I'm a medical student, and we've been schooled in some of the in's and out's of how insurance companies run. Insurance company employees actually are
instructed to refuse compensating upset patients until the patient attempts to contact the insurance company 3 times. Statistically, a patient who contacts the insurance company 3 times is very unlikely to stop.
Furthermore, how many claims do you rack up in a lifetime? How many of those are serious claims that could potentially bankrupt you?. I see a doctor about once a year for my annual check ups. Each one of those counts as a claim too. 13 out of 14 claims isn't "honest" once you take into account that 29 out of 30 claims are petty cash. You start running into trouble when you start throwing the big claims at the insurance companies that are for care require to maintain any semblance of quality living--the sort of claims that would bankrupt most normal people.
That said, I can't comment on how much profit insurance companies are making because I have no idea; but don't just read "13 out of 14 claims" and take it for face value.
I also have a hard time imagining why anyone in their right minds would give this article any credibility. Who is this guy, and what does he know about... well, anything? It's a freaking opinion article meant for entertainment.Edited by Porthios - 4/10/11 at 2:06pm