post #31 of 31
Quote:
Originally Posted by Shredicus View Post
Actually, I never said I had any gripes with EVGA as a company, it's the constant exultation by EVGA fans that this company somehow offers unmatchable customer service (as you suggested), and a product printed on the same circuit board somehow being superior, that I disagree with. Just take a look at the "Have you killed a GTX570" topic here. A majority of the dead cards are EVGA, so they're not adhering to some higher standard of engineering than any other company.

I'm just tired of the rampant bandwagoneering in favor of EVGA products and the constant demonization of MSI as being some "heartless outsourced corporation". If you're looking for evidence refuting those claims, just take a look right here in the Nvidia forums of overclock.net. Chat up the EVGA rep sometimes. Oh wait, I've never seen him, whereas MSI rep Alex posts here all the time.

I can understand the appeal of feeling like you're being the underdog by buying products from a company that commands much less capital and has it's business structure based on a much smaller scale production base, and do feel the quality of EVGA products (mainly motherboards) is pretty good, but I just can't see why the EVGA fervor is so rampant on this particular forum.

Maybe I'm just wearing blinders due to the excellent experience I've had wth MSI, but I see way more good feedback about MSI support then I do negative.
People that have experienced good customer service with EVGA will likely come back. What is wrong with that? It doesn't make the EVGA customers "fanboys". They had a good customer experience, which is why they are willing to pay a little more and put up with the silly registration process.

Personally, I have only purchased a few EVGA products. I had two GTX 460s and then stepped up to my GTX 570s. I liked both cards. The step-up process was simple and thus far I am impressed with the products.

While I have never had to deal with an RMA for EVGA, I have had to deal with RMAs for Sapphire and ASUS for graphics cards. ASUS was a huge pain in the ass while Sapphire was pretty simple and straight forward. Guess what? No more ASUS graphics cards for me as they provided a poor customer experience.

If I blow one of my GTX 570s and EVGA doesn't provide customer support, then I will likely avoid EVGA when it comes time for my next purchase.
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HeavyG's Rig
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7-5930K ASRock X99 WS-E NVIDIA GTX 980 x 3 32 GB G.Skill Ripjaws DDR4 3000MHz 
Hard DriveHard DriveOSMonitor
Intel 730 Series Samsung SM951 M.2 Windows 8.1 ASUS ROG Swift 
KeyboardPowerCaseMouse
Razer Black Widow Chroma Cooler Master Silent Pro 1000w Cooler Master Cosmos SE Razer Taipan 
Mouse Pad
SteelSeries 
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Reply