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NZXT Phantom Question: ???

post #1 of 2
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I bought a black NZXT Phantom a couple months back, and everything was great when I got home except for the fan controller. One of the LED's keeps blinking on and off repeatedly.

I contacted NZXT and told them about this, and they said they'd send me a new fan controller but they're currently out of stock. So I email them a month later and they still say they're out of stock. It's nearing 2 months later and still they haven't gotten back to me... >_<;

Anyone else have any problems with NZXT and stock on warranty parts?

They also told me they'd send a 200mm fan with the fan controller just coz I mentioned it wobbling lol (I didn't even ask for a new one I just asked if it was a problem and they said no problem they'd send that with the controller too, awesome). So as far as being fair and nice goes... 100% they're great. But I do have a broken fan controller (annoying light flicker), and it's been 2 months now almost.
Edited by PaulWog - 3/29/11 at 11:44pm
    
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus P8P67 Pro Sapphire 5770 1GB 8GB 1600MHz G.Skill 
Hard DriveOptical DriveOSMonitor
1TB WD Blue SATA3 CD/DVD & Bluray Windows 7 27" BenQ 
KeyboardPowerCaseMouse
Das Professional 850W Silverstone Strider NZXT Phantom (Black) Rat 7 
Mouse Pad
Steelseries SX 
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Reply
    
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus P8P67 Pro Sapphire 5770 1GB 8GB 1600MHz G.Skill 
Hard DriveOptical DriveOSMonitor
1TB WD Blue SATA3 CD/DVD & Bluray Windows 7 27" BenQ 
KeyboardPowerCaseMouse
Das Professional 850W Silverstone Strider NZXT Phantom (Black) Rat 7 
Mouse Pad
Steelseries SX 
  hide details  
Reply
post #2 of 2
Best way to get results is to keep ridin' 'em. If you take their word for a free replacement, then they'll just ignore you. Keep reminding them.
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