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Battlefield and CF problem - Page 12

post #111 of 152
No, the one with horrible support is actually XFX

No problem, I'm glad I could help you!

If you have any other questions, feel free to ask!

Kevin
    
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post #112 of 152
Here are hundreds of people complaining about it:

http://forum.ea.com/eaforum/posts/list/5401851.page

As you see, it mainly happens to people who use Punkbuster + 6000 series cards + Monitoring program (MSI Afterburner, TRixxx, EVGA Precission, GPU-Z...).

If you have any of those, close it, and try to play again, hard lock ups SHOULD dissapear (I say should, because they do not seem to help the issue for some people, but most people get this fixed by just closing those programs).

It is completely Punkbuster's fault, it all started on March when Punkbuster released an update.

Many people are complaining about it, but Punkbuster didnt release any fix yet, so the only "fix" we have is to close MSI Afterburner (Or Whatever you're using for a custom fan profile or OSD monitoring) and enjoy the game.

So yeah, I hope I was able to help you.
post #113 of 152
Quote:
Originally Posted by potitoos View Post
Here are hundreds of people complaining about it:

http://forum.ea.com/eaforum/posts/list/5401851.page

As you see, it mainly happens to people who use Punkbuster + 6000 series cards + Monitoring program (MSI Afterburner, TRixxx, EVGA Precission, GPU-Z...).

If you have any of those, close it, and try to play again, hard lock ups SHOULD dissapear (I say should, because they do not seem to help the issue for some people, but most people get this fixed by just closing those programs).

It is completely Punkbuster's fault, it all started on March when Punkbuster released an update.

Many people are complaining about it, but Punkbuster didnt release any fix yet, so the only "fix" we have is to close MSI Afterburner (Or Whatever you're using for a custom fan profile or OSD monitoring) and enjoy the game.

So yeah, I hope I was able to help you.
I don't want to be rude but... This post you just made sounds quite familiar to me and I think I posted it somewhere else...

Where did you copy/paste it from?

You could as well give me some credit for quoting me lol
    
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post #114 of 152
Quote:
Originally Posted by fortunesolace View Post
Here are hundreds of people complaining about it:

http://forum.ea.com/eaforum/posts/list/5401851.page

As you see, it mainly happens to people who use Punkbuster + 6000 series cards + Monitoring program (MSI Afterburner, TRixxx, EVGA Precission, GPU-Z...).

If you have any of those, close it, and try to play again, hard lock ups SHOULD dissapear (I say should, because they do not seem to help the issue for some people, but most people get this fixed by just closing those programs).

It is completely Punkbuster's fault, it all started on March when Punkbuster released an update.

Many people are complaining about it, but Punkbuster didnt release any fix yet, so the only "fix" we have is to close MSI Afterburner (Or Whatever you're using for a custom fan profile or OSD monitoring) and enjoy the game.

So yeah, I hope I was able to help you.

Wait, you also stole my post?

And I just found my original post:

http://www.xtremesystems.org/forums/...8&postcount=25

Would be nice if you guys at least quoted me instead of just copying out the whole message...
    
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post #115 of 152
Hi guys, I have an update on the situation. Here is my take on it.

Here are hundreds of people complaining about it:

http://forum.ea.com/eaforum/posts/list/5401851.page

As you see, it mainly happens to people who use Punkbuster + 6000 series cards + Monitoring program (MSI Afterburner, TRixxx, EVGA Precission, GPU-Z...).

If you have any of those, close it, and try to play again, hard lock ups SHOULD dissapear (I say should, because they do not seem to help the issue for some people, but most people get this fixed by just closing those programs).

It is completely Punkbuster's fault, it all started on March when Punkbuster released an update.

Many people are complaining about it, but Punkbuster didnt release any fix yet, so the only "fix" we have is to close MSI Afterburner (Or Whatever you're using for a custom fan profile or OSD monitoring) and enjoy the game.

So yeah, I hope I was able to help you.

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post #116 of 152
Yeah, I'd like to hear those guys' excuses for copying my post


    
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post #117 of 152
I'm glad it worked out. I knew it had to be hardware. As another poster here said, ASUS and Sapphire are two of the best companies when it comes to customer support. I had one of those early 'bad' P67 boards from ASUS. When the new revisions came out, I got my new board directly from ASUS in three days. They cross shipped it without any issues, and when I got the new board, all I had to do was ship my old one back, and it was all taken care of without much hassle at all. I also have two sapphire cards in my PC now, and though I haven't problems with them yet, from what I hear, I should be taken care of if anything should come up.

