Originally Posted by lkegley9;12901901
Honestly, its taking too much time to finish a certain task. That and also phone calls and dealing with customers. Customers I thought I would have been the best at, since I've done drive-thru for 3+ years.
Virus/spyware removal now has almost become a routine. For the most part, its no problem. But ran into issues like causing XP to not start, etc etc. I try too long to 'fix' Windows and then get yelled at because of it. Things like that.
Also, just got off of the phone with a customer, said she had bought a game and it won't read on her drive. I worked on the machine, knew she played MahJong's all the time, and figured she picked it up. Also knew that she only had a CD read/write drive, so preceded to ask her what type of disc it was. She said most likely a DVD. So suggested she get a CD version of it. Got yelled at for that. Moreover, suggested she pick up a DVD read/write drive, and we can install it, and got yelled at for that. I know I told her that we have some here that we could install for her. Didn't give her a price though which I know now should have.
I dunno, I just think I'm saying the right things, and then according to everyone around me, I'm not.
That sounds like youre doing the right thing and people are just jerks to the newbie. Dont sweat it, as long as the customer gets what they need and your company gets some money, who cares what anyone says? Unless its your boss and he says that youre not allowed to suggest CD versions of games, then do whatever you want.