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Here we go again with Dell.... - Page 2

post #11 of 33
Thread Starter 
Quote:
Originally Posted by YannieBoy View Post
Damn...Sorry to hear all of that. This makes me change my mind of buying a Alienware. Either way, don't back down. Something positive has to come out of all of the hassle.
If they just trained their staff correctly and they actually knew their own policies there wouldn't be a problem.. but the fact that one manager can say what ever they want and have nothing done about it is just wrong.
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post #12 of 33
Quote:
Originally Posted by kiwiasian View Post
TLDR

But all large coporations suck.
Not true; just large, highly commercialized ones because they move from the quality to the quantity mantra.

Either way I'm hoping you get something out of it OP but they probably view you as a microscopic concern.
     
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post #13 of 33
Thread Starter 
I don't think I'm wrong for taking it this far and getting very annoyed correct?

She kept saying over and over that an exception was made last year for me, and exception was made. When I asked if she could do it again, she said "No I will not make an exception for you. If I buy something I expect what I paid for, not more."

While the only thing I'm looking for is at least the same laptop I have in my possession now at the minimum, and they won't even give me that.
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post #14 of 33
Quote:
Originally Posted by metroidfreak View Post
I don't think I'm wrong for taking it this far and getting very annoyed correct?

She kept saying over and over that an exception was made last year for me, and exception was made. When I asked if she could do it again, she said "No I will not make an exception for you. If I buy something I expect what I paid for, not more."

While the only thing I'm looking for is at least the same laptop I have in my possession now at the minimum, and they won't even give me that.
Your not in the wrong. They gave you THAT laptop WITH warranty. There was no exception made back then and they legally have to give you something equal to the laptop they sent you.
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I is bad@naming
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post #15 of 33
Thread Starter 
They keep saying over and over than the laptop I have now was given in exchange. It was given in exchange. Which it was, but when they get the old laptop from me I no longer own it, and when I got extended warranty on the new laptop their bound to that laptop. They keep trying to base it on the old one.
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post #16 of 33
Is there a reason why this is not in the Rants/Rave section? Clearly this is a Rant.
I have been buying Dells since early 2000's and have YET to have a problem. I have Dell laptops, Dell monitors, Dell desktops and have yet to have a problem. And when I do, (it's usually failing HDD's or broken keyboards) they replace it right away. I think it's the way that you go about contacting the person that makes them not want to help you.
post #17 of 33
I have an old Dell Gen 1 Inspiron XPS laptop (the 1st one, about 14 lbs. )

Anyways, I had an issue with the keyboard one of the springs levers was broke. So they sent me a new keyboard and all the tools for me to replace it myself. They didn't void my warranty at all. It really saved them money b/c I didn't have to take it to a shop where they pay someone to do it.

I did have an issue with the XPS help line one time, I was trying to by the ATI 9800 to upgrade my video card from the 9700. I had looked them up online and new they were pricey b/c it was aging tech. I ordered it, costing around 250 bucks, but it was justified since it was my main machine.

Long story short it was a desktop AGP graphics card they had sent me. I got on the line with Customer service and they did a full refund and paid completely for the shipping both ways, since it was the XPS consultant's fault.
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post #18 of 33
Thread Starter 
Sorry if it's in the wrong spot, and there was no issues until days after the first manager helped me, and to what I knew then everything was processing and fine. Then to find out that none of it was actually done, and none of it was apparently possible was annoying and I dealt with it, but then to have the next two managers do the same thing, and the lady who called to defend their BBB case do the same thing. Then I don't think it's the way I contacted them.
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Blue Giant
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post #19 of 33
Wait. You're the same dude that complained and complained in the RASA kit thread about how bad CS was at Jab-Tech and XSPC. You're the same dude that threw a hell of a fit and even made fun of the guy because English wasn't his first language.

Do you have some personal vendetta against CS reps?
So it must be the way you have conducted yourself...
post #20 of 33
Thread Starter 
Jap-tech? I've never made a purchase from Jab-tech before?

And yes, I was one of the many other people who had issues with the Rasa kit. It was a known problem.

And made fun of the guy? No I most certainly didn't. If you want to flame me go else where please.

Give me your opinion. Would you be happy if you have laptop that you received new, and put a three year warranty on it. TO be told when it starts to have issues, that you will get a refurbished laptop with no dedicated graphics, and a downgraded screen, and be told even though you have a warranty on your new laptop, it will still be based on a laptop you owned over a year ago?

Like I said, I don't care if it's refurbished. What I care is that they want to base it on an old laptop I no longer have, and completely ignore the fact that I have a new warranty on my current one.

Edit: Right now I'm actually on with a very friendly service rep who realizes what is going on and is looking into it for me.
Edited by metroidfreak - 4/1/11 at 7:37am
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Blue Giant
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