Let me know how the RMA process goes.

Good luck.
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post #118 of 152
Quote:
Originally Posted by bckai View Post
I'm glad it worked out. I knew it had to be hardware. As another poster here said, ASUS and Sapphire are two of the best companies when it comes to customer support. I had one of those early 'bad' P67 boards from ASUS. When the new revisions came out, I got my new board directly from ASUS in three days. They cross shipped it without any issues, and when I got the new board, all I had to do was ship my old one back, and it was all taken care of without much hassle at all. I also have two sapphire cards in my PC now, and though I haven't problems with them yet, from what I hear, I should be taken care of if anything should come up.

Let me know how the RMA process goes.

Good luck.
How did you actually get to do that? Could you please tell me where and how did you contact them?

I contacted Asus in Europe and they told me I had to RMA my B2 board via the Store I bought it from, but I don't want to end up being without a mobo for 1-2 weeks, so I'm still stuck on a B2 board

Thanks, and sorry for the offtopic!
    
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post #119 of 152
Quote:
Originally Posted by kcuestag View Post
How did you actually get to do that? Could you please tell me where and how did you contact them?

I contacted Asus in Europe and they told me I had to RMA my B2 board via the Store I bought it from, but I don't want to end up being without a mobo for 1-2 weeks, so I'm still stuck on a B2 board

Thanks, and sorry for the offtopic!
I was directed to this link by ASUS after going to their website: http://event.asus.com/2011/SandyBridge/notice/

There's a link there that took me to a page to enter my ASUS mobo serial number. After I filled in all the information and gave them my email address, I waited. Then, early last month I got an email from them saying that the replacement boards are ready, and they gave me a link that took me through to the RMA process. I went through that, which was a bit of a pain because the servers were being overloaded, so it took me about a day and a half to finally get it all sorted out. After that, I just waited a couple of days and my replacement board was sent to my house via FedEx. I sent my old board back, shipping was taken care of on their end.

Also, I remember reading somewhere that ASUS wanted all end customers to try to go through their retailer who ultimately sold them the motherboard to get it replaced, but ASUS will replace them as well if you just ask them, which is what I ended up doing. I bought my mobo from Superbiiz, via Ebay, and although I was contacted by their support staff on multiple occasions regarding the replacement of the board, I ended up choosing to go through ASUS anyway. So it seemed that Superbiiz was willing and able to replace my motherboard as well, but I believe they wanted me to send mine in first, and then they would release the replacement one to ship. Like you, I didn't want to wait for a replacement board and go without a pc for a few days. That's why I went through ASUS and their advanced RMA process.

Now, I'm in the US, so I'm not sure how it differs from ASUS in Europe, but I would venture to say that, if you placed a call to Customer service and pressed them, they would replace your board this way as well.

Good luck, and let me know how it goes.
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post #120 of 152
Quote:
Originally Posted by bckai View Post
I was directed to this link by ASUS after going to their website: http://event.asus.com/2011/SandyBridge/notice/

There's a link there that took me to a page to enter my ASUS mobo serial number. After I filled in all the information and gave them my email address, I waited. Then, early last month I got an email from them saying that the replacement boards are ready, and they gave me a link that took me through to the RMA process. I went through that, which was a bit of a pain because the servers were being overloaded, so it took me about a day and a half to finally get it all sorted out. After that, I just waited a couple of days and my replacement board was sent to my house via FedEx. I sent my old board back, shipping was taken care of on their end.

Also, I remember reading somewhere that ASUS wanted all end customers to try to go through their retailer who ultimately sold them the motherboard to get it replaced, but ASUS will replace them as well if you just ask them, which is what I ended up doing. I bought my mobo from Superbiiz, via Ebay, and although I was contacted by their support staff on multiple occasions regarding the replacement of the board, I ended up choosing to go through ASUS anyway. So it seemed that Superbiiz was willing and able to replace my motherboard as well, but I believe they wanted me to send mine in first, and then they would release the replacement one to ship. Like you, I didn't want to wait for a replacement board and go without a pc for a few days. That's why I went through ASUS and their advanced RMA process.

Now, I'm in the US, so I'm not sure how it differs from ASUS in Europe, but I would venture to say that, if you placed a call to Customer service and pressed them, they would replace your board this way as well.

Good luck, and let me know how it goes.
Thanks for your info, although I can't seem to find any place to enter my serial

Thanks for the info though, I'll try and see what I can do, I also want to get my mobo cross-shipped with a B3, I asked Europe Asus and they said no... I would need to do it through retailer, blah
    
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