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Major AT&T dsl troubles.

post #1 of 12
Thread Starter 
I have had AT&T dsl for years now, we have had the 3meg line, but due to the distance from the hub we were only getting like 2meg. Now this was barely tollerable speed, but i could deal with it.

A month ago we started having major problems, around 50-80% packet loss.. So i call them up and they come out, fiddle around a bit and say there is a problem adn that he needed to escalate our ticket to have a crew who works on the lines come out. so the nextday a guy works on the lines around my street ALL day and cant seem to fix anything.

So then i call a few days later and a guy says that because we are so far from the hub that we were getting major interferance in the line and said we needed to drop to 1.5meg to stabilize it... I cant stand going down to 1.5, im getting 150kbs max dl now, its so terrible... So we cant get cable here, so i am stuck..

also it turns out all of this started after the power co did a scheduled outage for repairs, so im thinking maybe they accidently grounded an att line or something as aparently my whole street is having this problem..

So i just wanted to see if anyone had any ideas?
    
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post #2 of 12
If your whole street is having the issue, then I would demand AT&T take a closer look at it. Either that, or pay the cable company from your nearest town to bury cabling to your location. One of my friend's was gonna have it done, it wasn't a horrible amount either.
    
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post #3 of 12
Thread Starter 
Hmm i was thinking about having them bury a cable line, do ya have any idea exactly how much they said so i can get an idea?
    
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post #4 of 12
How much more is the 6 meg service? See if theyll upgrade you to that service at a discounted rate due to the issues youre having (150 kb/s) with the 1.5mb service. Tell them that you NEVER get the advertised speeds. See what they can do for you.
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post #5 of 12
I have AT&T since they took SBC Yahoo!, and it's hell.

I had a similar situation.

Like 2-3 times a year it would drop down to .7Mb/s for about 2-3 days.

Now, I have about 2MB/s, but I am supposed to get 3Mb/s.

Honestly, you can't do much, because they will pull out that bs that they threw at me. That its ok if you get that lower speed, because they advertise "up to" . No guaranteed speed. So there's only so much you can do.

Try moving ISP's or complain as much as you can.
post #6 of 12
Thread Starter 
We cant get anything over the 3, due to our distance from the hub, we are like 12k feet away.
    
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post #7 of 12
Seems to me like a node has gone out or is about too. Call and demand that they further look into this and keep talking up the chain of managers until you get to one who can help out.
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post #8 of 12
I've had nothing but horrible experiences with AT&T, and friends that have horrible experiences with AT&T. I honestly wouldn't support their crap. What kind of company makes their customers pay for efficiently cabling their service? It's like a restaurant charging you so that they clean the tables, floor, and cooking equipment. I'd trash them and switch to another provider if that's an option.
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post #9 of 12
Quote:
Originally Posted by Slayem View Post
Hmm i was thinking about having them bury a cable line, do ya have any idea exactly how much they said so i can get an idea?
I actually work for inbound sales for charter communications. Most of the time if customers want this done I have never seen it lower than 2000. Ranges from 2k-10k+ though
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post #10 of 12
Another problem you'll be having shortly is the forced upgrade to AT&T Uverse starting May 2. You'll be bandwidth capped at 150Gb DSL 250Gb Uverse. Uverse will cost you more money too.

Can you switch ISPs?
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