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[Official] Antec Kühler H2O 620 & 920 Owners Club - Page 491

Poll Results: Which Antec cooler do you own?

 
  • 54% (152)
    Antec Kühler H2O 620
  • 45% (129)
    Antec Kühler H2O 920
281 Total Votes  
post #4901 of 6063
Dude, basically they need to make sure you didn't find it in a dumpster or buy it from someone on Craigslist or eBay....Since warranties only apply to the original owner - they don't transfer over if they're sold....If you are the original owner of that unit, then it's reasonable to assume that you would have all of the documentation for it.

If you bought it with a credit card, then you might be able to get a receipt from your credit card company, but you'd have to verify if Antec would accept that. That'ss what my dad had to do in order to use the warranty on a Bluetooth headset he bought.
post #4902 of 6063
Quote:
Originally Posted by M3TAl View Post

Ok then lap your new 620 flat. Doesn't void the warranty.

Lapping should not be a requirement. It should work fine out of box.

Quote:
Originally Posted by MrfingerIII View Post

I honestly would send it back after dealing with the RMA process from Antec they can get pretty nasty when it comes to returning product defective
or altered just saying

Also if you are looking for a similar cooler don't go with Coolermaster go with Thermaltake Water Pro same basic set up with out going to another form of installing a new one

The cooler master eisburg seems to be giving lowest temps in all reviews. Plus I can tell the surface is nice and flat even though its not a complete mirror finish.
What the 620 suffers from is called a "bow"
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post #4903 of 6063
If there is a bow in it, then you should rma it....or consider a different thermal compound and application method....My kuhler 620 is flat....
post #4904 of 6063
Here is a side by side comparison of the Kuhler 920 cooling plate and the new Kuhler 950 cooling plate assembly


And here is the disassembled Kuhler 920 taken off from the pump unit

post #4905 of 6063
Quote:
Originally Posted by blaze2210 View Post

If there is a bow in it, then you should rma it....or consider a different thermal compound and application method....My kuhler 620 is flat....

Different thermal compound wouldn't make a difference considering under load socket temps were reaching 100 and cpu temp over 60 at stock speeds and voltage.
Already tried reinstalling and reapplying almost a dozen times.
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post #4906 of 6063
Quote:
Originally Posted by CptDanko View Post

Different thermal compound wouldn't make a difference considering under load socket temps were reaching 100 and cpu temp over 60 at stock speeds and voltage.
Already tried reinstalling and reapplying almost a dozen times.

Well, thats not entirely true. A thicker thermal compound would be able to fill in gaps better, since it's not as willing to spread. A thick compound like Antec Formula 7, or Shin Etsu would be a good bet in helping fill the gap between two uneven surfaces. Also, I would avoid spreading the compound yourself - there's no need for it. If you're securing the heatsink properly, and have the proper amount of compound on there, it will spread itself.

If you're getting those types of temps with stock settings, then something is wrong. You might have some air bubbles in the compound, or the unit might not be getting good contact with the CPU.
post #4907 of 6063
I am using formula 7. And yes there is something not right, the surface of the 620 is not flat hence not making proper contact.

First 620 I had worked fine with first install. After I RMAed that one due to pump failure all replacements have been massive failure with insane temps.
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post #4908 of 6063
I have three antec 620's and I want to plug them all into this cable:

The cable itself will be plugged in to the MB.
Will this cause any problem with the pumps? (Note; I'm not using the 3-pin female on the antec 620.)
Edited by oshu - 9/26/13 at 3:19pm
post #4909 of 6063
Quote:
Originally Posted by oshu View Post

I have three antec 620's and I want to plug them all into this cable:

The cable itself will be plugged in to the MB.
Will this cause any problem with the pumps? (Note; I'm not using the 3-pin female on the antec 620.)

plugging in the fan directly to the motherboard is just fine, it won't damage the unit.
post #4910 of 6063
Quote:
Originally Posted by CptDanko View Post

I am using formula 7. And yes there is something not right, the surface of the 620 is not flat hence not making proper contact.

First 620 I had worked fine with first install. After I RMAed that one due to pump failure all replacements have been massive failure with insane temps.

What is your RMA number so we can check when did you last process your RMA? please e-mail us at warranty.info@antec.com

The Kuhler 620 cooling plate should not be bulging and should always be flat, If you can send us some photos of these area, that would help us resolve your issue.

Thanks
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