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Warning: XFX's silent revision on the 6970 - Page 13

post #121 of 234
i'm agreeing with TSM and ajmidd on this one, this thread was made not to "Educate the consumer" or to get the "problem resolved" but was just more sensationalizing to jump on the bash XFX bandwagon.

OP you have to understand something: Model numbers aren't designated as identifiers for the consumer, model numbers are used by the manufacturer to distinguish their inventory/stock.
Hence why each manufacture has their own model numbers for products.

With your "argument", all AMD supplied "reference kit" videocards should all bear the same model number "AMD1" for example, but obviously this is not the case.

So no XFX didn't do anything "wrong", it was unfortunate that you received a card that was a revision from the original, but being someone who claims to build 30 comps a year, and been in the computer parts scene for a while, you should know revisions come to video cards all the time.

TSM also showed the fact that this is the reference AMD originally wanted to produce, and it was AMD's choice to push the revision.

Also it was shown in the thread before that this new revision overclocks better, so it actually performs better than the original design. Its an inconvenience that you bought a part that didn't fit, but XFX/Asus/MSI are under no obligations that any 3rd party hardware is going to fit on their products.

Why no specific mention praising that XFX tried to find you a reference replacement, but you already bought a new block.
Edited by azianai - 4/15/11 at 12:25pm
post #122 of 234
Quote:
Originally Posted by TigerLord View Post
You and triple XFX 6950 are the only ones who did. I cannot control how your interpret my Interweb message board posts. I do apologize if it offended you in any shape or form, or hurt your ideal view of a company you probably liked.

The facts speak for themselves, and repeating it again a third time just for you seems redundant. If you prefer the troll hat, and the shots fit, be happy and on your merry way.

Everyone else could see the dilemma in selling a card labeled with a reference model number and shipping a non reference PCB, then blaming the retailer for the manufacturer's mistake. It's dishonest. It's product misrepresentation. Those are the facts.

Your name calling, badgering and aggressive stance do not change those facts.
As long as we are clear about that I'm glad everything worked out for you

Have a nice weekend!


*EDIT* While I am still trolling (apparently) enjoy this little clip.

post #123 of 234
Quote:
Originally Posted by ajmidd12 View Post
Yes, your thread title and OP has a hostile tone to it the way I read it.

While you may say that the water block issue has nothing to do with this, it clearly does or else would you have noticed? No, you had a perfectly fine in great working condition GPU. FYI the cost of a non-ref and ref are virtually the same.

All companies who license a product clearly state "SUBJECT TO CHANGE WITHOUT NOTICE" which means they can do what they want with it when they want with it and they don't have to let you know. This includes keeping the same Model number.

I'm all for looking out for other OCN members but when a member starts bashing a company over A SINGLE ERROR that he could have prevented as well (reminder: by not prematurely ordering a water block), well then I definitely don't want to be associated with someone like that.

You're talking like a couple hours of your time cost you so much bloody money!

We get it you don't like XFX! /thread
Pretty much. Hell, he could have done a search, omg the search button?

The interesting thing is that people who know more than him, who have corrected him are considered trolls. He won't listen or head anyone's differing opinion because, well you guessed it they're trolls. Easy out, yea easy out.
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post #124 of 234
my god... what is wrong with you guys? the thread was quite obviously to show that XFX are not producing quality products and are not being honest, its not bashing, its being informative, XFX were getting on my good side and I was putting the bad stories down as history, but they have messed up AGAIN, therefore consumers should reconsider thier options. jesus...
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post #125 of 234
Quote:
Originally Posted by TigerLord View Post
The "contact" is an employee under XFX's payroll, who offered to exchanged the card, but it was already too late as I had already ordered another block. Furthermore, I found the request to be quiet about it dishonest. The correct approach would have been an apology, then saying they would make model # rectifications and an announcement on their website.
Dude.

You don't think XFX people are unaware of this site?

You don't think someone at XFX might pull the logs of your chat with that employee and fire him for not following proper procedure?

People lose their jobs over this kind of stuff. C'mon. It costs you nothing to save a guy's job, rather than oompah-oompah-ing about how zomg dishonest you suddenly think it is.
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post #126 of 234
Thread Starter 
Quote:
Originally Posted by azianai View Post
i'm agreeing with TSM and ajmidd on this one, this thread was made not to "Educate the consumer" or to get the "problem resolved" but was just more sensationalizing to jump on the bash XFX bandwagon.
What is there to gain from this? For me, personally I mean? Some kind of superficial validation? Bollocks. Are some of you so cynical that you can't even believe a little bit that someone would warn fellow enthusiasts that a card supposed to ship with a reference PCB no longer does? MSI themselves did not know of this change... how could customers, or retailers know?

Quote:
Originally Posted by azianai View Post
OP you have to understand something: Model numbers aren't designated as identifiers for the consumer, model numbers are used by the manufacturer to distinguish their inventory/stock.Hence why each manufacture has their own model numbers for products.
That is incorrect. Model numbers are used to differentiate different models for their features as designs in coolers often change. If it was internal, why would retailers AND manufacturers post disclaimers on their site NOT to trust images, but look at the model number closely, which they all publish on their site?

