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post #11 of 57
Only way you can get a refund is if the game simply does not work on your machine and you meet the system requirements.

I bought CoD4 last year during a sale because I heard how good the MP is. After playing for an hour and getting disgusted at how it's nothing more than an arcadey insta-gibbing grenade spamming mess I requested a refund saying I've only played it for an hour and I'll never play it again. They said no and all sales are final.
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post #12 of 57
I am going to check this thread for a resolution, although I never bought a game via Steam; I am really interested in knowing about their policy. It would be great if they refunded your first request without a question.
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post #13 of 57
Quote:
Originally Posted by Clipze View Post
another plus for buying off steam
lol as if you could return an opened game from a retail store.
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post #14 of 57
Thread Starter 
a few stories here, hmm.

Any1 got any good arguments I can use if it comes to that?
post #15 of 57
Quote:
Originally Posted by subliminally incorrect View Post
lol as if you could return an opened game from a retail store.
Re-shrink wrapping is hard .

Anyways, if you're a good customer they'll refund you. I've spent a few thousand and have requested a few returns and they've escalated it and refunded.

Just be polite and patient, yet stern.
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post #16 of 57
Quote:
Originally Posted by justarealguy View Post
Re-shrink wrapping is hard .

Anyways, if you're a good customer they'll refund you. I've spent a few thousand and have requested a few returns and they've escalated it and refunded.

Just be polite and patient, yet stern.
This.
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post #17 of 57
Thread Starter 
Quote:
Originally Posted by justarealguy View Post
Re-shrink wrapping is hard .

Anyways, if you're a good customer they'll refund you. I've spent a few thousand and have requested a few returns and they've escalated it and refunded.

Just be polite and patient, yet stern.
how long did you have to wait untill you got a response?
post #18 of 57
steam is great, always check the relevant steam game forum before buying though to see if that special offer is really that good or not worth the hassle.
I have a few steam games that run like crap, mainly older ones that came in publisher packs that I wasn't too bothered about anyway.
    
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post #19 of 57
Quote:
Originally Posted by pangeltveit View Post
how long did you have to wait untill you got a response?
Isn't there an estimated wait time? Mine was 7 hours, estimated was 12.
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post #20 of 57
didnt they have a demo that you could have tried before buying the game?
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