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Need high-quality HDD recovery service. - Page 5

post #41 of 67
Thread Starter 
You're certainly right there.

However, rather than attempt to coax this drive back to usefulness, I'm just gonna have WD replace it for me. Its SMART health status is bad, with plenty of read errors, so they shouldn't deny me an RMA.

Thanks for all your help. If not for you, I'd've been screwed. Many thanks.
post #42 of 67
That would be the thing to do then. The main reason I suggested deleting the partition with GParted from within Linux was to be able to get rid of whatever problems Windows might have on the drive. That way you could get a more accurate reading of the drive's status and be able to run the WDC Diagnostics on it if they required it. Plus it gives you a chance to work with the programs a bit without worrying about screwing up a good drive. And finally, working with it could push a borderline drive over the edge into the full fledged defective zone. I normally zero fill new drives at least four times before I actually put data on them. I grab the Smart Status, zero fill them completely, do a LONG format on them, then run another Smart status on them, then repeat the process 3 more times. I compare the smart status of all of the smart readouts to see if anything pops up. Depending on the size of the drive that can take a couple of days. If they smart status looks good after the fourth one I have a good indication that the drive will hold up when I put data on it. If the smart status starts looking off I repeat the process a few more times to see if it really goes south or not. By that point if it was bad you would know it.
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post #43 of 67
Thread Starter 
I'll make sure to do that with the replacement.
post #44 of 67
Quote:
Originally Posted by PapaSmurf View Post
That would be the thing to do then. The main reason I suggested deleting the partition with GParted from within Linux was to be able to get rid of whatever problems Windows might have on the drive. That way you could get a more accurate reading of the drive's status and be able to run the WDC Diagnostics on it if they required it.
Data on the drive (i.e. Windows) does not impact SMART values. Those values are also cumulative and peak so there is no more accurate reading that what is.
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post #45 of 67
I know it wouldn't affect the SMART data, but it could cause problems trying to RUN a diagnostic program to retrieve the data from within Windows. Knoppix doesn't have one and he couldn't get Windows to run with that drive installed. I figured it would be easier to just delete the partition from Knoppix then boot into Windows and run GSmartControl or some other app than it would be trying to download something that would work in Knoppix. The self booting WD Diagnostics program doesn't provide an actual readout of the SMART Values.
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post #46 of 67
Quote:
Originally Posted by PapaSmurf View Post
I know it wouldn't affect the SMART data, but it could cause problems trying to RUN a diagnostic program to retrieve the data from within Windows. Knoppix doesn't have one and he couldn't get Windows to run with that drive installed. I figured it would be easier to just delete the partition from Knoppix then boot into Windows and run GSmartControl or some other app than it would be trying to download something that would work in Knoppix. The self booting WD Diagnostics program doesn't provide an actual readout of the SMART Values.
And WD really doesn't care much anyway, when it comes to approving an RMA.
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post #47 of 67
But the USER might want to get the SMART Status of the drive. And with the exception of a drive that wouldn't spin up WD has normally required the WDDiag Error Code when I've made an RMA request. Maybe I've just been unlucky that way, although I admit that I rarely have to send WD drives in.
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post #48 of 67
Thread Starter 
Quote:
Originally Posted by PapaSmurf View Post
But the USER might want to get the SMART Status of the drive. And with the exception of a drive that wouldn't spin up WD has normally required the WDDiag Error Code when I've made an RMA request. Maybe I've just been unlucky that way, although I admit that I rarely have to send WD drives in.
They just ask for an RMA reason.

I guess they just take the owner's word for it.
post #49 of 67
Sorry to slightly hijack but I have a similar issue with an 120GB Toshiba SATA drive from my Satellite Pro L300.

I plugged it into a SATA enclosure after I smashed the screen, and it froze my other laptop up and I had the aforementioned Chrome not loading webpages, that sort of thing.

Then I connected it to my workshop rig, and it shows in the BIOS but I cannot get an Ubuntu Live CD to work at all with it connected. I will try Knoppix tomorrow, and if all else fails I might attempt SpinRite. Not really aiming to recover data, just coax the drive into life if possible.
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post #50 of 67
Depending on how you smashed the screen of the laptop it's quite possible that the drive was physically damaged enough that it might not be able to work properly. If knoppix can't get you access to it try the Ultimate Boot CD to see if TestDisk has any better luck and see what GSmartControl has to say about the SMART Attributes. If you don't already own SpinRite I would hold off on that until you know for sure that the drive is physically okay or not. I have a feeling that it is damaged too severely to be worth the expense and hassle of trying to fix it and the reliability would be in question.
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