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Distributor warranty thinks I'm idiot. - Page 11

post #101 of 117
Quote:
Originally Posted by kcuestag;13121145 
And that's completely normal, otherwise you have the right to complain (That's if they give you anything below another HD5870).

Yep, posted it for comparison to his 6850 return.
XFX were *******s and said the cards fine, but it red screened as soon as it hit 75C. It worked out in the end, they just dont test the cards properly..
post #102 of 117
By right, a 6870 should be the replacement.

It isn't that far off from a 5870.

And consumes less power to boot.
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post #103 of 117
Quote:
Originally Posted by Volvo View Post
By right, a 6870 should be the replacement.

It isn't that far off from a 5870.

And consumes less power to boot.
Doesn't matter if it's not far from an HD5870.

We've already explained it, according to the consumer law in Spain, he is entitled to get a card within the same or better performance, but never worse.

So technically getting an HD6870 is unacceptable.
    
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post #104 of 117
Quote:
Originally Posted by kcuestag View Post
Doesn't matter if it's not far from an HD5870.

We've already explained it, according to the consumer law in Spain, he is entitled to get a card within the same or better performance, but never worse.

So technically getting an HD6870 is unacceptable.
Why is that unacceptable? They are in no obligation to give him a better card, simple as that. The best he can get is a like-for-like replacement or a partial refund.

If I were the distributor I'd give him a partial refund for the fuss and make him buy a HD5870 elsewhere and get him off my back. But, anyway, his case should be with the manufacturer, not the person/place he bought it from. The manufacturer should have HD5870's set aside for RMA's.
    
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post #105 of 117
I think we've explained it quite a few times already...

According to the LAW in Spain, he is legally entitled to recieve at least an HD5870, nothing worse.

The HD6870 is inferior to an HD5870, therefor, it would be unacceptable and he has all the rights to complain and ask for a better one, since the law states that he should be getting another card within the same or better specs, but never below.
    
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post #106 of 117
Quote:
Originally Posted by Viridian View Post
Why is that unacceptable? They are in no obligation to give him a better card, simple as that. The best he can get is a like-for-like replacement or a partial refund.

If I were the distributor I'd give him a partial refund for the fuss and make him buy a HD5870 elsewhere and get him off my back. But, anyway, his case should be with the manufacturer, not the person/place he bought it from. The manufacturer should have HD5870's set aside for RMA's.
umm, simply put, Yes they are obligated to give him a better card, simple as that.
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post #107 of 117
I had this with PC World, but not as severely.

I had an Acer Aspire 9300, a laptop with a dedicated graphics chip, built in webcam, full keyboard, 17" screen.

It died, but I had the warranty. Sent it back, 6 weeks later they emailed me a refund.

Not only was I unable to get the 2GB RAM upgrade I had paid £60 for out of the laptop, or my HDD, but they tried to give me (this was 3 years after, so I'll give them their dues, it was an upgrade in some respects) a budget 15.4" Advent, Intel graphics, no numpad, no webcam, being sold at £400. I paid £500.
Fair in comparison, but I wasn't happy. I complained, and later found out that that was just their suggestion for the most equal laptop to what I had before, and that I was given £450 of vouchers to spend on a PC.
So, 15.4" HP with webcam, full keyboard, discrete graphics, paid £30 of my own cash.

However, another story like this went well.
I had a Goodmans 3.2mp digital camera, years ago. It suddenly died, but it was under extended warranty. Instead of giving us like for like, we got a Jessops voucher for the price we paid. By that time you could get a 7mp camera for that price.
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post #108 of 117
I'm just curious as to why my post was deleted.

Any update on their offer?
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post #109 of 117
Thread Starter 
No, not yet, sadly. I'm about to send them a mail and see what they reply.

Like kcuestag has said several times, the law in Spain forces the retailer to give an equally performing or a better card, never a worse one.

So, if they don't have any HD5870 in stock, by law they're forced to give me an HD6950 1GB at least since it is the card that comes the closest to the performance of mine.


I'll be linking them some of the articles refering that, aswell as Sapphire's TOS, so they can see that I'm no idiot and I'm not joking either.
   
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post #110 of 117
Quote:
Originally Posted by Artikbot View Post
No, not yet, sadly. I'm about to send them a mail and see what they reply.

Like kcuestag has said several times, the law in Spain forces the retailer to give an equally performing or a better card, never a worse one.

So, if they don't have any HD5870 in stock, by law they're forced to give me an HD6950 1GB at least since it is the card that comes the closest to the performance of mine.


I'll be linking them some of the articles refering that, aswell as Sapphire's TOS, so they can see that I'm no idiot and I'm not joking either.
Good luck, by law, it seems like you're doing the right thing, but at the same time, good luck making them see that you're right, they're idiots, but in the "i'm right, stand up for your business and play fair, don't play legal battles when you've already lost" concept, etc.. (you've already lost *refers to the business, not the consumer, so there's no mixup)

- Le_Loup
    
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