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Open letter to Nvidia

post #1 of 72
Thread Starter 
Dear Nvidia,

Hi guys. Cats out of the bag. You screwed up royally. We know that the GTX590 is failing due to extremely poor VRM engineering design and component choice. No amount of driver tweaks, new BIOSs, and OCP will fix that. At least not without crippling the card.

You screwed up. But it's ok! All we ask is that you be honest. There's no sense still hiding it. I mean, it's like a kid who knocks a glass of milk on the floor, and when his parents catch him he denies doing it, even when it was clearly him. It's undignified.

All you have to do is apologize, and all will be forgiven. Here, I even took the liberty of pre-writing your apology note. All you have to do is sign it. We'll forgive you.

Quote:
Dear Customers:

We're very sorry to hear about all the problems and failures with our recently released GeForce GTX590 video card. We regret that our product, which was provided for a premium price, has failed in this way.

We have an admission to make. The problems are not caused by drivers. They are not caused by overheating. They are not caused by evil reviewers trying to make us look bad. The issues are caused by insufficient forward current ratings for the mosfets used in the voltage regulation modules (VRMs) used on this card. It was an engineering issue. We could have used more expensive, higher rated mosfets; or we could have used a six phase design instead of four phase. We elected not to.

We knew that two GF110 GPUs would require very large amounts of power. We knew that a four phase multiphase buck converter with generic mosfets couldn't possibly provide enough power to give 100% reliability for this card. We knew that our customers, when buying a $700+ graphics card, expect to overclock it. We knew that we were providing no power headroom for them to do so.

We knew better, but we did it anyway.

For that we are truly sorry, and we will do our best to make up for it. Anyone who has a GTX590 fail due to VRM failure will have his card replaced without hassle. We will work with our AIB partners to make sure that their non-reference cards all have more than adequate power systems. Anyone stuck with the reference design, we promise that we will do our best to help you maximise the power delivery capability of your card's VRMs to ensure that the cards will not fail, and we will do so at no expense to you.

We hope we can rectify this mistake. We ****ed up. We're sorry.

Love,
Nvidia

[signatures of Jen-Hsung Huang, Chris Malchowsky, Jonah Alben, and the entire Nvidia GPU engineering team go here]

Just promise not to do something like this again, ok?

Love,
Overclock.net



----------------------------------------------------------


If you're feeling up to it, print out this letter and mail it to your nearest Nvidia office:
http://www.nvidia.com/page/contact_information.html
Or else the California one, that being their US headquarters.

Anyone who knows an email address for an Nvidia employee, please send this to them.

Post this on other forums, and if the forum mostly agrees feel free to add their names to the senders list.

And send this to any tech news sites, hopefully we can get more publicity here.
Edited by Phaedrus2129 - 3/30/11 at 10:16am
post #2 of 72
If that gets to them, I'd be surprised.
     
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post #3 of 72
That made me laugh but I agree, while I personally hate dual GPU cards, it still sucks for those who buy one only to find it fried the next day or week, and some companies are very strict (eg palit) and may not accept the RMA which would mean the customer is screwed out of whatever they paid. If even more 590s start to die I think the 590 may just be EOL or they may revise it.

I hope future NVIDIA cards aren't like the current ones (570/590).
Edited by Razi3l - 3/30/11 at 10:08am
    
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post #4 of 72
Quote:
Originally Posted by Phaedrus2129 View Post
You screwed up. But it's ok! All we ask is that you be honest. There's no sense still hiding it.
Of course there's sense in hiding it! People who don't browse tweaker forums are probably completely in the dark about it. They buy stuff based on hype/advertising/whatever, and to them all is right with the world.

You don't see many companies trying to draw extra attention to their failures.
post #5 of 72
Quote:
Originally Posted by Razi3l View Post
That made me laugh but I agree, while I personally hate dual GPU cards, it still sucks for those who buy one only to find it fried the next day or week, and some companies are very strict (eg palit) and may not accept the RMA which would mean the customer is screwed out of whatever they paid.

I hope future NVIDIA cards aren't like the current ones (570/590).
This. And the sad thing is that the only reason I don't want a 570 is because of the VRM problem. I would overclock it too far and pop the card. Kinda disappointing to only feel safe with the GTX 550, 560, and 580 from the latest lineup. If I didn't have such problems with the ATI line, drivers mainly, I'd totally go with them right now.
     
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post #6 of 72
LoL, I too am on the fence about dual GPU cards. I love SLI and I understand that some people either need a Single card solution or just like space heaters in their case.

I feel for all those lost to this card

nVidia don't fail us now in our time of need

post #7 of 72
Quote:
Originally Posted by Booty Warrior View Post
Of course there's sense in hiding it! People who don't browse tweaker forums are probably completely in the dark about it. They buy stuff based on hype/advertising/whatever, and to them all is right with the world.

You don't see many companies trying to draw extra attention to their failures.
Actually most people are fine because they don't browse overclocking forums and don't overclock and overvolt.

It's the ones that want more and more that are likely to screw up their $700 card
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post #8 of 72
Thread Starter 
90% of the people who buy a GTX590 are going to be the type of person to have heard about this.
post #9 of 72
I'm pretty sure they cheaped out on components because they felt like they had to hit a certain price point, and the profit was going to be pretty low to begin with at this price.

I've said all along that the sensible dual-gpu card for nV to make would be one based on two full-clocked gf114's and 4gb of vram. Sure, it's not likely to beat the 6990 on any benchmark, but it could be built to be quiet, reliable, overclockable, and at a seriously competitive price point.

I think their ego ... their innate need to have THE FASTEST card on the planet ... drove them to make this flawed 590 product.

I'm not exactly an expert on this but it seems like if they were gonna do the 590 they probably should've just stuck w/the cheaper VRM's that don't have software voltage mod (like the 295 Co-Op didn't), then used the savings to beef up the mosfets ... sure people would've griped a bit, but at least people wouldn't be blowing up their cards, which looks a lot worse in people's minds.

At some point probably Asus or GB or MSI will make a non-reference 590 that'll be significantly more expensive, but will be a solid, OC'ing beast (like an Ares-type card) ... probably they won't call it a 590 though as the name will soon be considered 'tainted' if these cards are as bad as Phaedrus makes it sound.
Edited by brettjv - 3/30/11 at 10:32am
    
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post #10 of 72
Dear Phaedrus2129,

Hey man. Nice try there, but your attempt at talking down to a major corporation is futile. We know that you have good intentions at heart but your egotistical attempt at seriously addressing an entire company with a superior tone borders on comical sarcasm. No amount of well-placed words will convince a body of people to do anything that is entirely against their motives and goals.

You were misguided. But it's alright! All we ask is that you have more a realistic, down-to-earth vision of things in the future. There's no sense in doing the same thing over again, even though it doesn't work. I mean, it's like a child who wants a new toy and decides to write his parents "grown-up" words to try and convince them. It's cute, but childish.

All you need to do is understand that you can't CHANGE things. You can only feel better about them. We'll listen to your angst, which we all share, and in the end.. we'll get over this, just like we've gotten over everything else.

Just promise not to do something like this again, ok?

Love,
Overclock.net
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