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For the first time in years, Time Warner didn't disappoint!

post #1 of 11
Thread Starter 
I was nagging their customer reps for a while (maybe about 3-4 weeks) by phone, chat and email. They sent a technician the first week to check the connection and nothing happened. So I kept on harassing them.

I'm so frustrated with the slow connections at night after 6pm. It's the only time we use the internet primarily with Netflix and Hulu (Lots of torrenting at daytime).

Their excuse was because of their network was too congested. In the first few days of complaining they keep offering me to upgrade to a faster connection to 25Mbps/1Mbps from 15Mbps/1Mbps. That's bs.

Finally got a direct phone number from a real technician who really knows what he's talking about. Someone who was honest enough to admit that their cable lines need some upgrades and tweaks. We did two nights of testing around 7-8pm were the connection was so terrible and promised to get it fix. A week later I just noticed that I can stream Netflix even with my utorrent on!

I'm finally getting my average download speed of 15-20Mbps! YAY!

... and my pregnant wife don't yell at me to stop my utorrent everytime the movie buffers.
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post #2 of 11
Haha Nice! Looks like you got yourself set!
    
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post #3 of 11
Thread Starter 
Quote:
Originally Posted by Vipr3 View Post
Haha Nice! Looks like you got yourself set!
Yup! Finally got my money's worth.
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post #4 of 11
this is why i like canada, when a technician hooks up your net, rules state they give you thier number incase issues arise, when i was getting half my speed i called him, turns out they put a faulty wire in the wall, so he repulled it, been fine ever since
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post #5 of 11
Awsome man I love it wen customers win
    
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post #6 of 11
Thread Starter 
Quote:
Originally Posted by scrotes View Post
Awsome man I love it wen customers win
We live in a 30 unit apartment building and the tech guy told me that this was a problem in about 3 block radius and I'm the only one complaining about it. Oh well... my neighbors should thank me then.

He also told me that they will upgrade the lines 6 months from now for a 50Mbps. Then I ask him, "Is that it? We're so behind compared to Japan and Korea!"
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post #7 of 11
Sounds a lot better than Verizon.

Ours throttles to 1.5 every night. Upon calling and them asking 'what equipment do you use' and saying Cisco 2621, "Sorry, it your equipment fault, we no train for that, bye". Then they wanted to charge me for just talking to them over the phone.

Nice to see that some techs give a crap. You got pretty lucky

Quote:
He also told me that they will upgrade the lines 6 months from now for a 50Mbps. Then I ask him, "Is that it? We're so behind compared to Japan and Korea!"
Eh, we also have a lot higher population and land mass.
50 Mbps is already overkill for anything you will be doing.
Edited by beers - 4/9/11 at 1:21am
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post #8 of 11
even though comcast customer service sucks and the price sucks their internet reliability has never failed me
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post #9 of 11
Quote:
Originally Posted by beers View Post
Sounds a lot better than Verizon.

Ours throttles to 1.5 every night. Upon calling and them asking 'what equipment do you use' and saying Cisco 2621, "Sorry, it your equipment fault, we no train for that, bye". Then they wanted to charge me for just talking to them over the phone.

Nice to see that some techs give a crap. You got pretty lucky
verizon is so bad... their customer service reps DO NOT let you go past their crap level 1 tech unless you do everything they say...

Is the MODEM ON?
What lights are on?
Let us do a test on serverside (they always say "your connection is fine from what i see") why you think I'm calling you then!!
What windows are you running? (why you need to know?)
Can we remote control your computer?
Your cpu is at 30% load, UNUSUAL. must be why your internet is slow!
do you have wireless?

Well, everything seems fine. thx for calling. beeeeeep.

:[

I had to go a forum where verizon technicians officially help people with verizon problems. -.-
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post #10 of 11
I go through the same garbage with Opt Online. If I replace this modem and I still get poor speeds, I'm demanding a supervisor. I've replaced the splitter, even the line outside has been replaced.
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