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MSI GX660 and 3 Memory Modules = No Display

post #1 of 6
Thread Starter 
Hey guys,

Purolator dropped off a new shiny toy for me to play with today. Well, by "dropped off", I mean they didn't knock and just stuck a sticker to my door so I chased the Purolator can down in my car until it stopped and then I asked for my parcel....

Anyway, the toy was an MSI GX660-260US. I love it so far but there is one issue I'm having and I can't seem to figure it out.

I purchased the laptop on an NCIX sale and it came with an extra 2GB of RAM for $15. The laptop has an i5-460M (which I thought didn't support three memory modules but was convinced otherwise on the NCIX forums). There are two memory slots on the bottom and one on the top, hidden by the keyboard.

I installed the new 2GB stick in the top slot and turned the laptop on. No display, but the drives spun up and the touch sensitive buttons seemed to work as the turbo fan button did actually increase the speed of the fan (it's audible). I also noticed that the "sleep" light was on. Uninstalling the module allowed the laptop to boot without issue.

I figured it could just be a bad stick so I removed one of the sticks that came with the laptop and installed the stick the extra stick in a bottom slot. Again, booted with no issue.

So either the top slot is bad or the CPU can't actually support three memory modules. I know this laptop can be customized with an i7 and 6GB of RAM but I'm not sure about the i5's memory capabilities.

What do you guys think? Should I just sell the stick of RAM for what I paid and be happy or is there something else I can try?
post #2 of 6
I don't think the chipset supports triple channel.

NCIX won't take returns on the stick?
Osmi
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Osmi
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 4790S ASUS Z97I-PLUS Visiontek R9 Nano G.SKILL TridentX 2400 CL10 16GB  
Hard DriveCoolingMonitorKeyboard
Sandisk X400 M2 512GB Thermalright AXP-100 Muscle Acer KG251Q TADA68 
PowerCaseMouseMouse Pad
Corsair SF450 HG Osmi Rev 2.0 Mionix Naos 7000 Glorious Extended 
AudioAudio
Sennheiser 598SE Schiit Fulla 2 
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post #3 of 6
Thread Starter 
Quote:
Originally Posted by ColdRush View Post
I don't think the chipset supports triple channel.

NCIX won't take returns on the stick?
I'd have to pay shipping and that kind of eliminates the refund.

Also, just noticed that the laptop packaging actually states 3xDDRIII slots for a maximum of 12GB. Interesting.....
post #4 of 6
Thread Starter 
Well, just noticed some small print on the product page that states the i5 model supports a max of 8GB with two DIMMs....
post #5 of 6
4 gigs is plenty fine for everyday use and gaming. Unless this laptop was destined for video editing or whatnot you wont notice a huge difference anyways.
Unless you can find NCIX claiming it will support 3 sticks in your exact model, then your out of luck returning the ram and having them pay shipping.
I would just try and just sell the ram.
post #6 of 6
Thread Starter 
Quote:
Originally Posted by s-x View Post
4 gigs is plenty fine for everyday use and gaming. Unless this laptop was destined for video editing or whatnot you wont notice a huge difference anyways.
Unless you can find NCIX claiming it will support 3 sticks in your exact model, then your out of luck returning the ram and having them pay shipping.
I would just try and just sell the ram.
They were claiming it as a free RAM upgrade but I wrote them voicing my concern and it appears as though they realized they made a mistake. Now it states the the free RAM upgrade may not be compatible with the laptop but can be used to upgrade another laptop.

Either way, I'm not too worried since I can just sell the 2GB stick locally. With that said, I think I'm going to RMA this MSI. There's a lot of rattling/buzzing coming from the disc drive when it operates at full speed and the right speaker also seems to have some distortion at high volume levels.

All-in-all, I'm back I'm looking for another laptop.
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