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Should I RMA my ASUS PA246Q (IPS)?

post #1 of 7
Thread Starter 
Well, I received the open box PA246Q today from MacConnection. The box itself was a bit messed up, but the monitor seemed ok. It was already mounted on the stand, which was really annoying to get out. After looking at it, there were random smudges on the screen, which I used a microfiber to wipe away. Thankfully, none of them were indicative of scratches or permanent damage.

After powering it up and connecting my computer, it just so happened that my internet connection cut out. So, I made some solid color images (white, black, red, blue, green) to test for bright/stuck and dark pixels. The only real issue I found was a green bright pixel on the left center of the screen (this was on a black background). Cycling through the backgrounds, that was the only real defect I found.

However, as this display has a Zero Bright Dot Policy, I was wondering if I should accept it as it is. It isn't so much a nuisance, as it only seems to appear on a completely black background, but it is rather annoying. That was the limit of my testing so far. Perhaps with some more extensive testing, it could become problematic.

TL;DR version: Green bright pixel on left-center of display on a black/dark background. This particular monitor has a Zero Bright Dot Policy. It was an open box item and had a decent amount of smudges that I managed to wipe away. Should I RMA, if the outcome would just be a refurbished/repaired unit?

Zero Bright Dot Policy

Note: I called ASUS to figure out how much warranty was still left on it. The man that I talked to seemed to be rather irritable and chose to tell me that it had around a year and a half on it, while I had only read the first 3 digits of the serial to him. >.>

When I asked about the warranty, he insisted that it needed to have a minimum of 3 bright pixels or 5 dark pixels to qualify for being serviced. I insisted that that was not the right policy for this monitor and told him to check the model number. He asked for it, and while he was checking for what seemed like 10 minutes, he came back and told me that electricity had apparently cut out. I have no idea if they ever "restored power," but it seems like he didn't care much for making sure he was correct in his understanding of the policy. He insisted that his training suggested that it was only the above mentioned policy that applied throughout our conversation. I even offered to give him the URL of the policy if he did not believe me and wanted to check. However, he didn't seem very convinced, nor worried about checking. He simply told me that sure, I could send it in and they would inspect it and repair it. However, the policy states that it would be replaced. He then went straight to suggesting that I was only looking for an RMA to get a new replacement, stating that they don't send out new models for replacements, but only refurbished or returned models.

So, I'm guessing it's normal for replacements to only be refurbished/returned units?


What are your thoughts about going through with an RMA? Should I call again tomorrow?
Edited by Ikrin - 4/4/11 at 9:35pm
post #2 of 7
Call and talk to someone else. For future reference, Asus monitors are warranted from the date of manufacture, which should be on the label somewhere near the serial number. I know this because I recently purchased an Asus open-box monitor and was concerned about the warranty period. I would definitely try to find someone more helpful and RMA it. For such a quality monitor even one dead/stuck pixel is unacceptable IMO.
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post #3 of 7
Thread Starter 
Indeed. That is my sentiment. There is a reason that after many complaints of green pixels, that Amazon even removed it as an item they sell, and thus the birth of such a policy. It is indeed a beautiful display, and the AG coating is mostly minimal, which is a plus. However, when TN panels can get away without dead pixels, it is rather disconcerting that these quality displays are not given a more stringent QC.
post #4 of 7
Thread Starter 
So I called today, and the rep was much more helpful. He actually looked up the policy. I asked about whether the replacement would be a refurb. He said that he didn't know exactly, but that it would be unlikely. This gives me a bit more confidence in trying to get a new unit, which may be a newer revision, with fewer possible problems. I am still thinking about it. Either way, it would be a hassle to have to send it out. I'll try to get rid of the bright pixel first.
post #5 of 7
How do you plan on getting rid of it? Yes it is a hassle, but I would send it back and not have to worry about it.
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post #6 of 7
Thread Starter 
I tried a bit with jscreenfix, which didn't seem to work. It was still there. I could definitely make it out even when it wasn't on a dark background. I am wondering if I should try with UndeadPixel. UndeadPixel is convenient for at least providing screens to find the stuck/dead pixels. However, I don't know if it'll be any more effective.

My issue is that I'm not very fond of refurbished/repaired products. I might indeed just have to deal with the hassle, though, as I expect such a display to be perfect pixel-wise.
post #7 of 7
Thread Starter 
Does anyone have any other suggestions for trying to get rid of a stuck pixel?
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