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Who has done an ASUS RMA? - Page 2

post #11 of 19
Thread Starter 
yea finally got the RMA form
i payed to get it to me overnight hopefully something soon
GodofDeath
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GodofDeath
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post #12 of 19
I had to RMA my motherboard last year. I called in the morning, got my RMA number and I shipped it the same day. Don't know about you guys but Asus is pretty awesome. I have never had a problem with Asus, Evga, or OCZ when it comes to customer satisfaction.
The quiet one
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The quiet one
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post #13 of 19
Like most of the posters, Asus' rma processes are painless. Got my rma number, shipped next day, got new mobo within 9 days I believe.
The New Dude
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The New Dude
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post #14 of 19
Asus RMA is somewhat inconsistient. I tried to get one at the end of January when my laptop's display quit working. 2 weeks with no replies i went ahead and took my laptop apart and found the problem: video cable wasn't fastened securely plus one of the 2 wireless antenna wasn't plugged in at all. I did the fix, put it back together, and not only did the display works again, the wireless also worked a lot better. They used monkey to put together my laptop

They finally responded to my RMA request (all 3 of them) and apologized for delay, they were off for Chinese holiday. No advance word on their web site or auto reply explaining they would get back after holiday.

The ionly reason I got this laptop (UL50 series) was because of its long battery life, I'm getting 6-7 hours with wireless on and as much as 10 hours without wireless and hard drives turned off (ebook reading for example) Very few Windows 7 laptop can claim that battery life.
    
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post #15 of 19
Thread Starter 
Quote:
Originally Posted by wilykat View Post
Asus RMA is somewhat inconsistient. I tried to get one at the end of January when my laptop's display quit working. 2 weeks with no replies i went ahead and took my laptop apart and found the problem: video cable wasn't fastened securely plus one of the 2 wireless antenna wasn't plugged in at all. I did the fix, put it back together, and not only did the display works again, the wireless also worked a lot better. They used monkey to put together my laptop

They finally responded to my RMA request (all 3 of them) and apologized for delay, they were off for Chinese holiday. No advance word on their web site or auto reply explaining they would get back after holiday.

The ionly reason I got this laptop (UL50 series) was because of its long battery life, I'm getting 6-7 hours with wireless on and as much as 10 hours without wireless and hard drives turned off (ebook reading for example) Very few Windows 7 laptop can claim that battery life.
if you call them they are in america as well, because stuff ships from there, i dont get why they would take off for new years
GodofDeath
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i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
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Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
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Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
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GodofDeath
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i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
RAMHard DriveHard DriveOptical Drive
Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
CoolingOSMonitorKeyboard
Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
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Seasonic X750 Lian Li A05NB Powdercoated/Modded Logitech G500 Razer Sphex 
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post #16 of 19
I had a bad experience with ASUS rma on my Rampage II Extreme. Took them three boards they sent me to get it right and their customer service is inconsistent. Going with someone else with my next build.
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post #17 of 19
Thread Starter 
ok status update again

the idiots shipped it, but the morons didnt send me an email for tracking, how stupid are they?
didn't even know it was coming like ***
GodofDeath
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CPUMotherboardGraphicsGraphics
i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
RAMHard DriveHard DriveOptical Drive
Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
CoolingOSMonitorKeyboard
Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
PowerCaseMouseMouse Pad
Seasonic X750 Lian Li A05NB Powdercoated/Modded Logitech G500 Razer Sphex 
  hide details  
Reply
GodofDeath
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CPUMotherboardGraphicsGraphics
i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
RAMHard DriveHard DriveOptical Drive
Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
CoolingOSMonitorKeyboard
Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
PowerCaseMouseMouse Pad
Seasonic X750 Lian Li A05NB Powdercoated/Modded Logitech G500 Razer Sphex 
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post #18 of 19
A lot of people complain about there customer service.I am under the impression it is terrible.
My System
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My System
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OCZ VERTEX 2 50GB SSD/WD 500GB Blue/WD640GB Black Samsung DVD/RW Corsair H-50 Windows 10 home 64 Bit Retail 
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ASUS 24"1080P LED Asus VE248H Abs M1 Cooler master silent pro 600 modular M600 RS-60... Lian Li Lancool PCK-58 
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Steelseries Kinzu no 
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post #19 of 19
I had to RMA a motherboard from ASUS. It was easy but they took their time. I had to ship the old board in and I didn't get a replacement for nearly 6 weeks. Thankfully it was just in my home file server and not something I had to have working.
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