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RMA money back or exchange

post #1 of 9
Thread Starter 
Hi guys,

I have recently had new home build go wrong, PSU seems to have completely screwed the mother board.

I got motherboard, ram, Cpu and graphics in a bundle from one company and the case with PSU from another.

If i send back the bundle is there any chance i will get an exchange or will i end up having to pay to whack again?

If so then the company who gave me the bad PSU should be responsible is it not?
any help and suggestions or similar stories would be much appriciated
post #2 of 9
Thread Starter 
post #3 of 9
it depends on the company, explain to them what happen about the faulty hardware and see what they say most of the time they will just exchange it for the same products, or if you want the money back then get it and order it from another site.
post #4 of 9
Are you sure it was the PSU?
Because you're screwed if you RMA it all and you made a building mistake...
Otherwise , send some mails to both companies and ask em what to do.
If They don't want to help, tell tem you'll accuse them...
   
The Singularity
(19 items)
 
CPUMotherboardGraphicsRAM
Core i7 4790K @4GHz with stock cooler ASUS Maximus VI Gene GTX 1080 Ti G.Skill RipjawsX 16 GB 1600 MHz 
Hard DriveHard DriveOSMonitor
840 Pro Series 256 GB WD Black 3TB Windows 7 Pro x64 Dell U3415W 
KeyboardPowerCase
Dell U2715H Corsair AX860 with terrible MDPC-x sleeving job Corsair 350D 
CPUMotherboardGraphicsRAM
Undecided: Coffee Lake 6c? Undecided Nvidia GeForce GTX 1080 Ti 16 GB high-speed DDR4 
Hard DriveCoolingMonitorMonitor
1TB Samsung 960 EVO NVMe Silent custom liquid cooling Dell U3415W Dell U2715H 
KeyboardPowerCaseMouse
Corsair K70 Cherry MX Red Corsair AX860 /w custom length MDPC-x cables CaseLabs SMA8 Mionix Naos 7000 
CPUMotherboardGraphicsGraphics
[Intel] Core i5 2500K [ASUS] Maximus IV Extreme [Gainward] GeForce GTX 560 Ti Phantom 2 GB [Gainward] GeForce GTX 560 Ti Phantom 2 GB 
RAMHard DriveHard DriveOptical Drive
[G.Skill] Ripjaws-X [Corsair] Force Series 3 120GB [Samsung] F3 [Asus] DRW 24B3LT 
CoolingCoolingCoolingOS
[Corsair] H100 [Gainward] Phantom [Custom] Red Cooling [Microsoft] Windows 7 Ultimate 
MonitorKeyboardPowerCase
[Acer] 3x S221HQ EyeFinity [Logitech] G110 [Corsair] AX1200 [NZXT] Phantom Singularity mod by Xioros 
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[Roccat] Kone [+] [Razer] Vespula [Logitech] X-530 5.1 Surround 
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The Singularity
(19 items)
 
CPUMotherboardGraphicsRAM
Core i7 4790K @4GHz with stock cooler ASUS Maximus VI Gene GTX 1080 Ti G.Skill RipjawsX 16 GB 1600 MHz 
Hard DriveHard DriveOSMonitor
840 Pro Series 256 GB WD Black 3TB Windows 7 Pro x64 Dell U3415W 
KeyboardPowerCase
Dell U2715H Corsair AX860 with terrible MDPC-x sleeving job Corsair 350D 
CPUMotherboardGraphicsRAM
Undecided: Coffee Lake 6c? Undecided Nvidia GeForce GTX 1080 Ti 16 GB high-speed DDR4 
Hard DriveCoolingMonitorMonitor
1TB Samsung 960 EVO NVMe Silent custom liquid cooling Dell U3415W Dell U2715H 
KeyboardPowerCaseMouse
Corsair K70 Cherry MX Red Corsair AX860 /w custom length MDPC-x cables CaseLabs SMA8 Mionix Naos 7000 
CPUMotherboardGraphicsGraphics
[Intel] Core i5 2500K [ASUS] Maximus IV Extreme [Gainward] GeForce GTX 560 Ti Phantom 2 GB [Gainward] GeForce GTX 560 Ti Phantom 2 GB 
RAMHard DriveHard DriveOptical Drive
[G.Skill] Ripjaws-X [Corsair] Force Series 3 120GB [Samsung] F3 [Asus] DRW 24B3LT 
CoolingCoolingCoolingOS
[Corsair] H100 [Gainward] Phantom [Custom] Red Cooling [Microsoft] Windows 7 Ultimate 
MonitorKeyboardPowerCase
[Acer] 3x S221HQ EyeFinity [Logitech] G110 [Corsair] AX1200 [NZXT] Phantom Singularity mod by Xioros 
MouseMouse PadAudio
[Roccat] Kone [+] [Razer] Vespula [Logitech] X-530 5.1 Surround 
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post #5 of 9
Screwed in what way? Tell them it was DOA.
post #6 of 9
Quote:
Originally Posted by Iceman23 View Post
Screwed in what way? Tell them it was DOA.
this, you cant admit fault, most places will chew you up and spit you out
     
