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The [Official] Thermalright Silver Arrow / SB-E Club - Page 170

post #1691 of 3848
What did Thermalright say about it? Will they RMA?
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post #1692 of 3848
I contacted Thermalright twice via their email form and they haven't responded, so I just ate the loss. Hopefully Solsamurai has better luck.
    
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post #1693 of 3848
Quote:
Originally Posted by Otterclock View Post

My TY-140 started clicking after a couple weeks. Made me sad because it was the only 140mm fan I've ever been really happy with.sad-smiley-002.gif

i had to rma one of my ty-140's. after i initially contacted then via email, it took them about 13 days to reply and tell me what info i needed to email back. after i sent the stuff they wanted, it took another 9 days to replay saying the rma was in process. 3 days later i got an email saying my fan was shipped. and last but not least, 5 weeks after the last email i got from them, my fan arrived.

so from start to finish it took me almost 2 months to get a replacement fan lol. i wont be going through them again for rma, F that. ill bite the bullet and just pay $13.99 for a new ty-140 if i ever need one again.
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post #1694 of 3848
Thread Starter 
I would like to start the process to RMA my TY-150's and a buzzy TY-140 (not having the best luck with fans lately) but TR's site has been down the last couple days. frown.gif Back when I was asking questions about the TY-150 when the Archon Rev A came out they were decently quick in replying to my emails. Here's hoping the same this time. wink.gif

If it's over a month with no progress I'll probably end up trying to service the fans myself, lol.
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post #1695 of 3848
Please add me to the club...Here's my SA in my Dell XPS 630i chassis thumb.gif


SA.jpg

SA_LightShow.jpg
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post #1696 of 3848
Quote:
Originally Posted by Otterclock View Post

I contacted Thermalright twice via their email form and they haven't responded, so I just ate the loss. Hopefully Solsamurai has better luck.

Thermalright never got back to me about a defective TY-140 that came with my SA either. I should have known with all the cost cutting measures put into the SA right down to the packaging that there wouldn't be any support behind it.
    
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post #1697 of 3848
@solsamurai

Little update SA with pair of San Ace laughingsmiley.gif

img2443es.jpg
By reisya at 2012-02-11
 
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post #1698 of 3848
Thread Starter 
Quote:
Originally Posted by drBlahMan View Post

Please add me to the club...Here's my SA in my Dell XPS 630i chassis thumb.gifWarning: Spoiler! (Click to show)
SA.jpg
SA_LightShow.jpg

OP updated. Welcome! biggrin.gif Nice one gutting out that Dell chassis and getting some real hardware in there! thumb.gif
Quote:
Originally Posted by OmegaRED. View Post

Thermalright never got back to me about a defective TY-140 that came with my SA either. I should have known with all the cost cutting measures put into the SA right down to the packaging that there wouldn't be any support behind it.

What cost cutting measures are you talking about? Is this something new or just your opinion? I have yet to hear back from TR myself which is very different compared to their quick replies late last year. frown.gif
Quote:
Originally Posted by reisya View Post

@solsamurai
Little update SA with pair of San Ace laughingsmiley.gifWarning: Spoiler! (Click to show)
img2443es.jpg
By reisya at 2012-02-11

Nice. thumb.gif OP updated.

FYI: I just learning the power went out back home (at work now). I may be slow in responding to any further replies for a little while. mad.gif
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post #1699 of 3848
Quote:
Originally Posted by firestorm1 View Post

Quote:
Originally Posted by Otterclock View Post

My TY-140 started clicking after a couple weeks. Made me sad because it was the only 140mm fan I've ever been really happy with.sad-smiley-002.gif

i had to rma one of my ty-140's. after i initially contacted then via email, it took them about 13 days to reply and tell me what info i needed to email back. after i sent the stuff they wanted, it took another 9 days to replay saying the rma was in process. 3 days later i got an email saying my fan was shipped. and last but not least, 5 weeks after the last email i got from them, my fan arrived.

so from start to finish it took me almost 2 months to get a replacement fan lol. i wont be going through them again for rma, F that. ill bite the bullet and just pay $13.99 for a new ty-140 if i ever need one again.
Dam... I mean they make good products, but if their support is like this I'm not sure if I want to support the company...


Sent from my iPad
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post #1700 of 3848
Thread Starter 
I'm still a TR fan. Just hope they step up the email replies soon. thumb.gif
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Samsung 830 Series SSD Western Digital Caviar Black Western Digital Caviar Black DVD-RW HL-DT-ST GSA-H60L 
CoolingCoolingCoolingCooling
Thermalright Silve Arrow (TY-140/TY-150) Bitfenix Spectre Pro 200mm Phanteks 140mm Thermalright TY-150 
OSMonitorKeyboardPower
Windows 7 Professional BenQ GW2450 Microsoft Sidewinder x4 Corsair HX650 
CaseMouseAudioAudio
Corsair Obsidian 650D RAZER DeathAdder Focusrite Scarlett 8i6 M-Audio AV30 Studio Monitors (upgrading soon) 
CPUMotherboardGraphicsRAM
Intel i5 3570K GIGABYTE GA-Z77X-UD4H MSI R7870 Hawk CORSAIR XMS3 16GB 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Series SSD Samsung 830 Series SSD Western Digital Caviar Black Western Digital Caviar Black 
Optical DriveCoolingCoolingCooling
DVD-RW HL-DT-ST GSA-H60L Thermalright Silver Arrow SB-E Bitfenix Spectre Pro 200mm Phanteks 140mm 
OSMonitorKeyboardPower
Windows 7 Professional BenQ GW2450 Microsoft Sidewinder x4 Corsair HX650 
CaseMouseAudioAudio
Corsair Obsidian 650D RAZER DeathAdder Focusrite Scarlett 8i6 M-Audio AV30 Studio Monitors (upgrading soon) 
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Mugen (Retired)
(20 items)
 
Mugen 2
(20 items)
 
 
CPUMotherboardGraphicsRAM
Phenom II X4 955 BE GIGABYTE GA-890GPA-UD3H MSI R7870 Hawk CORSAIR XMS3 16GB 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 830 Series SSD Western Digital Caviar Black Western Digital Caviar Black DVD-RW HL-DT-ST GSA-H60L 
CoolingCoolingCoolingCooling
Thermalright Silve Arrow (TY-140/TY-150) Bitfenix Spectre Pro 200mm Phanteks 140mm Thermalright TY-150 
OSMonitorKeyboardPower
Windows 7 Professional BenQ GW2450 Microsoft Sidewinder x4 Corsair HX650 
CaseMouseAudioAudio
Corsair Obsidian 650D RAZER DeathAdder Focusrite Scarlett 8i6 M-Audio AV30 Studio Monitors (upgrading soon) 
CPUMotherboardGraphicsRAM
Intel i5 3570K GIGABYTE GA-Z77X-UD4H MSI R7870 Hawk CORSAIR XMS3 16GB 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Series SSD Samsung 830 Series SSD Western Digital Caviar Black Western Digital Caviar Black 
Optical DriveCoolingCoolingCooling
DVD-RW HL-DT-ST GSA-H60L Thermalright Silver Arrow SB-E Bitfenix Spectre Pro 200mm Phanteks 140mm 
OSMonitorKeyboardPower
Windows 7 Professional BenQ GW2450 Microsoft Sidewinder x4 Corsair HX650 
CaseMouseAudioAudio
Corsair Obsidian 650D RAZER DeathAdder Focusrite Scarlett 8i6 M-Audio AV30 Studio Monitors (upgrading soon) 
  hide details  
Reply
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