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Win7 Home BSOD Help

post #1 of 10
Thread Starter 
Hey guys, a guy called me up about a virus issue he had. I told him I could help. IE wouldnt open and I discovered there was no protection on the machine. I ran Malwarebytes and it cleaned up 35 or so trojans and other fun stuff. Reboot and it was fine, all back to normal. While I was there I installed Microsoft security essentials on it and removed some tool bar programs and weather bug. I got the BSOD twice during the process. I ran updates and it seemed fine. Then two days later he calls me telling me its crashing now. I have spent this morning working on it and I am stumped. I recovered it back to the date before I did the updates assuming an update I installed was creating the issue.....Still BSOD upon logging in. If I go into safe mode there is no issue as well as safe mode w/ networking.

Any guidance? I am lost. I want to just tell him hey sorry, its not my deal. I fixed the virus issue for you, but thats not how I am. I like to make things work.

Thanks
post #2 of 10
Can you get him to get the DMP files?
http://www.sevenforums.com/crashes-d...tructions.html

IMO its pointing towards a third party driver,but we'll know more if we can see the DMP files and the other info.
Asus-enom
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Asus-enom
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post #3 of 10
Thread Starter 
Thanks, I am doing that now and I will post it up. Also this is an acer aspire 5517 laptop in stock form.
post #4 of 10
Since it's an Acer laptop, can't you just recover it using the DVD's or recovery partition?
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Gemini
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Computer/Office
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8Z68 Deluxe PNY Nvidia GeForce GTX 680  CORSAIR XMS3 1333Mhz 16GB 
Hard DriveHard DriveHard DriveHard Drive
2 x Samsung Spinpoint F3R - RAID 1 (1 TB) Western Digital Green EARS (1 TB) Western Digital Green EARS (1.5 TB)  Western Digital My Passport Elite USB 2.0 (640GB) 
Hard DriveOptical DriveOptical DriveCooling
Western Digital My Book Essential USB 3.0 (2 TB) LG GBC-H20L Blu-ray Asus DRW-1814BLT CORSAIR H80 Push/Pull 
CoolingOSMonitorMonitor
Dual 200mm Fans / Dual 120mm Fans Windows 7 Ultimate x64 SP1 Dell UltraSharp U2412M (24") - Primary Dell UltraSharp U2412M (24") - Secondary 
KeyboardPowerCaseMouse
Logitech G510 CORSAIR Enthusiast Series TX750 V2 CORSAIR 650D Logitech G500 
Mouse PadAudioAudioAudio
XTRAC Ripper  Creative X-Fi Platinum Fatality Champion Series Sennheiser HD 595 Headphones  Logitech Z-2300 THX Cert 2.1 System 
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Logitech HD Pro Webcam C910 Cyber Power CP1500AVRT 900Watt UPS 
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post #5 of 10
Thread Starter 
The zip file keeps failing to attach. MANNNNN
post #6 of 10
Thread Starter 
Quote:
Originally Posted by Cyrilmak View Post
Since it's an Acer laptop, can't you just recover it using the DVD's or recovery partition?
I dont have the discs and I was considering the recovery partition. Just is crap and I want to understand why when I did nothing wrong it does this.
post #7 of 10
Thread Starter 
I found something interesting.....I am currently up and running, I can open up programs/IE and its not giving me the BSOD. I went in to uninstall weatherbug and bam BSOD. Reboot, go back in to uninstall weatherbug and bam BSOD again. Try this again but I try to remove a stupid tool bar. It uninstalls fine. I try weatherbug and bam BSOD. I remove another tool bar fine and when I try weatherbug again I BSOD. Now when I worked on this pc the other day I removed weatherbug and did updates and then I BSOD. Is weatherbug my issue?
post #8 of 10
Run malwarebytes and avast 6 ,both are free.

As far as I can remember weatherbug is spyware.
Asus-enom
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CoolingOSMonitorKeyboard
Titan Fenrir Pro Evo CPU Cooler Win 7 Ultimate 64bit 2x 22" Wisdescreen / 24" Widescreen Logitech Illuminated Keyboard 
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Corsair TX v2 750w Antec Dark Fleet DF30 Microsoft Sidewinder X8 Illuminated with USB and SD card ports 
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Asus-enom
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AMD Phenom II 1090T ASUS Crosshair IV Formula Sapphire HD6870 1GB Crossfire 4GB 1333MHz G.Skill RipJaw 
Hard DriveHard DriveHard DriveOptical Drive
Seagate 500gb Sata HD  1TB HDD OCZ 60GB Agility 3 SSD SATA DVD-RW 
CoolingOSMonitorKeyboard
Titan Fenrir Pro Evo CPU Cooler Win 7 Ultimate 64bit 2x 22" Wisdescreen / 24" Widescreen Logitech Illuminated Keyboard 
PowerCaseMouseMouse Pad
Corsair TX v2 750w Antec Dark Fleet DF30 Microsoft Sidewinder X8 Illuminated with USB and SD card ports 
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post #9 of 10
If you are talking about this weatherbug
http://weather.weatherbug.com/
then it is not spyware.

Maybe his system just does not like weatherbug, boot into safe mode and see if you can remove it.
My System
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My System
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OS SSD 840 Pro 256GB / FSX SSD 840 Pro 256GB LG DVD Thermalright SB-E x2 Win7 Ult 64b 
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Viewsonic VP2655wb 25.5" IPS LCD Logitech Wireless EX1110 w/Mouse Corsair AX860i CM HAF-X 
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post #10 of 10
Revo Uninstaller
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