CPUCPUMotherboardGraphics
Xeon x5650 Xeon X5650 EVGA Classified SR2 EVGA GTX 680 FTW 
GraphicsRAMHard DriveHard Drive
EVGA GTX 680 FTW 24 GB DDR3 1600Mhz C9 1 TB WD Black 1 TB WD Black 
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1 TB WD Black 1 TB WD Black Kington Hyper X 3k 120GB OCZ Vertex 3 120GB 
OSPower
Windows 8 Cooler Master Silent Pro Hybrid 1050w 
CPUMotherboardGraphicsRAM
3930k Intel ES ASrock X79 Extreme4-m GTX 680 16GB 1600Mhz DDR3 
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240GB Samsung EVO SSD 2TB WD Green DVDrw Cooler Master Nepton 240m 
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Windows 7 Ultmate Cooler Master VS550 Cooler Master Silencio 352 
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CPUCPUMotherboardGraphics
Xeon x5650 Xeon X5650 EVGA Classified SR2 EVGA GTX 680 FTW 
GraphicsRAMHard DriveHard Drive
EVGA GTX 680 FTW 24 GB DDR3 1600Mhz C9 1 TB WD Black 1 TB WD Black 
Hard DriveHard DriveHard DriveHard Drive
1 TB WD Black 1 TB WD Black Kington Hyper X 3k 120GB OCZ Vertex 3 120GB 
OSPower
Windows 8 Cooler Master Silent Pro Hybrid 1050w 
CPUMotherboardGraphicsRAM
3930k Intel ES ASrock X79 Extreme4-m GTX 680 16GB 1600Mhz DDR3 
Hard DriveHard DriveOptical DriveCooling
240GB Samsung EVO SSD 2TB WD Green DVDrw Cooler Master Nepton 240m 
OSPowerCase
Windows 7 Ultmate Cooler Master VS550 Cooler Master Silencio 352 
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post #7 of 9
Thread Starter 
I agree being truthful is probably a good things, also if i sent it back for sure they would look at the hard drive and see all activity.
I am 99.9% sure it was not my fault.
It just switched off, would do nothink. So i borrowed a different power supply from a friend and it switched back on, problem i am using my LCD tv as monitor so only HDMI connection was on that so i cant even see if BIOS is working to check the extent of damage.
So probably video card is gone for sure, Going to work now and getting a VGA cable on the way so i will test it that way when i finish, hope fully it is just the card...time will tell
post #8 of 9
Just tell them that it doesn t work don t start explaining all kind of things, you may get the opposite reaction.RMA and see what happens.If they hear that other stuff is bought from some place they may refuse you.Just keep your mouth closed and do the RMA.Money back depends on the store policy usually you get replacement.
   
AMD HTPC
(13 items)
 
CPUMotherboardGraphicsRAM
AMD FX 6300  Asus Sabertooth 990FX R 2.0 Sapphire 6950 unlocked Geil 
Hard DriveOptical DriveCoolingOS
WD Sony Corsair H60 Mepis Tetris 
MonitorKeyboardPowerCase
LG HD  Logitech G11 OCZ 750 F1 Nexus Clodius Black 
MouseMouse PadAudio
Logitech G5R Mionix Creative X-Fi Xteme Music 
CPUMotherboardGraphicsRAM
AMD Athlon 860K MSI A88X-G41 PC Mate Sapphire R7 265 Crucial Elite 2 X 4 
Hard DriveOptical DriveCoolingOS
WD /Seagate Optiarc/LG Cooler Master Hyper TX2 Mepis Tetris 
MonitorKeyboardPowerCase
LG HD  Logitech generic Corsair CS650 Nexus Clodius White 
MouseMouse PadAudio
A4 Crap Mionix Anus Xonar D1 
CPUMotherboardGraphicsRAM
AMD Athlon 5150 ASUS AM1M-A  IGD Crucial 2X2G 
Hard DriveOptical DriveCoolingOS
Seagate 640Gb junk SONY DVD-RW Stock OpenSuse/Ubuntu 
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LED TV Logitech wireless FSP Foxconn 
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AMD HTPC
(13 items)
 
CPUMotherboardGraphicsRAM
AMD FX 6300  Asus Sabertooth 990FX R 2.0 Sapphire 6950 unlocked Geil 
Hard DriveOptical DriveCoolingOS
WD Sony Corsair H60 Mepis Tetris 
MonitorKeyboardPowerCase
LG HD  Logitech G11 OCZ 750 F1 Nexus Clodius Black 
MouseMouse PadAudio
Logitech G5R Mionix Creative X-Fi Xteme Music 
CPUMotherboardGraphicsRAM
AMD Athlon 860K MSI A88X-G41 PC Mate Sapphire R7 265 Crucial Elite 2 X 4 
Hard DriveOptical DriveCoolingOS
WD /Seagate Optiarc/LG Cooler Master Hyper TX2 Mepis Tetris 
MonitorKeyboardPowerCase
LG HD  Logitech generic Corsair CS650 Nexus Clodius White 
MouseMouse PadAudio
A4 Crap Mionix Anus Xonar D1 
CPUMotherboardGraphicsRAM
AMD Athlon 5150 ASUS AM1M-A  IGD Crucial 2X2G 
Hard DriveOptical DriveCoolingOS
Seagate 640Gb junk SONY DVD-RW Stock OpenSuse/Ubuntu 
MonitorKeyboardPowerCase
LED TV Logitech wireless FSP Foxconn 
Mouse
Logitech wireless 
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post #9 of 9
Thread Starter 
Thanks for all the advice guys, i really like this site.
all stuff in the post now so time will tell...
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