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post #41 of 72
I work in tech support and its not something that is easy to jump into, especially because every place has their own ways of attacking certain problems. One thing you commonly hear in any type of customer service job is that "the customer is always right". In our case this is not true. The customer has their own ideas, and it is our job to validate them or explain why they are wrong (without being insulting of course). If you feel like you belong there, then you will be able to make it work. Just do the best you can and eventually you will get the hang of it. My biggest problem was getting the paperwork sorted out and making sure i had all the signatures i needed for work, but that was something that came with time.
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post #42 of 72
My one comment revolves around somethings you said. You stated the boss expected you to be able to handle networking issues and you stated you "got through" CCNA 1-4. I think you are finding out that simply getting through this group is not enough. You must be able to totally dominate what is presented to you in this course group before you should even be allowed to "tag along" on a visit to a client (preferably having your CCNA before you go to your first client).

What you are working against is the boss thought he got a System Administrator on the cheap and now his bubble is burst and he is mad. Now they are picking everything you do apart. What I can say is be patient but stay very alert and ready to jump when an oppourtunity to prove yourself comes along. What is going to save you is either when customers start telling your boss how helpful you were or you catch your co-worker by suprise and show he is not perfect either, perhaps.
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post #43 of 72
I quit my job as a tech and landed another job at my local Starbucks. Swinging coffee is way better than getting your hands dirty with all the pc stuff. You made a bad career move my friend. My store manager has a master degree in computer science btw. i will double tap my son if he told me he would get into the pc field. One shot is not enough.
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post #44 of 72
Quote:
Originally Posted by MaddenModer View Post
I quit my job as a tech and landed another job at my local Starbucks. Swinging coffee is way better than getting your hands dirty with all the pc stuff. You made a bad career move my friend. My store manager has a master degree in computer science btw. i will double tap my son if he told me he would get into the pc field. One shot is not enough.
How can you support a family comfortably "swinging coffee"? It's not a knock, I'm being serious.
post #45 of 72
Yea fixing your own PC or friends PC's is a whole different ballgame compared to fixing customers PC's you know nothing about. Add to that time constraints and it can be a real ball-tearing job. I know, I used to run my own PC repair business on the side for a number of years.

All I can say is good luck. You will learn from your experiences but I cant say its gonna get a hell of a LOT easier.
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post #46 of 72
Dude, seriously, it's a lot better than McD...I am currently at McD's after being laid-off as a web-designer/motion-graphics artist. At least at your work all you get is being yelled at...at McD's we've been robbed, spitted on, shouted at, thrown coffee at, thrown burgers at and we still try to smile.

At least you're on a phone and no-one is pointing a gun at your face. Seriously...

I've applied for a sales position for an IT company and hopefully it pushes through. But seriously, keep that job...it's better than working at McD's.
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post #47 of 72
I am under no kind of illusion that dealing with the repair and upkeep of PC's is any type of place for your career to become stagnent at, this is a "just passing through" type situation.
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post #48 of 72
start taking notes now every time you do a job find out the issue right it down the write down all the steps it takes to fix the issue even if it dosent fix it
then take the time to figure out the fastest way to fix the issue

have a flash drive with you fav repair programs and other software you know how to use and go from there.
    
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post #49 of 72
Thread Starter 
W00MBA, yeah I can tell its not easy just to jump into. Almost like a big cauldron of random stuff that you need to organize in a set amount of time. And that sucks.

PCCstudent, yes thats exactly true. He thought I could be a network admin, but turns out I'm not ready for it. I know I can set up basic networks, but anything past basic, ie setting up business-level security, etc, I would be screwed. I understand the basic principles, but thats about all I got going for me.

MaddenModder, yeah I tried working for food service, did it for 3 and a half years, no way. Not going back.

Segovax, bingo. It was hard enough supporting myself and my fiance on my McD pay. No way I could do it with kids.

Nonchalant, I can tell. Everything is different. I am highly familiar with my machine so fixing it is a breeze. I know how my cables are managed, I know how many fans I have, how many drives I have, what my motherboard has for components, etc. I troubleshooted my computer not booting and had it fixed within 10 minutes one day. Didn't even put it on a table to take a closer look at it. Noticed my SATA cable was pinched too tightly behind my motherboard tray, replaced it, and now it works like a charm.

CramComplex, dude. I have worked in two different McDs, and I have never encountered this. But have heard of it. One of my old co-workers moved to Dallas, TX after working for a McDs in South Dakota. They never got breaks, and a 'break' consisted of grabbing a sandwich and eating it off to the side.

Ghettogeddy, I have been doing that somewhat. But for the most part, I have done all of this already, its just getting it to be done quickly.
    
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post #50 of 72
Quote:
Originally Posted by lkegley9 View Post
CramComplex, dude. I have worked in two different McDs, and I have never encountered this. But have heard of it. One of my old co-workers moved to Dallas, TX after working for a McDs in South Dakota. They never got breaks, and a 'break' consisted of grabbing a sandwich and eating it off to the side.
You're lucky you hadn't experienced it...almost shat my pants when we almost got robbed last year. but At least I get a 30 minute break and a 20 minute break 'coz if not they'd be sued 'coz Canadian law required employers to give at least a 50 minute break for every 6~7 hours of work.
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