Originally Posted by scatteh316
Of course they change, The way repairs/refunds and exchanges are handled is very difference after the first 6 months.
So you telling me If I buy a couple of ATI 6990's from Spain and they go faulty 18 months later and they can't repair or replace them I can have a straight refund of the full amount I paid?
The only time you're entitled to a full refund is if the retailer offers it. You as a consumer can't flat out refuse a replacement to have a refund. It doesn't work that way.
After the first 6 months the retailer has more say over the consumer.
Consumer : Is my card fixed?
Retailer : No I'm sorry we were un-able to repair your card and can't replace it like-for-like as it's no longer in production. But we can offer you a brand new ATI 6850 to the current value of the 5870 that has broken.
CURRENT VALUE.... That's a very important word.
In other news I might buy a sports car in Spain, Run it to the ground and take it back in 12 months and tell them I want a full refund.
It doesn't work... I've spent enough time as a customer service assistant at PC World to know the laws.
Please, read or ****. The only difference between the first 6 months and later on is that unless proven otherwise the deffects are supposed to come from the fabric and not from its use, but nothing else, you get the same repair-or-subsitution choice (unless one is heck more expensive than the other).
And yes, damn it, if you bought 2 x GTX590 today and within 23 months they stop working and, somehow, NVIDIA does no longer exist yes, you are entitled to get a full refund as the cards can't be repaired nor changed for new ones (you would have to state the only NVIDIA works for you because of CUDA or whatever).
It would be the same if my GTX295 that has 1 month of warranty left stops working: I won't accept anything below a GTX480/GTX570 because legally I don't have to, and I could even get more If I could provide proof that the GTX295 is more powerful than does cards for whatever I use it for (I don't know, folding, gaming...you name it).
Its obvious that the full-refund is barely ever offered because its most of the time the worse choice for the vender-distributor but sometimes they have to (yes, you CANT chose it directly, but its the default choice when there is no other. And no, you can't return a car for refund no matter if it has 2 days or 500): when the product is very especific and they no longer make, it for example. That would be the case if you bought a DFI P55 mITX motherboard: I don't think there are any other P55 mITX motherboards in the market, so you can't get a new product that is 99% equal to the one you had nor it can be fixed. So, full refund.
Please, stop confusing people about current value. That figure is NEVER MENTIONED in the full text I quoted. So, legally it does not exist.Edited by prava - 4/13/11 at 10:41am