Has nothing to do with internal business.

Quote:
Originally Posted by azianai View Post
TSM also showed the fact that this is the reference AMD originally wanted to produce, and it was AMD's choice to push the revision.
And MSI and PowerColor responded in the proper fashion by changing the model numbers.

Quote:
Originally Posted by azianai View Post
Also it was shown in the thread before that this new revision overclocks better, so it actually performs better than the original design. Its an inconvenience that you bought a part that didn't fit, but XFX/Asus/MSI are under no obligations that any 3rd party hardware is going to fit on their products.
True, but the point of wanting a BIOS switch and back plate still stands. In this particular case, it would have been impossible to know until opening the box, thus rendering you liable to restocking fee and shipping should you wish to return a product.

A manufacturer has the legal obligation to correctly represent a product (either via picture, model number, description, etc.) so the customer can make an informed decision (which is a valid legal argument in courts). If the manufacturer does not notify anyone of important changes, they are responsible for whatever problems ensue.

You do not agree there? Yet, it is the law. The rest could be construed as ethical obligations, and the line fades rapidly, but we're not discussing a possible class action here, simply an utter failure in business management and in my opinion, a blatant disrespect to the customer base as well.
    
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post #127 of 234
Thread Starter 
Quote:
Originally Posted by Quantum Reality View Post
Dude.

You don't think XFX people are unaware of this site?

You don't think someone at XFX might pull the logs of your chat with that employee and fire him for not following proper procedure?

People lose their jobs over this kind of stuff. C'mon. It costs you nothing to save a guy's job, rather than oompah-oompah-ing about how zomg dishonest you suddenly think it is.
I'm a pro-consumer person, in spite of some capitalistic ideals I hold. If XFX fires their employee over this, they are even more incompetent than I first believed.

My stance is to defend the consumers, who pay a lot of money for their enthusiast products. This is the basis of media literacy, and this means informing people of the facts.

If some of you are cynical enough to believe my primary objective was to inflame the public towards XFX for no good reason other than petty revenge, I feel sorry for you.
    
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post #128 of 234
Water block issue aside, I am with the OP based on the fact that you should not have to open a box to find out which version of the product you are getting. There should be clear demarcation BEFORE making the purchase or at least looking at the product label outside the box.
As far as XFX goes, I would give them the benefit of the doubt that they did not do this on purpose and was just a gross oversight. But in a consumer centric business you need to ensure consumers have the best experience and not an experience like this. It eats away at the trust you have for the company. 'Original original' reference or 'original' reference, it do not matter - XFX is in the business of selling cards to a vast majority of folks with varied level of awareness on the product. And when someone gets a card that is NOT what they expected (and mind you it is not because they ordered wrong), it can turn out to be sore experience.
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post #129 of 234
@TigerLord: I have no issue with your issue with XFX over switching their design.

What I do have an issue with is, you were asked as a favor not to reveal something by an employee and you went and did it anyway. Your beef's with the company, not this one guy, right?
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post #130 of 234
Quote:
Originally Posted by ajmidd12 View Post
has nothing to do with this, it clearly does or else would you have noticed? No, you had a perfectly fine in great working condition GPU. FYI the cost of a non-ref and ref are virtually the same.

All companies who license a product clearly state "SUBJECT TO CHANGE WITHOUT NOTICE" which means they can do what they want with it when they want with it and they don't have to let you know. This includes keeping the same Model number.

I'm all for looking out for other OCN members but when a member starts bashing a company over A SINGLE ERROR that he could have prevented as well (reminder: by not prematurely ordering a water block), well then I definitely don't want to be associated with someone like that.

You're talking like a couple hours of your time cost you so much bloody money!

We get it you don't like XFX! /thread
I don't agree with your perspective on the matter. It is true that both users would have two working GPU's with no issues. They can resell it, and re-obtain the reference PCB version to use with their waterblocks. However if XFX was vocal in communicating what they changed then less issues would be had by the consumer, less costs, less downtime, and etc.

Companies put in the all subjects could change as a legal cushion. However what the user experienced is shady business practice. They made a cheaper card altered from the reference version and by their miscommunication still made sure it called it a reference version at retailers. An over-the-top analogy would be Chinese bread bun makers using soaked cardboard in their buns, then sell it without telling the consumer what's different between their buns vs normally buns. Sure they're both edible, but you'd rather have one without cardboard. When you find out the bun maker blame the grocery store for not telling you what's different about it. Quit frankly it's just wrong.

No doubt this issue as a whole may be an isolated incident. It could may also be their general attitude in management. We wouldn't know; Therefore it's a valid point he brought up so others can know. You cannot blame him or anyone else for buying items at different times of the build to avoid unforeseen problems. How can the retailer or manufacturer dictate when you should or can buy different products?

Overall take the message for what you can. If you don't like the warning, then move on.
    
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