody. Just got done talking to one of the sales guys about the situation. He said everything you said. Just do what you gotta do and don't give up.

Just got done with a spyware removal too. Thankfully it was relatively routine, except that I had to uninstall AVG using AppRemover to get ComboFix to run. Re-installing it and should be good to go.
    
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post #18 of 72
Quote:
Originally Posted by Maxxa View Post
Do not ever, ever, ever, ever show doubt. Even if it's the only thing you feel. To be a proper IT guy you have to walk around like everyone else is missing something that only you and a select few techies can be taught. Walk and talk like you have a million dollar bank account and could care less what they think because you are just simply trying to get things working at any cost.
Say things like "I could blah blah blah but then you never know what blah blah blah, so you should just get a new PC and I can help you find one for cheap."
There is a lot of truth to that. Customers feel better when you are confident.
Working sales at Ultimate Electronics (haha) some of the techs I worked with were just plain ignorant, but because they were so cocky customers didn't doubt them at all.
I have also worked for a small local tech company when I lived in Florida. My problem was not following standard procedure. Pay attention to how your boss handles business and customers to get an idea of what he is looking for. Once you know how they handle all the different scenarios you will fit right in.
Dont show doubt keep your and you'll be kickin ass in n time
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post #19 of 72
Could I recommend superantispyware portable? No installation required. Be sure to run sfc /scannow after you finish with removing the viruses.
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post #20 of 72
Thread Starter 
We have somewhat of a procedure here when it comes to virus removal. Run a scan using both Malwarebytes and Superantispyware, then after they are finished, restart and run ComboFix. All of this in Safe Mode mind you. Then uninstall ComboFix but leave MBAM and SuperAntiSpyware installed on the machine. And then run System Restore and delete all previous ones, and make one called our company name + 'Restore Point'.
    
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Intel Q6600 2.4GHz G0 GIGABYTE P35-DS3L NVIDIA GTX 260 4GB DDR2 1066 
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640GB Seagate 7200.11 Generic DVD/CD Drive Arctic Cooling Windows 7 Pro 64-bit 
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Acer 22" H233H Wireless Logitech Corsair TX750 Attached to a wall via screws 
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Wireless Logitech 
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CPUMotherboardGraphicsRAM
Intel Q6600 2.4GHz G0 GIGABYTE P35-DS3L NVIDIA GTX 260 4GB DDR2 1066 
Hard DriveOptical DriveCoolingOS
640GB Seagate 7200.11 Generic DVD/CD Drive Arctic Cooling Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
Acer 22" H233H Wireless Logitech Corsair TX750 Attached to a wall via screws 
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Wireless Logitech 
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